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ValueMyStuff Reviews Summary
The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Takes too long to get a verifying e mail, then it is tricky to get back to your request.
Regarding the actual appraisal, I wonder if it was done by a human or an algorithm.
Than you for your feedback Raymond. We are working on improving access through the two step verification system.
In the meantime please leave the original page you access our website open, as it is on this page you will be automatically logged in upon clicking on verify in the email. Please ensure you are logged into your account prior to starting the submission process, as this too will facilitate the process.
Please contact us at [email protected] at any time should you require any further assistance.
The VMS Team
This service is a breeze to use and I felt the appraisal was accurate.
Thank you for your positive feedback Mary Ann. We work hard to keep our service as user friendly as possible and our specialists will always be honest in their appraisals.
The VMS Team
First time using the site valuation was quick and informative
Thank you for your custom and positive feedback Margaret.
The VMS Team
Grazie per aver dedicato del tempo per lasciare una recensione positiva. Puntiamo sempre a superare le aspettative dei nostri clienti.
Il team VMS
Easy directions, quick service and knowledgeable appraiser who gave me a detailed explanation of the value of my item
It was easy to apply, and the response was fast. I will use them again.
Thank you for your positive feedback Vince. We look forward to being of service to you again.
The VMS Team
Really easy experience. The appraisal I got back was clearly knowledgeable and thoughtful. Got i fo back in less than 48 hours. Amazing. I'm going to use this for all items I think could be valuable.
Thank you for the positive feedback Diane.
We very much look forward to being of service to you again. Please do take advantage of our bulk purchase discount offers. Valuation credits are more advantageously priced when purchased in bulk and remain on your account until such time as you are ready to use them.
The VMS Team
I was very happy working with ValueMyStuff company. They replied to my emails with questions very fast and they were very nice.
I am also very happy with the appraisal and information they gave me.
Thank you!
Thank you for your kind review Halina. We are delighted to have been of such satisfactory service and hope to have the pleasure of working with you again.
The VMS Team
Excellent very fast and detailed and I like they give certificate at the end
Thank you for your positive feedback George.
We very much look forward to being of service to you again.
The VMS Team
Difficult to correct wrong entry. California got added somehow and I wasn't able to remove it. I'm in Canada in the city of Gatineau. Nowhere near California.
If I went with my item to the Antique Road Show, the Appraiser would tell me a story about the item, sometimes an entire history. I checked on Chat GPT4 and I got what I wanted. From VMS I received a bunch of Paper, something what the watch already told and shows me, with an approximate amount the value of the watch. One Paper of the was something about the watch. The rest were only legal stuff and their policies.
I got what I needed the value and what I wanted and I am fine with that.
Thank you for your positive feedback.
You are of course correct, we are a valuation service. Our appraisals will include a description of the item, some interesting insight into each piece we appraise, we will also provide auction estimates and an insurance value.
On the Antiques Roadshow I believe the short segment we see on the show is only a small amount of the time the specialist spends with the owner and the item being presented.
We hope to have the pleasure of being of service to you again.
The VMS Team
I had some very good valuation reports in the past, but I also had some reports with very less /not useful information. Maybe this depends on which expert is doing the valuation? With this I mean for example:
"I see that this painting has been offered at...,... and... auctioneers where it sold for €... on... 2023. After so much recent exposure, its value will not be any higher than the value of the last sale."
Or another example: "each shows heavy craquelure, which suggests that the paint is in a fragile and possibly unstable condition."
As I am the recent buyer myself, and not interested in selling again this info is not useful for me.
It seems as the focus is only on selling and making profit. As a collector, I am not looking for this info where it was sold, or for which price, or a report with 2 sentences about condition. It seems, as a 'connaisseur' I gave much, much more information to them, then they give to me, for which I am paying. The only remaining purpose then is 'putting a value for insurance reasons'.
User friendly very professional fast reliable knowledgeable
Excellent experience. Fair appraisal. Recommend highly
Seamless, delivered on time, and answered my question properly in terms of value range!
Thank you for your positive feedback Greg. We aim always to exceed our client's expectations.
The VMS Team
Disappointed that my object could not be identified despite having makers marks. I was given a credit to use if I decide to have another object appraised, but not a refund.
Very quick response, very happy with the appraised value and history of the Artist. Thank you.
Thank you for your positive feedback Dale. It is our pleasure to be of service to you.
The VMS Team
Appraisal produced nothing I could use. Value was inaccurate even compared to provided comparables. Didn't use decent photo in report despite being provided with plenty.
Thank you for your feedback Jessica, we are sorry you were disappointed with our service.
As per our email correspondence the issue with the images you provided was that these were too large. Our system can accommodate large images, however yours were the exception. We are pleased to note we were able to use one image.
Unfortunately your item was simply not worth as much as you were hoping. This is regrettable, but we will always be honest, even if it means risking a negative review.
We of course remain at your service.
The VMS Team
I provided a detailed description of the item that I wanted to be valued, including its provenance and backstory regarding how it was discovered and eventually signed by the sports legend to whom it is associated. The item is truly one-of-a-kind and is related to a unique and amazing major championship title having been won by a female in a male dominated sport. I would guess that the appraisal value is low by at least 2 orders of magnitude.
I find it comical that this feedback/review questionnaire include a "Did you contact ValueMyStuff for any customer service issues?" button because there's no way to contact ValueMyStuff.
I retrospect the ValueMyStuff website has the feel of a scam site.
Thank you for your feedback John.
As per our email correspondence, your item is simply not worth as much as you were hoping. Our specialist has many years experience, his opinion can be relied upon. The item you presented, while unique, is not something that most collectors in the field have yet come to see as desirable.
We regret this meant you felt you had to write a negative review, however we must and will always be honest - our clients rely on our integrity.
The VMS Team
From the business
Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.
For US clients, you may call our New York line: +1 (917) 525 2444
To find out more, or discuss your needs with a member of our team you can email us at: [email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the positive review Anja. Our specialists all have many years experience and are passionate about sharing their insight and knowledge.
The VMS Team