On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Was worried about trying a new website off Facebook. But I was very, very pleasantly surprised how quick my order went through to delivery! The top and hoodie seem like good quality and I love them! I really loved the freebies sent with thank you!
Shipped within decent amount of time and arrived quickly.
Beyond Excellent Quality products at great prices and delivery is quick!
Needed a last minute gift for Christmas. Vampirefreaks guaranteed delivery before the holiday. They did a fantastic job with prompt delivery and great packaging. Definitely recommended.
Great service, orders are filled quickly. I have recommended Vampire Freaks to my friends.
Amazing boots, make me looks like a total Badass, legit material they feel like my doc martens, And I am a Size 9 Men in my docs so I did size 9 for these boots and a perfect fit
Amazing customer service, amazing products, overall an amazing shopping experience
Super fast shipping! I loved everything I bought! Would definitely order from this site again
I love the speed at which everything arrives,the care in the packaging,the killer goodies and cool bags that I hate to throw away!
Great and no problems at all. Shipping was faster than i expected.
Really easy to navigate the website and really cool $#*!
I loved all the sweaters and blanket I purchased but the shirt looked very cheap I was able to see through it
Ordering and delivery was quick and easy, everything arrived much quicker than expected.
It was great I really love the shirt I bought from you
Great experience all around. The site is always very responsive at every step.
Very pleased with the items I have ordered and the time it took to be delivered considering it was so close to Christmas.
Great fantastic service great product and love this company
Great products, and fast delivery. Will definitely be shopping there again
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members