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ValueMyStuff Reviews Summary
The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.
This summary is generated by AI, based on text from customer reviews
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Timely and thorough evaluation on my appraisal. I highly recommend!
It was an interesting find, even though it put me no closer to knowing what connection to my family the picture has
Thank you for your positive feedback Cassandra. We hope you are able to find out more about your picture based on the information we were able to provide in our appraisal.
The VMS Team
The information I've provided has been reiterated, and having a report written with the money I paid is disappointing. I'm aware that this product is not listed. If it's not listed, I do not accept the conditions under which a price was set for this product. I'm looking for a more satisfactory response.
Please also provide me with the prices of similar coins that were sold during the same emperor's era. If there are no coins from this emperor's period, I would like to know how this fee was determined. I'm awaiting your response to this question.
Thank you for leaving your feedback Ilker.
As per our appraisal, as well as the private email correspondence, during the appraisal process our specialist searched for similar coins sold, but was unable to find any. We confirmed this in response to your email. I am afraid posting the question in a negative review will not change the fact there are no sales results for similar coins sold recently at auction.
Instead, our specialist has used his many years experience to determine the value he believes the coin will sell for at public auction. With no comparible sales results available, our specialists rely on their considerable expertise and knowledge of the market to make their appraisals. All of our specialists have many years experience, on which our clients rely to appraise their items.
While we appreciate your frustration, leaving a negative review will not change the fact there are no sales results available for your coin. It is of course up to you whether or not you accept our expertise in this matter.
The VMS Team
Valuemystuff is very efficient. I have used two times, and both times, received appraisal information in a timely manner. I will be happy to use again, as I am cleaning out more closets, etc.
Thank you for your kind feedback Kathleen. We look forward to having the pleasure of being of service to you again.
The VMS Team
I had an antique hutch that has been in my family for generations. I did a lot of online research about appraisal options and decided to give ValueMyStuff a try based on their website and customer reviews. I didn't want to get a "free" appraisal because I felt I might not be able to trust it. Conversely, I did not want a high end expensive appraisal because I didn't think the value of the piece would merit paying $100 or more for an appraisal.
I was not disappointed. The process was easy and my appraisal came within 48 hours as promised. Appraisal was easy to read and understand and even gave me some details that I did not already know about the piece, and included a downloadable certificate, which I can now share if I want to sell, donate, or insure it.
I even emailed them with a follow up question and received a prompt, courteous, personal, detailed and helpful response. Definitely above and beyond what I would have expected for $28.
I have some other pieces that I'm curious about. I will definitely use VMS again, and have already recommended them to others.
Thank you for taking the time to leave your very positive and kind feedback Betsy, we really appreciate you going to so much trouble.
We too are delighted you found us and hope to have the pleasure of being of service to you again.
The VMS Team
Een taxatie van het door mij ingediende object bleek niet eenvoudig te zijn binnen de tijdsgrens van 48u, maar na contact met de adminstratieve dienst van ValueMyStuff werd ik toch verder geholpen.
Bedankt voor uw geduld en begrip. Bij sommige items kan het inderdaad langer duren om te beoordelen.
Wij bieden 7 dagen per week klantenservice en zullen altijd ons best doen voor onze klanten.
Bedankt voor uw vriendelijke woorden, wij hopen u nogmaals van dienst te mogen zijn.
Ruth en het VMS-team
Quick and easy submission process at a more reasonable cost - well written precise, appraisal - able to make comparative judgments once I had the necessary information - more than pleased
Thank you for your positive review. We have recently reduced our costs to ensure our service is as accessible as possible. We take great pride in providing expertise for everyone, everywhere.
The VMS Team
Thank you for the positive review Sara. We are delighted to have been of service to you.
The VMS Team
Was unsure about my item. Was really pleased to have an expert opinion. Will be using again
Thank you for your positive review Jacqueline. We look forward to being of service to you again.
The VMS Team
I found the site hard to navigate when I returned to it. Customer service was very helpful.
Thank you for your review Janette.
Each item, set or pair should be submitted under one valuation credit each.
Valuation credits can be purchased via our website, we accept a number of different payment methods.
