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VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,102
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Products are all of exceptional quality. Prices are a little painful, but you definitely get what you pay for. Shipping was quick and everything arrived on expected time and completely untouched from the journey.

Date of experience: October 20, 2023
Ohio
1 review
0 helpful votes
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I loved it
October 20, 2023

I loved it. If I could buy everything I would. The clothes are high quality and the customer service is great. I was able to receive all updates. I'm very happy with it.

Date of experience: October 20, 2023
Michigan
1 review
0 helpful votes
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I loved the Halloween collection it's super comfortable and warm

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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Was looking for a specific umbrella and found it on Vampire Freaks

Date of experience: October 20, 2023
Indiana
1 review
0 helpful votes
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The sizes were right on
October 19, 2023

The sizes were right on. They were fast at getting my order to me. If they mess up on the order they fix it right away. Good customer service.

Date of experience: October 19, 2023
New York
1 review
0 helpful votes
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Spoke to customer service today regarding an extensive delay in my delivery. Was not happy with the response or the customer service manager. Very disappointing since I've use this company before.

Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Very nice jacket
October 19, 2023
Updated review

Very nice jacket. Ordered one before had to get another one in another theme.

Date of experience: October 19, 2023

Very good experience, timely delivery, good quality...
September 8, 2021
Previous review

Very good experience, timely delivery, good quality pin.

Date of experience: September 7, 2021
Oregon
1 review
0 helpful votes
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Good love it shipped fast and am happy with the product

Date of experience: October 19, 2023
Illinois
1 review
0 helpful votes
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I received extremely prompt service, and I'm very happy with my experience.

Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Great product, great quality, great shipping.Would buy from vf again.

Date of experience: October 19, 2023
Texas
1 review
0 helpful votes
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Very good service and came in fairly quickly. It's also pretty good quality

Date of experience: October 19, 2023
Canada
1 review
0 helpful votes
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I paid for the item but didn't receive it. Sent several emails but no response.

VampireFreaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Oregon
1 review
0 helpful votes
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I've ordered from vampire freaks often and I always enjoy the experience

Date of experience: October 18, 2023
Pennsylvania
1 review
0 helpful votes
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Love it!
October 18, 2023

Love it! Great quality and shipped fast! Thank you

Date of experience: October 18, 2023
New York
1 review
0 helpful votes
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We love all your products
October 18, 2023

We love all your products. We were so excited to see the stickers in the carefully packed box.

Date of experience: October 18, 2023
Illinois
1 review
0 helpful votes
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I found what I was looking for very easily and got it quickly

Date of experience: October 18, 2023
Nevada
1 review
0 helpful votes
Follow Christian O.
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Everything was that I was expected, and the shipping was fast

Date of experience: October 18, 2023
California
1 review
0 helpful votes
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Lots of checkout options, which I appreciate. Product showed up on ETA date given, which was nice. Easy to track my order. Product arrived in new condition, and there was even a little gift thrown in, which was awesome.

Date of experience: October 18, 2023
California
1 review
0 helpful votes
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The clothes I ordered are beautiful and even better quality than I expected! Thank you

Date of experience: October 18, 2023
Nevada
1 review
0 helpful votes
Follow Joseph F.
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Absolutely love the sweatshirts the quality is amazing

Date of experience: October 18, 2023