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From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
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VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Some what slow loading, but that is probably my computer's problem not your fault
I had to return the original watch because it was defective and not what I wanted. I was sent an image of a return label, but as I have no printer it was worthless to me. Also the watch was advertised as having both a leather band and a metallic band, it comes with either one and there is no place for the customer to indicate their preference.
Pretty easy site to use. Son had pants picked out and I just had to order them.
Shipping was pretty quick, am happy with that, will comment again once I receive my dress:)
Update: received my dress, it's awesome. Material is even better and softer than I imagined just from the picture.
I love u guys I love u guys I love u guys I love u guys I love u guys I love u guys I love u guys I love u guys I love u guys
Nice purchase and prompt shipping. No complaints with purchase. Good communication
The shipping was really fast and the clothing was super cute! Buying more things to create an outfit with all the stuff I got!
It was fine. No issues ordering or with the delivery
The shipping was quick and the quality was amazing!
Perfect fit. Everything was as described. Could not be happier with my purchase
Experience was great. The delivery was fast, quality product. Excellent pricing.
Easy experience. I had to call customer service because I ordered the wrong item. They took care of that for me in seconds.
It was good, got a gift for my boyfriend and I think he will love it
It came in quickly and my products are really nice!
Loved everything I got I got the surprise shirt bag and hoped for a tank top and I got one along with 2 other shirts that were all super cool and a bunch of really cool stickers and a super cute bag
My daughter loved the items she chose, especially the black and red striped sweater! Shopping was fast and easy and shipping was really quick too!
Love everything I've ordered from them! All the shirts are so soft and the images look good. The shelves that I ordered are perfect! I love the free pens and stickers they throw in too.
Very cute cauldron mugs, nice quality and quick shipping
Easy to navigate the site. I'm not sure if I opened an account to receive rewards or if I checked out as a guest. It was not clear how to create account for the rewards.
The shopping cart page glitched and it added a pack of stickers. They were pretty cheap and I liked them, so I am not mad.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members