On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Awesome shopping experience so far. Items arrived in perfect condition, shipping was not late.
I ordered 2 Merry Krampus Christmas sweaters and OMMMMMMGGGGG! I'm in love they also gave me a couple gifts along with my order. I accidentally ordered the wrong Christmas icons on the sleeves and they were quick to get back to me and make sure that I got the right ones. Thank you guys so much, I'll be shopping here again soon
The quality of the product was amazing and the shipping was quick.
Love my items, fun cool stuff. Quick delivery and awesome xtra gifts love the stickers, print and pen!
It was great. I got the packages in the timeframe stated on the webpage, the product is excellent quality for the prices. I will definitely be shopping here again.
It was a super quick and easy delivery. I really enjoyed my order
Thanks for notifying me about this bastet.
I couldn't be happier or freaking happier? I can't believe how large it was!
Loved ordering from here! 10/10 on quality & sizing was accurate! No complaints from me yet! Got delivered within a week from ordering. Highly recommend!
Products were of very high quality! Great experience, keep kicking $#*!!
It was a great experience. I can't wait to order more stuff.
Delivery was taking longer than I thought it should I emailed my concerns, got a reply quickly, and my purchase came the next day!
Pretty quick delivery. Products seem to be of good quality, and they even threw in some extra goodies like stickers and an bracelet!
Love the various designs you have. Love the that you have a 5xl size. Especially since I have unfortunately gained some weight. I was even able to find a gift for my sister. So thank you.
Love my new clothes, they are the size i was expecting too. Thank you!
Vampire Freaks is great! Every order shows up quickly, is packaged well and even exceeds my expectations of product quality.
When I ordered I was a little nervous because I had never heard of or had used this site. I had found it by googling where I could buy demonia boots. I am completely impressed. Everything went smoothly and I received my order exactly when I was told it would be arriving. Shipping was fast and I was super impressed with how the package arrived. Also loved the little add ins as a thank you for purchasing. Will definitely use this site again.
•Timely delivery.
•Great packaging.
•Item was just as described on website. Even better in person.
•Will purchase again from VampireFreaks!
•Would recommend VampireFreaks to people.
Received my item fast. And it looks awesome.I would recommend vampire freaks to anyone. I'm sure I'll be ordering again soon thank you
Great experience with this website. Love all the cute and gothic stuff.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members