On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Vampire Freaks shipped my item with speed and efficiency. The packaging and inserts were a unique and fun surprise that made receiving my items exciting!
It was great. I loved it, and I especially love my shirt. It was as pictured and the extras were great. It was my first time visiting the website and buying from them, and I know for a fact that later on I will definitely be back.
10/10 would Bat again. Everything is top notch quality, can't wait to buy tripp pants here.
I've been using VF since it was a social media site and have loved using the site as a shopping site as well.
Product is great but sizing is not true to size unfortunately and it cost too much to ship back to exchange so I am stuck with some (expensive) items that are too small.
Very good thank you so much will be ordering again soon
Got a discount and free shipping plus they threw in extra stuff cause they're awesome like that. Everything was just as described and exceeded my expectations. I'm definitely gonna keep buying from them in the future.
Fast shipping, quality items, sizes are true to size
Purchase was excellent and was fast and handled with care.
Easy and detailed site to use. Great product descriptions and photos.
Fast shipping unique stuff love the shirts great quality shirts & tanks
Nice and timely. Great product delivered in a decent timeframe
They included an extra swag bag and it was such a great surprise! I will be buying from them again!
Wrong item sent. No one will email me back. I received the wrong purse and have emailed twice since last friday
Quick shipping and great products A+. I highly recommend.
Experience was great :) Site was easy to use and shipping was within the estimated timeframe. The boots are well made, easy to zip, and should be easy to break in.
Purchased as a birthday gift and recipient absolutely loves it. Planned for a cosplay but will become the prime selection for raingear
Found exactly what I wanted. Didn't get to spin to win for a discount, but that's okay.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members