On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My order shipped pretty quickly and got to my house without issue. Quality is pretty good, I haven't worn it yet because it's for my Halloween costume
Jgjtdjtdjtd itdittiddit fjsutssufsufsutsjtzjttjzitssut
Ordering and searching the site is a breeze! So many awesome items to choose! I LOVE the Death perfume! It reminds me of pez candy, smells so good and delicious 🥰
I love the shirts and towel. They are comfy and fit nicely. My only complaint would be that I'm tall with a long torso, I like my shirts with a Lil length. So I know you have big, but do you have big and tall?
Experience was great, but the quality of the sweatshirt was super disappointing. Cheap, ruff material, faded black and the print was very light and faded. Definitely not like the pictures. I won't even wear it.
Really good experience and really nice packaging wrapping!
I have received my item, a parasol. I received it in a timely manner, I love the look, the material and the comfort of it. Would definitely recommend to friends and family (if they like emo/goth stuff of course).
You guys have cool stuff, i also loved the free goodies too 🥹🖤
The ordering and delivery were great and seamless. Thank you
Awesome selection. Was able to get my 11 year old daughter cool darker stuff, yet didn't have blood and weapons. Love it!
I love everything I buy from your company, but every time I order right after you have a promo for something for free with purchase. I guess I have bad timing 😕
I love VampireFreaks so much <33 Very communicative and I like how every time I order I get a discount code and a sticker. Last time I got a few more freebies and I was so happy! Thank you so much muah 🧟💋
Everything I ordered was well made. My striped pants I'm wearing for a Beetlejuice costume. They're super comfy and cute. The spooky wallet, adorable. The little extras that come with the package were a sweet surprise.
Excellent, as always! Loved the shirts. Everything arrived on time and fit perfectly.
Perfect dress, great quality- would def purchase from here again
It was amazing, easy to shop, and everything arrived on time
Pretty cool i love you vampire freaks. But the tracking email led me to a completely different site and order, from a completely different company! All was fine, i got what i bought but that was a little weird
Excellent product my Victorian vampire gentleman T-shirt is brilliant.🤩
Shipping was fast and the dress was more beautiful than I imagined.
Amazing Customer Service And Absolutely Loving My Hoodies! Very Patient With Me And Was Able To Work With Me So I Could Order Where I Wanted To And Have My Hoodies The Way I Like Them! I Will Be Back For More!
My experience was good and shipping was fast. I liked the items they have and I'm also a fan of Killstar so it was cool they have that brand.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members