On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very quick shipping and the earrings were just like advertised. Very pleased!
Great products and decent prices. Love the selection.
Everything was great. Great quality, super cute and arrived very quickly
The shipping was was fast and everything was packaged well and in awesome packaging. The little sticker and pen freebies were awesome.
I just love Vampire Freaks.Awesome stuff.Will be ordering from Vampire Freaks again soon
Very quick and easy. I loved being surprised when I got my mystery bags, especially when I opened them and I had a hoodie as well.
SO amazing! My package shipped the next day after i purchased it which was such a pleasant surprise. I received my order within a week of the purchase date and it came in such cute packaging! It also had some unexpected free gifts which was very generous. And i received many emails keeping me posted and updated at all times! Very friendly and good service. I'm so happy with this experience and i would definitely recommend vampire freaks to my friends.
So glad to have such an abundance of purpose products
Had an amazing experience! Everything was great from shipping, to my product, to the customer service!
Took a couple of days to arrive but was packed with extra goodies and gifts which I appreciate.
Fast and efficient, and the product works perfectly
Great high quality product. Easy ordering and very fast delivery.
Ordering and delivery was easy and smooth. I think the size guide did me dirty and I have to make a return, though.
The stuff from here is amazing love it every time! Second time ordering and still in love! Thanks again
Love the products, website is nice and user friendly.
Lovely……………………………………………………………………… The shipping experience was stressful, but that had nothing to do with the organization as a whole itself very satisfied with the product.
Perfect, super quick delivery best site for Tripp NYC trousers. Previously used this site highly recommend
Lovely site and much is appreciated for what they do, awesome style.
I love the hoodie its so cozy and warm its one of my top favs and i intend on gettin another hoodie soon and more stickers and buttons and arm warmers so cant wait
Great products and fast shipping. Definitely will buy again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members