On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great website and small business! It was really easy to order and very fast shipping!
Love all the products, after this order comes in I hope to buy from you again
Awesome store. They sent the wrong thing and then sent the correct one.
It's Awesome place to shop at. It's my kind of place.
Great customer service and extremely quick response to my question. High marks for these VampireFreaks! Thanks for the cool product!
Great everything went well if was a very easy experience
My parter had recommended this site to me. And he was right! The sweater that I bought is incredibly soft and was very pleasant to wear, as I have a hard time with clothing due to sensitive skin. The stickers are also super reasonably priced and gorgeous! My favourite though, is their ball point pen… 100/10!
I really like it, it'd be cool if the bonus offers were a lil cheaper at first. Such a cute kitty though! Best random find! Also I broke half of my purchase in the first 10 minutes lol. They are still cute as $#*!! Awesome stickers!
I really like it, it'd be cool if the bonus offers were a lil cheaper at first. Such a cute kitty though! Best random find!
Love the products! Everything was shipped out fast! And got my order faster then expected.
Some of the T-shirts are unraveling threads at this time.
All the T-shirts have awesome graphics and the fabric is very comfortable.
Site is easy to use an navigate, which i really appreciate
Items were as described and the freebies were well appreciated!
Quick returns, awesome staff always throwing in a bunch of gifts!
Decent web experience, hopefully things arrive as they say!
Good, fast delivery, excellent product condition. Will buy again
Transaction was swift. No hassle on neither mine nor their end. You get information on shipment as soon as available.
I love my tshirts definitely will be buying more soon
Easy to navigate and manage.
Product quality is amazing, and the fact they had my size was show stopping!
Very satisfied with my purchase! I got it in a reasonable time and for a good price!
Really smooth shopping experience! Love it! Thank you my wife loved the products.
Easy as af. Great selection! Love the artwork! I have recommended your site to others.
Fair price great quality real metal spikes great fit
11/10 got what I ordered along with some free vampirefreaks goodies, a few stickers and a pen. Very nice will definitely be ordering from them again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members