Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of VampireFreaks

VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
grey stargrey stargrey stargrey stargrey star

VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,105
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
Follow Dee B.
Unfollow Dee B.
Share Review
Report Review

Product was exactly as described
November 22, 2023

Product was exactly as described. Item arrived quickly.

Date of experience: November 22, 2023
New York
1 review
0 helpful votes
Follow Trevor J.
Unfollow Trevor J.
Share Review
Report Review

I've been shopping with VampireFreaks for over a decade
November 22, 2023
Updated review

I've been shopping with VampireFreaks for over a decade. I love their brand and their products. I recently bought these black and red clothing items that match, a hoodie and some sweatpants/joggers. I received these items within a reasonable timeframe. I also received some extra treats for shopping with them, I think they do this as a thank you sometimes. It wasn't the first time they threw in a free wristband and/or a cool looking pen or something. All the items were in perfect shape, not damaged at all. Overall it was a really great experience as usual.

Date of experience: November 21, 2023

Making it so I can use Shop Pay makes my experience...
May 4, 2022
Previous review

Making it so I can use Shop Pay makes my experience convenient.

Date of experience: May 4, 2022

No comment
April 1, 2022
Previous review

No comment.

Date of experience: April 1, 2022
Canada
1 review
0 helpful votes
Follow Mariah Z.
Unfollow Mariah Z.
Share Review
Report Review

It's a beautiful parasol
November 21, 2023

It's a beautiful parasol. I love the pink and black together.

Date of experience: November 21, 2023
Virginia
1 review
0 helpful votes
Follow Elizabeth D.
Unfollow Elizabeth D.
Share Review
Report Review

Good!
November 21, 2023

Good! I found the product that I wanted@ a good price! And everything arrived intact! Nothing was damaged or missing!

Date of experience: November 20, 2023
Texas
1 review
0 helpful votes
Follow Dawn K.
Unfollow Dawn K.
Share Review
Report Review

Very pleased with items and delivery
November 20, 2023

Very pleased with items and delivery. The products were nice.

Date of experience: November 20, 2023
Puerto Rico
1 review
0 helpful votes
Follow Shalimar S.
Unfollow Shalimar S.
Share Review
Report Review

Had a wonderful experience
November 20, 2023

Had a wonderful experience. I had lost track of an order and reached out for help, and received assistance quickly. They were able to locate my package. The package arrived on time and in good conditions. They always package their products with much care I've noticed. And the products I've ordered (shelves and plushies) are of excellent quality. All worth the price.

Date of experience: November 20, 2023
New Jersey
1 review
0 helpful votes
Follow Joseph B K.
Unfollow Joseph B K.
Share Review
Report Review

The shirt was laughably short
November 27, 2023

The shirt was laughably short. The size chart for shirts is missing key information such as length.

Date of experience: November 20, 2023
Arizona
1 review
0 helpful votes
Follow Mackenzie Q.
Unfollow Mackenzie Q.
Share Review
Report Review

I messed up my address so the package couldn't ship to my house. When I messaged them, they were very helpful, and prompt when answering.

Date of experience: November 20, 2023
North Carolina
2 reviews
8 helpful votes
Follow Emily m.
Unfollow Emily m.
Share Review
Report Review

Fast and easy ordering
November 20, 2023

Fast and easy ordering. Shipping was fast and all items have been well made with no flaws. Will continue buying from here.

Date of experience: November 19, 2023
New York
1 review
0 helpful votes
Follow Alfred R.
Unfollow Alfred R.
Share Review
Report Review

Extremely easy to use the website
November 20, 2023

Extremely easy to use the website. I got what I wanted in just a few clicks.

Date of experience: November 19, 2023
Kentucky
2 reviews
0 helpful votes
Follow Brett D.
Unfollow Brett D.
Share Review
Report Review

Delivered as expected and the product is as shown,...
November 20, 2023
Updated review

Delivered as expected and the product is as shown, not really much more to say.

Date of experience: November 19, 2023

Delivered as promised, good quality product and packaging. Will buy again!

Date of experience: July 22, 2023
Ohio
1 review
0 helpful votes
Follow Jordan T.
Unfollow Jordan T.
Share Review
Report Review

Love the designs and very easy to navigate the site
November 26, 2023
Updated review

Love the designs and very easy to navigate the site

VampireFreaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 19, 2023

Love the designs and easy to navigate
October 20, 2023
Previous review

Love the designs and easy to navigate

Date of experience: October 20, 2023
North Carolina
2 reviews
0 helpful votes
Follow Ryatt R.
Unfollow Ryatt R.
Share Review
Report Review

Good quality and very comfortable clothing. Will definitely order again.

Date of experience: November 19, 2023
California
1 review
0 helpful votes
Follow Kathryn V.
Unfollow Kathryn V.
Share Review
Report Review

Great!
November 19, 2023

Great! An umbrella I ordered didn't show up, and I got it eventually and got to keep the wrong one sent as well. Very generous and courteous!

Date of experience: November 18, 2023
California
1 review
0 helpful votes
Follow Jeannie E L.
Unfollow Jeannie E L.
Share Review
Report Review

It's absolute perfection with a unique style and excellent quality.

Date of experience: November 18, 2023
Texas
1 review
0 helpful votes
Follow Brandi G.
Unfollow Brandi G.
Share Review
Report Review

The site is very easy to navigate and has so many ghoul things to choose from. No complaints

Date of experience: November 17, 2023
Australia
1 review
0 helpful votes
Follow Andi I.
Unfollow Andi I.
Share Review
Report Review

Great!
November 17, 2023
Updated review

Great! I live in australia, and my stuff came in 10 days! (stuff frm othr companies takes at least two weeks lol) I'm really happy with the stuff i bought :)

Date of experience: November 17, 2023

Shipping has been good (also thanks for the realistic...
September 1, 2023
Previous review

Shipping has been good (also thanks for the realistic time frame for delivery) and I'm excited to receive my order!

Date of experience: September 1, 2023
Canada
1 review
0 helpful votes
Follow Louis S.
Unfollow Louis S.
Share Review
Report Review

Shipping process nightmare
November 24, 2023

Shipping process nightmare. Was said was to be sent international in 4 days, never happened, charged over $60 duty in Canada. (this is not common and goods not worth that).
Was given 2 separate tracking numbers.

Date of experience: November 17, 2023
Pennsylvania
1 review
0 helpful votes
Follow Salem H.
Unfollow Salem H.
Share Review
Report Review

VampireFreaks kept me up to date with my order every step of the way. Shipping time does vary because they are a small growing business and they need the time to make sure that your order is done right. They even include cute little gifts with your purchase and that was very appreciated. I love the selection of clothing they had and I could look up everything in an orderly fashion.

Date of experience: November 16, 2023
Canada
1 review
0 helpful votes
Follow Laïla H.
Unfollow Laïla H.
Share Review
Report Review

Produit de qualité, unique et de bonne qualité. Grandeur parfaite!

Date of experience: November 16, 2023