On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ValueMyStuff Reviews Summary
The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I appreciate the professional, prompt service. I appreciate your unbiased appraisals, knowing that you are not buying or selling. Your appraisals are very thorough with very nice background history. I appreciate the I don't have to wait for a long time to receive your appraisal but that it is done within a few days.
The turnaround time was exceptional and the background information that came with the appraisal was very helpful.
Thank you for your positive feedback Jean. We are so pleased to have been of such satisfactory service.
The VMS Team
Been using this site for over a decade now for when I find something I cannot quite figure out on my own. I would say my experience was that 1 out of every 5 appraisals has been pretty weak, and something I already knew from my own previous research, where it was obvious the appraiser just looked online and basically copy/pasted, or values were way off... But most of the time I get what I came for! I was lucky enough to buy a ton of of appraisals in bulk a long while back when they offered a 30% off sale, and appraisals were like half the price they are now!
I have used value my stuff before and always happy to use again. Expert appraisers
Thank you for your positive feedback and repeat custom Nora.
The VMS Team
Jag värderade två saker, den ena var en bra och i mitt sätt att se det korrekt bedömning.
Den andra var på tok fel, men den är på väg att göras till en ny värdering.
Very confusing, not easily understood, hope to hope that what I spent my money on was worth it. Better now
Thank you for your positive feedback Misha. We are pleased to be of service to you.
The VMS Team
Very confusing, not easily understood, hope to hope that what I spent my money on was worth it.
Expensive gone up in price quite a bit. Very knowledgeable and helpful.
Thank you for your feedback Linda.
We have had to increase our prices since first starting over 10 years ago. However we have recently reduced them in response to the cost of living prices, in line with our core value, 'Expertise for Everyone, Everywhere'.
We pledge also to always to offer bulk discounts and frequently offer promotional codes.
Thank you for continuing to use our service.
The VMS Team
Thank you for your positive feedback Sue.
We strive for excellence at all times.
The VMS Team
Our painting was in a gallery listed at $90k. Think that was based on provenance ( which I mentioned but hadn't provided). Seems like a hasty appraisal without further questions being asked…
Thank you for your review.
We respectfully bring to your attention we received just one image of the painting and while provenance was mentioned, no details thereof were provided. Indeed, the specialist mentioned in his appraisal that he had only received one image of the work, making it difficult to make a comprehensive appraisal.
During the submission process we request multiple images and as much detail as possible. As neither was provided, we assumed these were not available, so proceeded with the appraisal with the limited information provided.
If you would like to resubmit the item, this time providing multiple images of the front, back, brushwork, any signature, along with details of the provenance, we will be pleased to offer a complimentary revaluation.
Please contact us at [email protected] should you wish to proceed.
The VMS Team
I thought you would have made an effort evaluating this item. Not just looking on the web after previous sales.
Thank you for your feedback. We have contacted you privately.
To clarify if we may. Our service is to provide current market values. Our specialists will use their extensive experience and knowledge of current market forces, as well as research on similar items sold recently at auction.
Your item was appraised by a specialist with many years experience, many of those at Sotheby's. He provided recent, comparisons, that went unsold, as part of his appraisal.
We are uncertain what else we could have provided. Please do contact us at [email protected] if we may be of any further assistance.
The VMS Team
Väldigt informativt, det visste jag inte förut, synd bara att den inte var mer värd!
Tack för ditt positiva omdöme.
Våra specialister brinner för sina ämnen och tycker om att dela sin insikt och kunskap med våra uppskattade kunder som du själv.
Vi hoppas få nöjet att stå till tjänst för dig igen.
VMS-teamet
Very pleased so far... all of my items are for insurance purposes. I want to know what it will cost me to find the exact same item if lost! Which is very expensive... i just wish they could find me a buyer who will pay what they say its worth?
Thank you for your positive feedback Michael.
Many of our clients use our service for insurance purposes. We are delighted to be of service to you.
The VMS Team
Very easy web-site perfect so far...
Excellent service, on time delivery and quality report.
Thank you for your positive feedback David. We take great pride in the excellence of our service.
The VMS Team
Fairly easy been customer before and did an excellent job
Thank you for your kind feedback and repeat custom John.
We strive for excellence at all times.
The VMS Team
Problem with downloading for past 2 days
Took a little longer than promised, otherwise a good service.
Thank you for your positive feedback Anton. Some items can take longer to appraise than others. We would always rather be thorough than too hasty.
We hope the slight delay did not cause you any inconvenience.
The VMS Team
I appreciated context of market conditions and overall desirability.
Thank you for your positive feedback Peter. Our specialists are passionate about their area of expertise and sharing their knowledge with our clients.
The VMS Team
Looking forward to discovering more. Very interesting and informative.
Pleasant experience and beyond my expectations! More info than I knew about my item and that came as a blessing!
Thank you for your positive feedback Ronald. We aim always to provide a pleasant experience for our clients and pledge always to exceed expectations.
The VMS Team
Thank you for your positive feedback Neil. We take great pride in our professionalism.
The VMS Team
From the business
Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.
For US clients, you may call our New York line: +1 (917) 525 2444
To find out more, or discuss your needs with a member of our team you can email us at: [email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Antiques Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback Harold. As part of our service, we promise to always provide unbiased, honest opinions, which we know our clients appreciate, even if the news is not always that which they were hoping to hear.
The VMS Team