On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Exquisite Exquisite Exquisite Exquisite Exquisite muhehehe: 3
A nice piece, arrived fast. Difficult to get on alone, but for the size of it that's kind of expected. Only issue I had were a couple gems in the eyes of the skulls came out during shipping. A little glue and they're back to normal.
Fast shipping and great quality products. I love the jewelry selection they have on this site
Well, it took almost 2 weeks to get the belt I ordered. I wore the belt for a week before t started to fall apart. The metal rings that hold the belt holes are already falling out and the "genuine leather" is ripping. Lesson learned I guess. I've spent $50 on worse things. Disappointing as hell though. I was stoked, not so much now.
The boots were amazing. They fit perfectly. They're gonna be for my wedding in July like I love them. They fit perfect. The height's perfect for me. The height of the wedge is perfect. It doesn't hurt my back. That doesn't hurt my feet at all. I'm really, really in love with those boots.Thank you so much
We loved our items. They were the best vampire freaks best store ever thank yoy so m7ch will be oseing from all the time
It was a very fast process to receive my items. The choices are amazing. The sizing was pretty true to the chart. The quality is really nice and I hope to find more cute items.
Cool stuff arrived as pictured. Only prob was studded belt was sized wrong. I have a 30" waist and that's how long the entire belt was. Can't buckle. But they made returning super easy. Great selection!
I did receive my order and everything was almost perfect but i loved al the itemsl. The purple bag had a little nick which for my collection is a no no. I did return for an exchange, but have not received, i called today and u have not received or could be not opened by ur company yet, which is ok. I was just concerned and wanted to make sure all ok. I do love all my items and will be ordering more from ur company in the future. Thank u to the very kind person that helped me today & the free moth is adorable love, love, love. Bless ur company may u all continue to be successful with ur amazing items.
I love the shirts that I got out of the mystery boxes! All the designs on them and the tote bags are so cool, and the hoodie I got is especially comfy!
Quick and easy shopping experience. Loved the shipping bag my order came in. Product was exactly like pictured.
I ordered a Sweater and Joggers combo with stickers. The sizes were perfect and they even threw in bonus goodies. Highly recommend.
Got my pants and i'm thoroughly satisfied! The shipping is slow as $#*! but it does compensate heavily by being total kickass clothes!
Highly recommended, for the price - they are a bargain!
11/10
I love all items I've ordered thus far through vampirefreaks
I bought a hoodie and an air freshener of a cute zombie girl! It all shipped promptly, and I got it pretty quick! Will be coming back.
Didn't get many updates about tracking my order. Just an "order confirmed" email and a delivery confirmation a day after I got the stuff. Everything else was good. Got some nice stuff in the mystery bag.
Very great! I've bought a couple things already and loved what I've bought! Definitely going to buy more items soon!
I have ordered from VampireFreaks before. They have great service and are very friendly. If you have never ordered from them before, you really should. Never disappointed
I recently placed two separate orders, and I am pleased to report that both were shipped promptly and arrived in excellent condition. The tops are of superb quality, and the belt is truly beautiful. All items are exceptionally well-made, and I wholeheartedly recommend them. I am absolutely delighted with my purchases.
The fan is beautiful! The mesh doesn't allow as much air movement as I'd expected, but it's a great item.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members