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VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,108
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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I ordered the Michael Meyers wallet
October 10, 2023

I ordered the Michael Meyers wallet. It is well made and a lot bigger than I had expected… in a good way! Definitely will be a repeat customer.

Date of experience: October 10, 2023
New York
1 review
0 helpful votes
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Love the pants..
October 10, 2023

Love the pants. Exactly the way I thought they would fit.

Date of experience: October 10, 2023
Maryland
1 review
0 helpful votes
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The items are beautiful
October 10, 2023

The items are beautiful. The experience its self was painless, but it took a few days between when the shipping label was generated but not sent out, which was a minor thing, but noticeable.

Date of experience: October 10, 2023
Tennessee
1 review
0 helpful votes
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Happy with the products and shipping speed. Everything was as expected.

Date of experience: October 9, 2023
California
1 review
0 helpful votes
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Pretty cool site and many amazing design, the sweater is a little on the small side

Date of experience: October 9, 2023
California
1 review
0 helpful votes
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My items were delayed quite a while, but the quality is amazing. I appreciated the free gifts very much!

Date of experience: October 9, 2023
Georgia
1 review
0 helpful votes
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Fast, courteous, and quick and detailed response to the status of my order.

Date of experience: October 9, 2023
Colorado
1 review
0 helpful votes
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I have been looking for a new hoodie for some time now. I certainly didn't want something that I was going to see someone else at the pool hall wearing. After perusing your site I have finally found what I was looking for. I can't wait to receive it!

Date of experience: October 9, 2023
Michigan
1 review
0 helpful votes
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Good and cool and
October 9, 2023

Good and cool and
Amazing and interesting and wicked

Date of experience: October 8, 2023
Michigan
1 review
0 helpful votes
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I bought a set of lingerie by Killstar on the site. The sizing chart they use is so utterly confusing and inaccurate, it's incredibly unhelpful. It would serve customers much better to either size them using standard band/cup measurements, or just list the measurements so we can figure it out ourselves. It doesn't help to then exclude lingerie from your return policy, but list "30 day refund GUARANTEE" in three different places on each lingerie item on the site. If lingerie is excluded, DON'T PUT THE GUARANTEE IN THE LISTING.

Date of experience: October 8, 2023
Washington
1 review
0 helpful votes
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Was easy to order and great options to choose from

Date of experience: October 8, 2023
Nevada
1 review
0 helpful votes
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That's the first email
November 7, 2023
Updated review

That's the first email. I sent: I'm a first time customer and I got a t-shirt and it was supposed to be a XL, but it was not. I sent you some pictures so you could see for yourself. I would send it back for a return but as it was not worth the shipping cost, I would spend more on the shirt then I spent in my discount. So I will Not be buying any more clothing but I did love the flower pot I got, So maybe more stuff like.

Date of experience: October 8, 2023

So far so good
September 27, 2023
Previous review

So far so good

Date of experience: September 27, 2023
Canada
1 review
0 helpful votes
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I ordered a hoodie and sweatpants
October 8, 2023

I ordered a hoodie and sweatpants. They look great, fit great and they are very comfortable, soft and warm. I also ordered a journal and it looks awesome as well.
The customer service is quick to respond, so I'm also satisfied with that.
The shipping (international, to Canada) took around 3 weeks. I had an unpleasant surprise with custom costs, but that is outside the control of the company and they do warn you beforehands.

Date of experience: October 8, 2023
New York
3 reviews
1 helpful vote
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Fast shipping and great product!
October 8, 2023

Fast shipping and great product! Love the pants. Thank you!

Date of experience: October 8, 2023
Tennessee
1 review
0 helpful votes
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Very good products and super fast shipping and delivery.

Date of experience: October 7, 2023
NL
1 review
0 helpful votes
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Bad quality print
November 16, 2023

I ordered a t shirt. It smelt amazing when it arrived and the shirt was very soft, so at first I was very happy with it. But then the print started to chip off at the first day of wearing it, before I even washed it.

VampireFreaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2023
New Jersey
1 review
0 helpful votes
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My favorite alt online shop!
October 7, 2023

My favorite alt online shop! Great service, stock, and selection.

Date of experience: October 7, 2023
New York
1 review
0 helpful votes
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Shipping was super fast!
October 7, 2023

Shipping was super fast! Items arrived in 2 days and were super cute and good quality.

Date of experience: October 7, 2023
Michigan
1 review
0 helpful votes
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Great!
October 7, 2023

Great!. 50 characters are required to leave a review which is unnecessary, this is the only bad part about my order.

Date of experience: October 7, 2023
Canada
1 review
0 helpful votes
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I placed my order on September 13th not September 24th. I didnt receive the item until October 03rd. I was not i informed that I would need to pay additional taxes plus duty on the item. I will not be using your site again because with the additional charges an item that cost me approximately $170 CAD through your web site to over $240 CAD. I paid for shipping so it shouldnt have taken 3 weeks to get and your web site should have been up front about the customer being responsible for taxes and duties upon recipt of the item. I will not be using your website again

Date of experience: October 6, 2023