Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast shipping and amazing products. Thank you so much
The products I received were awesome and they came quickly.
Very Soft and comfortable, looks great in photos, big hood as preferred and strings, also love the design
I love shopping here it's my fav above all other's like it
Excellent variety to chose from! So many unique and interesting clothing options
Thank you so much easy transaction and no issues although have not looked at what I ordered yet
I loved the aesthetics and the range of size inclusivity within the Vampire Freaks catalog. The purple bellbotoms that I orderd are great, probably one of my favorite clothing items I own now. I also orderd a pair of the nevermore purple raven jogers, and they are comfortable, but after only a few wears they are already starting to pill severely at contact points. This is concerning as I have only had them for a few weeks.
My God I love my coat...It is spectacular. I just love it
It arrived faster than I expected. Just in time for Halloween!
Always great choices to pick from. Nice selection range and size options
I loved everything on the site and will definitely be ordering again soon
Site was easy to use and found tons of great stuff!
I needed a dress to wear for a spooky photoshoot and found the perfect one on your site.
I was so excited about the three mystery t shirt bag. But I guess I should have paid better attention because the t shirt style is not only a feminine cut, but also a weird feminine cut? Like the neck is super wide so I don't even know what bra to wear with them? And I got a size up but they're still skin tight. The images on the shirts are BEAUTIFUL but I'll never wear these weird $#*! shirts. I'm a huge t shirt fan so this was disappointing. Sorry bout it. Really love the company though.
Quick, fast, and better than described! The fit is great and I've had many compliments.
Always great shopping from vampirefreaks. Been a customer for years now
I love shopping from vampire freaks. I've always had good experiences and I'll still continue to buy from vampirefreaks.
Ease of transaction and great payment plan! Shipment was fast. Item was securely packaged.
Quick and easy and delivered on time. Great products
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