Valuation credits purchased in bulk are more favourably priced individually and remain on your account until you are ready to use them.
Please contact us at [email protected] should we be able to be of any further service. We are available 7 days a week.
The VMS Team
I found the whole experience really easy I had two valuation done. I've since downloaded the app where you can see your valuation and since bought credit for another three items I want valued.
Thank you for your positive review Jane. You are also able to view and download your completed reports by logging into your account through our website.
Thank you also for the recommendation. As a small business we very much appreciate it.
The VMS Team
Quick and easy to use, fast response, it's very good to get an idea of the value of your pieces.
Needed to know the value of an item quickly so we could sell it knowing it was priced at the right value and not undersold.
Thank you for your positive review Ian. We are delighted to have been of service.
The VMS Team
Timely response. Great service. Will use again in the future.
Thank you for your positive feedback Janet. We look forward to being of service to you again soon.
The VMS Team
We ordered four appraisals of gent watches, for insurance purposes. Our insurance company did not accept their certificates as valid appraisals. I requested a refund for the four appraisals we purchased from them on October 4,2023, since we were not able to use them for the purpose intended.
They were dismissive of our request and did not offer to give us any reparation for our hardship of trusting this service to provide legit appraisals just to find out the certificates received were phony, we were scammed out of $112.
They advertise in the homepage that appraisals can be used for Insurance purposes and also claim in one of their website pages that most insurance companies accept their appraisals. We find the information provided by valuemystuff.com and their certificates to be confusing and contradicting.
To make things worse they threatened to attack our reviews of this experience in their emails! This company has no regard for the customer and should not be trusted for serious matters!
Thank you for your feedback.
As per our email correspondence, many of our clients use our reports for insurance purposes and many insurance companies accept them. As our reports are not signed, we make it very clear in our Terms of Use the reports may not be suitable for insurance or legal purposes. We rely on our clients to check with their insurers prior to proceeding, rather than blame us for their insurers policies.
We also offer a 7 day a week client service which you could have contacted to ask.
Rather than scamming you, we provided the service as per the clearly stated Terms of Use on our website. Your insurance company not accepting our reports is not our responsibility, nor reason for a refund.
Our certificates are not phony. We are the longest standing online valuation service and have provided well over a million appraisals worldwide to many satisfied and long standing customers.
We respectfully suggest we did not threaten to 'attack' your reviews. Rather when we correctly declined your request for a refund, you responded with the assurance you would leave us a negative review. We thanked you for bringing this to our attention and informed you, as a courtesy, we would respond appropriately.
As per our email, we remain sorry for the frustration caused and will certainly review any contradictory information on our site. Thank you for your feedback.
The VMS Team
Grazie per la tua recensione positiva.
Speriamo di avere nuovamente il piacere di fornirvi un servizio così soddisfacente.
Il team VMS
I used this service to evaluate a family heirloom before I gave it as a wedding gift to the younger generation. It was nice to have the appraisal to print off and include with the item. It was great that I could do it from home, and I did not have to seek out a professional and travel etc. I highly recommend the service.
Excellent service as stated on the tin. Received valuation within 48 hours.
Thank you for your positive feedback Peter.
We endeavour always to do 'what it says on the tin' and more.
The VMS Team
Straightforward and prompt response to my submission. I see no issues with details in the Appraisal Certificate.
The review came in earlier expected so that was a positive suprise. The report is very standard. I asked to value a LV trunk I have. I hoped to get a bit more a details expertise since I believe our trunk is custom made. The value of the trunk seems to be only based on previous results on auctions and not really taking in account the (possible) value of the trunk. To be honest, that pre-study we did already ourselves. So we will redo the valuation exercise with an expert in LV trunks
Value my stuff is my go-to website for my appraisals. Very satisfied with their experts, and their opinions.
Thank you for your positive review Gloria. We endeavour always to give satisfaction.
The VMS Team
From the business
Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.
For US clients, you may call our New York line: +1 (917) 525 2444
To find out more, or discuss your needs with a member of our team you can email us at: [email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the positive feedback Morgan and for the recommendation. As a small business we rely on word of mouth and good reviews for sustainability.
The VMS Team