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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Products are all of exceptional quality. Prices are a little painful, but you definitely get what you pay for. Shipping was quick and everything arrived on expected time and completely untouched from the journey.
I loved it. If I could buy everything I would. The clothes are high quality and the customer service is great. I was able to receive all updates. I'm very happy with it.
I loved the Halloween collection it's super comfortable and warm
Was looking for a specific umbrella and found it on Vampire Freaks
The sizes were right on. They were fast at getting my order to me. If they mess up on the order they fix it right away. Good customer service.
Spoke to customer service today regarding an extensive delay in my delivery. Was not happy with the response or the customer service manager. Very disappointing since I've use this company before.
Very nice jacket. Ordered one before had to get another one in another theme.
Very good experience, timely delivery, good quality pin.
Good love it shipped fast and am happy with the product
I received extremely prompt service, and I'm very happy with my experience.
Great product, great quality, great shipping.Would buy from vf again.
Very good service and came in fairly quickly. It's also pretty good quality
I paid for the item but didn't receive it. Sent several emails but no response.
I've ordered from vampire freaks often and I always enjoy the experience
We love all your products. We were so excited to see the stickers in the carefully packed box.
I found what I was looking for very easily and got it quickly
Everything was that I was expected, and the shipping was fast
Lots of checkout options, which I appreciate. Product showed up on ETA date given, which was nice. Easy to track my order. Product arrived in new condition, and there was even a little gift thrown in, which was awesome.
The clothes I ordered are beautiful and even better quality than I expected! Thank you
Absolutely love the sweatshirts the quality is amazing
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

