On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The only issue I had was that I was unsure of when my package was coming for a long time after I ordered because I received no email after ordering confirming my order, but once I received a tracking notification I realized my order did go through. Other than that my package and products were fantastic when they came and I am very happy with my purchase.
Love the sweaters I bought! An they had really fast shipping so yall definitely get a A+ in my book! I'll definitely be buying from yall again!
This was a great find I love the pants
Will be back for another purchase
Product was great, delivered fast! Syringe type writing pen sucked profoundly as a gift for teenager! So glad I found that. Wrong message for impressionables...plz re- think!
Items only took like a week to arrive and everything is really high quality!
Love love your products always have unique items and just the thing that I am looking for.
Wonderful, ease of use found, every I was looking for.
Bad $#*! long-sleeve! Exactly what I was looking to rock this Holiday season! Insanely fast shipping and came packed with extra goodies!
Easy to use website, great design. Just overall fantastic.
I am a satisfied customer. I got my order in time and everything is ok.
Very fast and friendly company didn't have any problems getting what i needed and shipping was extremely fast as well :)
Great site, good overall experience.
Highly recommended!
Love the shirts except the sleeve are a little lo ger than expected for an extra large
Product was exactly as described and looked in the picture, shipped straight away and was packed well in the box.
My experience was great. Everything arrived quickly and in perfect condition
Loved the dress! Shipping was fast and I received my order in a very timely fashion.
Super fast shipping and thank you for the extra pin and stickers!
Sweet, very easy. Loved it, my wife loved it too. Told my daughter where to go and look at stuff
Quality was great, shipping time was good. Overall happy customer. My wife very much loved the design and it is now her favorite hoodie
It was a very good experience and the shipping was quick!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members