On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love shopping on vampire freaks. I always find everything I need or want and more. 🖤
Loved all the stuff I got^^ got a black and white skeley kitty^^ a Medusa pouch, keyring, magnet, raven tee-shirt, and four syringe pens^^
I love vampirefreaks <3 great service and fast shipping
I received my order sooner than expected and the quality of the product is better than I expected.
The grave robber boots are even better than the pictures, they are absolutely perfect! I've wanted them for the longest time and with my upcoming wedding, I had the perfect opportunity to finally get them. Since our wedding theme is, 'till death'. And the skull glasses were a bonus find and will go perfectly with our death party table. I will definitely be a returning customer 🖤
No complaints! Great product, arrived on time ans had cute extras included.
Good. Came quickly, great quality, gorgeous skirt. I recommend it to everyone
It was fast and got to me in good condition. My harness looks exactly like it did in the pictures. Good quality.
The products are well labelled and easy to find when looking through the website.
Everything is good quality and arrived on time, thank you for your efforts
Very easy, clear exchange process. Love the support everyone. Happy pride month!
Love my items! Fast shipping! The size was perfect! This spooky company rocks! Thanks guys
Easy got 10% off spinning the wheel although wish discounts were more % off still good shopping experience
Good savings for the holiday sale delivery was packaged well
Love vampirefreaks! Have not had any issues with them! I have bought a few things them and I love them
Very easy, very fast, very amazing quality backpack. My friend loved it.
Delivery was fast! And quality of product was excellent! Will be ordering from here again.
Love this company its fast on its orders and products are always great
The Necroholic comics issued 1 & 2 were sent out very quickly and I received it without delay! Thanks, VampireFreaks!
My order was shipped out fast and arrived very well packaged! I'm very impressed with the quality my items were and with the level of care they were packaged to ensure a safe delivery.
The two backpacks I got are very sturdy and I've been using them regularly since arrival and they've held up nicely! :)
Perfect packaging, quick delivery and amazing surprise to find some gadgets too in the package.
The bag came quickly! I love it, its so spacious. Can fit all my day to day necessities
Spot on. Everything about Vampire Freaks is genuinely of the best quality and dedicated service.
I'd highly recommend this store to friends and family.
I couldn't be happier.
Everything is of excellent quality, the service was spot on. The designs are very good. Made my blackened vampire heart smile!
My experience was wonderful and I really loved the stickers I always get thank you!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members