On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very nice! I used to have a vampire freaks account back when it was like MySpace. Very cool that they made it into a clothing website
I bought this Sweatshirt for my Daughter for Christmas. She absolutely loves it From order to delivery was professional and fast. Which I really appreciate hence it was a Christmas gift.
My experience with VampireFreaks was excellent. A item in my order was out of stock but they let me know right away that they already refunded it. The rest of the order arrived very quickly and came with a VampireFreaks bracelet and a green Reanimator style pen which I LOVED. I'll be ordering from them regularly!
So many choices...love this site! I got my son, his wife and my daughter shirts and they are so detailed, they are truly amazing!
Easy, and better price due to no tax. My 14yo liked the cool artistic bag and extra gifts, not to mention wanting to wear his Tripp pants daily!
Got tripp pants for my 13yo son and it couldnt have been a better experience! I appreciated the discount for signing up for texts, and how you said click this link and the discount will be automatically applied! And it was! Straightforward and user friendly, and honest. Shopping on your website was great too. I searched for the 2 pairs of tripp pants I was looking for with key words and easily found them. I like all of the pictures you showed with the pants being worn from all angles! You slayed! Thank you!
Well worth the wait, i cant wait to use it as my school bag
My order arrived on time even though there was an issue with my address.it was packaged very well and I loved the extra stickers,skele pin and syringe pin that came with it.the clothing was nice and the designs on the hoodie and shirt were well made.however the scoop neck mad hatter tee shirt I ordered was very sheer and that was not mentioned in the description of the shirt. Had I known it was not like a regular shirt I would have not ordered it.i will probably not wear this one either :(
Easy to order
Love the merch. Everytime i go on the website i see something i want
Love this site and they many ways to pay makes it soeasy
Cute stuff and easy to order--Love the bag and they were nice and sent some stickers and a pin <3
Fast delivery in spite of the holidays. Amazing quality of the product and 0 damages!
Item shipped out fast! The package took a detour because of the Holiday rush, but found it's way to me albeit a little later than expected. Otherwise, the product was fantastic and I'm very happy with my purchase! :)
Great and easy experience on the website and shipping was fast!
The shipping was fast and I love the little gifts that came with my boots.
My vampire stuff arrived a bit late, but I ordered too late though, and I live in France. So. A very nice vapire staff to answer my questions.
The site is fairly easy to use/navigate, and makes shopping easy. Maybe a few less pop ups for discount codes/sign ups. Otherwise, very good experience at vampire freaks.
Fast and accurate process. Package was secured since it was ceramic.
Good experience came in timely manor and good product
Interesting. Fun. Cool. Awesome Selection to look at. But y'all need to think about how Women have Butts. My Butt is too big for my Tripp Pants... Lol
It was super quickly delivered and i loved the little nick nacks coming with it. Will order again in the future
Easy to navigate the site, easy to order. Verry fast shipping. I like this site very cute products. Excellent service
My experience was great.I really like vampire freaks …I have ordered twice from this company…I will order more …
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members