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VampireFreaksReviews 12,382

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,087
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

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Texas
1 review
0 helpful votes
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Paid extra to rush the dress to ensure it arrived in time for my father's funeral. Y'all did not disappoint me! VP got my order quickly and my order was accurate as usual.Definitely would recommend to anyone looking to purchase something that's on the fence. The company also has some great promos that even include gifts with purchase.

Date of experience: January 21, 2026
California
1 review
0 helpful votes
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Took a while to get here
January 31, 2026

Took a while to get here. Jeans were great, true to size. Good quality. Updates were a little hit and miss but once they got in the country it was quick and kept informed

Date of experience: January 21, 2026
Alaska
1 review
0 helpful votes
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My daughter wanted Demonia boots for Christmas and VampireFreaks was one of the only websites I could get them in time and had a better price than others. Everything went well, we ended up needing a different size and it was no problem to return them and get them replaced! No charge!

Date of experience: January 20, 2026
Kansas
1 review
0 helpful votes
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Ordering was easy!
January 30, 2026

Ordering was easy! I ordered during the holidays and my order was shipped quickly! I received my order in great condition! I love my new leg and arm warmers!

Date of experience: January 20, 2026
Texas
1 review
0 helpful votes
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Date of experience: January 20, 2026
Michigan
1 review
0 helpful votes
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There was a little delay due to more orders for the holidays but there emailed and apologized which they didnt have to do but it was nice and once it shipped I got it quick and loved the products I bought

Date of experience: January 18, 2026
Ohio
1 review
0 helpful votes
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VampireFreaks always has the best product choices and the easiest way to shop. I ordered my most recent haul on New Year's Eve and got it in the mail less than a week later.

Date of experience: January 5, 2026
France
1 review
0 helpful votes
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I just received my jacket today, the size is much bigger than expected, but it doesn't bother me. Their "large" size is indeed very large, lol.
This is the first time I've ordered from them and it won't be the last, the quality is good, you can tell. My only slight complaint is the shipping cost (€33 in my case, as someone living in France but I didn't have to pay any additional customs fees since it was already included in the final price.)

Date of experience: January 16, 2026
New Hampshire
1 review
0 helpful votes
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I appreciated the fraud verification because it was me, but it let me know I accidently used the business card instead of my personal one and could pay work back before my boss had to awkwardly ask me about it

Date of experience: January 15, 2026
Alabama
1 review
0 helpful votes
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I bought the mystery package with the hoodie, 2 shirts, sticker pack, bag, and mystery item (they were beautiful lapels). I absolutely loved everything in the bag. Shipping was delayed for the holidays but since it was an impulse buy, and for myself, it didn't matter

Date of experience: December 22, 2025
Georgia
1 review
0 helpful votes
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Got the goth/horror wizard of OZ t-shirt for my brother for Christmas. He loves it and put it on pretty much as soon as he unwrapped it!

Date of experience: January 14, 2026
Florida
1 review
0 helpful votes
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Shipped in a timely matter and goodies were so cute. This brand has been around since I was a teenager and ive just gotten around to making a purchase, would buy from them again!

Date of experience: January 14, 2026
Georgia
1 review
0 helpful votes
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Start to finish the ordering process was very thorough. I received frequent updates, and when due to a surge of orders because of the holiday season, VampireFreaks was quick to let me know. 10/10, would order from here again.

Date of experience: January 13, 2026
Maryland
1 review
0 helpful votes
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I had a great experience, I bought a couple things off of your website for someone for Christmas and one item as soon as I got it knew it would not fit, customers service said give it as the gift and then submit for an exchange or refund, and I swapped it out for something else and all worked out great! Everyone was very helpful. Thank you all for a great first time experience ordering from Vampire Freaks!

Date of experience: January 13, 2026
Michigan
1 review
0 helpful votes
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Nice hoodie, very comfortable, nice design, but came with a hole in the stitching in the side. Sent an email about receiving a refund/replacement but never received a response.

Date of experience: January 2, 2026
Jet B. β€” VampireFreaks Rep
1 month ago

Heya thanks for your order, we dont' see any emails from you but we are happy to help you! Please email us at [email protected] or you can return /exchange your item at: https://vampirefreaks.com/pages/returns-exchanges

Missouri
1 review
0 helpful votes
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Ordered the plush cthulhu for my husband. Despite a little delay I still received my order within 2 weeks and am very happy with my purchase.

Date of experience: January 13, 2026
South Dakota
1 review
0 helpful votes
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I LOVE VampireFreaks!
January 20, 2026

I LOVE VampireFreaks! All of the items I ordered are beyond expectation in quality and look, I am a fan and will be shopping regularly;-)
I also want to mention the personal attention to variances in my order easily resolved and promptly!

Date of experience: January 10, 2026
Texas
1 review
0 helpful votes
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Bought a studded belt and "F You" beanie. The items received are high quality, look great, and feel great. Over the busy holiday season, quite a few days went by without any info about my order status, but after that, communication was great. The little free gifts and music festival announcements were nice, especially the artwork on them.

Date of experience: December 31, 2025
Missouri
1 review
0 helpful votes
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Product is high quality and exactly what was expected. Product was shipped quickly and received sooner than expected, even during the busy holiday season

Date of experience: January 9, 2026
Texas
1 review
0 helpful votes
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Ordering was super easy it shipped faster than anticipated. My daughter loved the gifts. The potholders were a good quality with great design.

Date of experience: January 8, 2026