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From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
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VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a t shirt. It smelt amazing when it arrived and the shirt was very soft, so at first I was very happy with it. But then the print started to chip off at the first day of wearing it, before I even washed it.
My favorite alt online shop! Great service, stock, and selection.
Shipping was super fast! Items arrived in 2 days and were super cute and good quality.
Great!. 50 characters are required to leave a review which is unnecessary, this is the only bad part about my order.
I placed my order on September 13th not September 24th. I didnt receive the item until October 03rd. I was not i informed that I would need to pay additional taxes plus duty on the item. I will not be using your site again because with the additional charges an item that cost me approximately $170 CAD through your web site to over $240 CAD. I paid for shipping so it shouldnt have taken 3 weeks to get and your web site should have been up front about the customer being responsible for taxes and duties upon recipt of the item. I will not be using your website again
Shipped quick, love my pants. Great store selection.
I had no problem having my order delivered up to me in Canada, and for a lot less shipping cost than the original manufacturer! I will definitely be using VampireFreaks again!
Shipping was fast, everything arrive right on time!
Love the clothing! Great quality and great price! Will order again.
I love the all the great styles and very easy to shop for in this online store.luv it
Wonderful! Also great customer service when I had to call and ask a question
Everything shipped fast and the quality is great. Will shop here again.
Everything is good quality and fits well. Will order from them again.
It was good and easy to find what I was looking for
Good service! Everything looks great and fits perfectly.
Overall the product is exactly what I wanted in terms of size an accuracy based on the photos and description.
Never received my order and never heard back from customer support
Vampire Freaks has been one of the best places for the spooky inclined even way before it was trendy.
Always great product without hidden shipping fees.
Gorgeous handbag! Quick delivery and it was easy to make my purchase
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members