On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Site was easy to navigate, and google return you in my search list when I was looking for a pair of red, plaid pants.
I will order from Vampirefreaks again! The package Arrived on time with everything I ordered plus a couple gifts!
Always have the best and easiest shopping experience. :) Stay spooky. <3
Purchasing the product was smooth, it came in on time and it came with cool updates on community gatherings. The product is even more intense then it looked on the site. Sweet stuff!
Easy and quick very nice quality they seem to run a little small so get a size bigger
Really easy and seamless, shipping was faster than expected.
Everything came so quick, 3 days after i purchased to be exact, everything fits and i love them, will be purchasing again soon :))
The website was very easy to navigate, I found what I was looking for very easily. My phone or the website changed the size that I wanted from small to a medium but that was no problem. I emailed the store and they were able to email me back and fix my order to the correct size I wanted within 24hrs. Also the package arrived a day quicker.
Very fast shipping, products come in perfect condition and very informative with where your parcel is
This is my second order. Will definitely order again. Great products, fair price, fast delivery.
Everything was easy and efficient. I would recommend their website to anyone.
The site makes it easy to shop and your merchandise is awesome!
I love the Lolita Street pants I received! They are now my favorite part of my closet. They fit well, but they run mildly bigger and definitely have long legs (I'll be wearing platforms with them anyway!)
This site is awesome and easy to navigate. I'm really happy with my purchases and will be here again.
……………………………………………………………………………………………………………………………………
Shopping experience was great, found many items I will be working towards, the variety is astounding and will definitely be shopping more in the near future.
Easy to order, usually has 90% of items I enjoy in stock.
Great selection and speedy service. What more can I want?
Great selection and speedy service. What more can I want?
Great experience! Shipping did nothing take long :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members