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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
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VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Amazing Customer Service And Absolutely Loving My Hoodies! Very Patient With Me And Was Able To Work With Me So I Could Order Where I Wanted To And Have My Hoodies The Way I Like Them! I Will Be Back For More!
My experience was good and shipping was fast. I liked the items they have and I'm also a fan of Killstar so it was cool they have that brand.
The clothing runs EXTREMELY small. I wear a 36 regularly but tried a 38 because I knew it would be small - they wouldn't even zip. So I exchanged for 40 and while they zip, they are still insanely small. Because they were an exchange they are no longer excepted to be returned or exchanged for something that may fit (like a shirt or sweater) which is unfortunate. Now I have a useless pair of pants. I won't be buying from them again, however the pants are very cute and the shipping was quick. I would just prefer they label their sizes better.
Good service. Packages always arrive safely! Service is reliable as well
Customer service was amazing and I loved the extra goodies. Hope to buy from again.
Great quality and fairly quick shipping. Met expectations
Ordered a hat and it's one of the best hats. My dad loved it so I bought him one too. Shipping was fast. Awesome collection of goods as well. Thanks
One pair of pants i loved. The other looked better in the pictures basically the hole in one that showed skin is way bigger than i thought it was but it is what it is
Pants size are slightly to big for me but I guess that's my fault for not knowing sizes. But I really like how they look
I had to pay an additional ~50$ customs after receiving the package in Europe.
Beautiful umbrella and shoes that were really original and cool.
Pretty fast delivery. Items look great. Have ordered before, will order again. Love the products.
Shirts are a good length, clothes are comfortable and cool.
The quality and design of the shirts are amazing! My order did take a while then I would prefer but worth the wait :)
My order was easy to place, was shipped and delivered quickly, and is always reliable quality. VampireFreaks is a wonderful site to shop with.
I loved all my items I bought and they all came in a timely manner.
I found exactly what I needed and the website is easy to navigate.
I am so glad I found your website! Everything is beautiful and the customer service is amazing. Will definitely be shopping again! 🖤
It was good. My package was delivered on time and in good shape.
The dress is beautiful. It's not too short for my taste, it's very comfortable, and it fits well. I was worried that the high neck would be uncomfortable, but it didn't bother me at all.
Shipping was exactly as stated. Unfortunately the product was not. WAY too small for big chested women. So now I'm stuck with something I can't wear. Great quality and super cute though but runs very small.
I initiated an exchange for a product in a different size and my new item was promptly dispatched.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members