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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
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I ordered the Michael Meyers wallet. It is well made and a lot bigger than I had expected… in a good way! Definitely will be a repeat customer.
Love the pants. Exactly the way I thought they would fit.
The items are beautiful. The experience its self was painless, but it took a few days between when the shipping label was generated but not sent out, which was a minor thing, but noticeable.
Happy with the products and shipping speed. Everything was as expected.
Pretty cool site and many amazing design, the sweater is a little on the small side
My items were delayed quite a while, but the quality is amazing. I appreciated the free gifts very much!
Fast, courteous, and quick and detailed response to the status of my order.
I have been looking for a new hoodie for some time now. I certainly didn't want something that I was going to see someone else at the pool hall wearing. After perusing your site I have finally found what I was looking for. I can't wait to receive it!
I bought a set of lingerie by Killstar on the site. The sizing chart they use is so utterly confusing and inaccurate, it's incredibly unhelpful. It would serve customers much better to either size them using standard band/cup measurements, or just list the measurements so we can figure it out ourselves. It doesn't help to then exclude lingerie from your return policy, but list "30 day refund GUARANTEE" in three different places on each lingerie item on the site. If lingerie is excluded, DON'T PUT THE GUARANTEE IN THE LISTING.
Was easy to order and great options to choose from
That's the first email. I sent: I'm a first time customer and I got a t-shirt and it was supposed to be a XL, but it was not. I sent you some pictures so you could see for yourself. I would send it back for a return but as it was not worth the shipping cost, I would spend more on the shirt then I spent in my discount. So I will Not be buying any more clothing but I did love the flower pot I got, So maybe more stuff like.
I ordered a hoodie and sweatpants. They look great, fit great and they are very comfortable, soft and warm. I also ordered a journal and it looks awesome as well.
The customer service is quick to respond, so I'm also satisfied with that.
The shipping (international, to Canada) took around 3 weeks. I had an unpleasant surprise with custom costs, but that is outside the control of the company and they do warn you beforehands.
Fast shipping and great product! Love the pants. Thank you!
Very good products and super fast shipping and delivery.
I ordered a t shirt. It smelt amazing when it arrived and the shirt was very soft, so at first I was very happy with it. But then the print started to chip off at the first day of wearing it, before I even washed it.
My favorite alt online shop! Great service, stock, and selection.
Shipping was super fast! Items arrived in 2 days and were super cute and good quality.
Great!. 50 characters are required to leave a review which is unnecessary, this is the only bad part about my order.
I placed my order on September 13th not September 24th. I didnt receive the item until October 03rd. I was not i informed that I would need to pay additional taxes plus duty on the item. I will not be using your site again because with the additional charges an item that cost me approximately $170 CAD through your web site to over $240 CAD. I paid for shipping so it shouldnt have taken 3 weeks to get and your web site should have been up front about the customer being responsible for taxes and duties upon recipt of the item. I will not be using your website again
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

