On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Shirt is nice. Also came with cool packaging & free stickers. Fast delivery too.
It was really really really really really really really great
Shipped fast and cute packaging. Loved the freebies! Great website, you can find brand new items that are sold out on other websites for a great price! Also a great return policy so I felt very comfortable ordering my items! Thank you again! :)
The service went as expected. I did not have any issues with my order.
My overall experience was great from looking for the product to purchasing them. Quick and easy checkout.
Shipping was super fast and items arrived in perfect condition! I love my new bathing suit it's amazing and sizing was on point!
Vampire freaks was recommended to me because I like certain clothing
Great experience and service. My brother enjoyed the tote. Fast delivery and was packaged well with little treats for him.
Great experience!
Arrived quickly.
Love everything I purchased.
The items I ordered were perfect, and good quality, and definitely as described.
They are so unbelievably helpful. I love that they have the Furry bones as well as amazing clothing
Loved the product and shipping response time. Found exactly what I was looking for.
Overall very happy with the products I bought. Sizing was accurate and houseware came with clear instructions.
I absolutely love killstar tarot and the witch archetype oracle.
I like the color but in honesty when I ordered it I thought it was a different shade. But it's alright not complaining.
It fit my girlfriend very well and was very high quality. The bag it came in was super cool too.
Shopping at Vampire Freaks was a splendid experience. Great price on a great mask, fast shipping, excellent communication, and well packaged! Thank you!
Qualify products and great customer service response! Products as described.
The website was very easy to surf through and the checking out experience was easy as well.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members