Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very awesome all around I had no issues with ordering or shipping!
I found the ads on Facebook and finally looked at your website, then downloaded the app
The coin purse I ordered arrived on time, and did arrive in quality condition. It was exactly as described on the website.
Five stars! Great shirts delivered on time. Blah blah blah 50 character limit is dumb.
It was awesome ………………………………………………………………………………………….,,.
Easy to navigate website and a smooth transaction. Excellent communication from purchase to delivery. Will definitely recommend.
Love the beautiful dark designs on all of the water bottles.
It went as well as I could have hoped for, and now I need 50 characters
I ordered tshirts! Everything was fast and efficient once sent out! I ordered a bigger sized thinking it was going to fit a lil small, but it's definitely true to size so don't order size up!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

