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ValoreBooks Reviews Summary
ValoreBooks has a rating of 3.1 stars from 1,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValoreBooks most frequently mention great prices, good condition and college student. ValoreBooks ranks 5th among Textbook Rentals sites.
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Because of the storm in late August/Sept I was unable to receive my book in time for class however they did let me know the date of arrival. It may have been the courier companies fault. I bought an additional one at the school store and when I received my book from Valore's contracted store I returned my school purchased book for full price.
This site is terrible, customer service is a joke that just dance around the issue. They dont care about you or your problem. Seller has 48 hours to accept order then 24 hours to ship it. I contacted the seller at 120 hours to cancel my order since my class started a week ago and thats how behind i was. Seller reads my message ignores that i want it canceled and creates a shipping label at 144 hours. At this point Valor books says the order is shipped (even though it isnt! Tracking number shows that only a label was created which can be done online) my book is still sitting at the sellers location and i am now screwed out of my money and probably the book(not that i need it anymore) because i called them all exactly what they are scumbags. Its not that hard to look at the evidence and agree with me but they refused to do that.so in short this site is terrible and i wouldn't in a million years recommend it to anyone.
I rented a book for 1 semester and my son needed it for the next, I was told by the seller that it wouldnt be a problem and to contact Valore. Valore told me to send the book back but did not provide the shipping label. I contacted them on a Thursday and by Friday they had taken the cost of the book out of my account and would not refund it to me. They then told me to sell the book back to the company, I tried to only for them to tell me the book isnt worth anything at this point. So within 4 days the book went from being worth $140.00 to $0.00.
Our apologies for the trouble with your order. We value your feedback and will take your experience as more motivation for improvement. ValoreBooks continues to develop our services to provide our customers with even more options to receive the products they need to have a successful learning experience.
I tried renting a book from their site and it kept telling me my card couldn't be processed. The companu charged my card 6 times! I tried calling the number listed and every time get "congratulations you've won..." It's a total scam site & should be taken down ASAP
We apologize to hear that your seller could not confirm your order and for any confusion with your account! ValoreBooks only issues permanent transactions when the seller confirms shipment of an order. Because your order never shipped, the pending authorization on your card was removed, not reversed. The charge should have disappeared from your statement. A representative will contact you shortly to explain and help you find a seller who can ship this item to you. Again, our apologies!
I rented two Campbell essential biology books from this thief, only for them to ship ONE of the books. I contacted this con-man through the "contact the seller" button 6 times with no response. I called directly to the main office only to receive help from a man that had absolutely no social skills what-so-ever. This man was stupid beyond belief and could not help me at all. It took 5 weeks to receive an e-mail from some associate in their "help" department, only to see a copy and paste response from her e-mail sent to the seller claiming they "thought" they sent both books, but only sent one. Now I am stuck paying for TWO books at full price over this disgustingly scamming seller that this website is harboring. This was my one and only time ever doing business with this website, never again. BE WARNED!
Our apologies for the trouble with your order. We value your feedback and will take your experience as more motivation for improvement. ValoreBooks continues to develop our services to provide our customers with even more options to receive the products they need to have a successful learning experience.
I ordered an anatomy book. I was sent an e-mail saying it was shipped. I waited the suggested 15 days to check on it. I was then told it was out of stock. I went weeks without a book and ended up ordering it from a reputable company.
I'm sorry to hear that your books could not be delivered to you. ValoreBooks regrets that we could not help fulfill your order at this time. Please know that we value your business and hope you don’t take your experience with one seller as a reflection of the ValoreBooks Marketplace as a whole. We will continue to do our best to make sure that our sellers' inventories are as up-to-date as possible on our site.
We strongly encourage you to leave feedback for your seller. This will help our site keep an accurate tally of the seller’s performance, on top of that, it allows other consumers to read about your experience with the direct seller.
To leave feedback, please:
1. Go to: http://www.valorebooks.com/YourAccount.do
2. Enter your order number and e-mail address or last name.
3. Click the ‘Leave Feedback’ button on the appropriate item in your order.
4. You’ll receive an e-mail that will enable you to leave feedback.
Again, we sincerely apologize for the inconvenience this has caused you.
It has been some time but I sold some books to them worth almost 500 dollars and they claimed they never received them and I go the run around for weeks before I got something. 100 dollars for my troubles. I really needed that money and that set me back. I am still upset about it.
Our apologies for any trouble with your recent order. Please know that we value your business and will do our best to make sure your next experience is much smoother!
Awful customer service. Talked to the rudest woman yesterday who would not help me at all. Refuses to help with a seller issue with a book that was never received and gave a bogus tracking number. Sellers don't respond. RUN! Better sites out there. Won't hesitate to spend a couple dollars more next time with a better website bookseller. Can't wait to post my experience with them on my blog at OSU.
Our apologies for the trouble with your order. We value your feedback and will take your experience as more motivation for improvement. ValoreBooks continues to develop our services to provide our customers with even more options to receive the products they need to have a successful learning experience.
No stars. Had a picture of one book and sent me another book and said it is a alternative book. To the one i need after sending the book back they do not want to pay for it to be sent back. All they will say is sorry and they will not do anything else. Avoid this site!
We apologize that you did not receive the item you'd intended. I do see that this order was placed for a softcover international edition. The covers of these books may look different from the standard US editions, however the content within is the same. A representative will contact you shortly to confirm if this is the book you need. Again, we sincerely apologize for the inconvenience this has caused you. We will do our best to reach a resolution for you.
A fraudulent purchase was made on our bank card and I can get no help from Valore Books. All I get is a run around - 3 times I've called and 3 times been told a different story. I am past frustrated. That someone could use our card and charge $476.10 on it and Valore Books not assist us is the worst kind of customer service. I am beyond frustrated. I had never even heard of this company until it showed up on our bank statement. Obviously they do not care about fraud.
Hello Catherine! I'm sorry to hear your card information was used to place an order with us. Our Order Verifcation department can certainly work with you and your bank to have the funds reversed to your account. A representative will contact you shortly to make sure this is all settled for you. Again, our apologies for the inconvenience!
I orders some books in August and I was to send them back in December. I didn't receive the postage in order to send them back. I called in January and still haven't received it
The customer service is atrocious. The exact description of my rental was "Fundamentals of Investing Plus NEW MyFinanceLab with Pearson eText --- Access Card Package (12th Edition)," yet no MyFinanceLab was included. The agent argued with me that it was not required to include it and refused to contact the seller. They don't list a phone number or any other way to contact them. It is like they are intending to mislead their customers, but they do not realize they will never get any continued business from all their angry customers.
Our apologies for the inconvenience! Industry standard maintains that any used/rented items are not guaranteed to come with supplemental materials. This is due to the fact that many access codes are only valid for a one-time use. Although the title of the book may state that the supplemental material is included, due to copyright laws we as a company cannot legally change the title to say that the supplemental materials are not included. We ask our customers to carefully read the seller's notes to confirm if access codes will accompany their rentals.
The notes under your listed stated:
Notes: Supplemental materials ( access codes, DVDs, etc.) are not guaranteed with this book.
If these codes are a necessity, we suggest contacting that seller directly by clicking the "Contact Seller" button underneath the seller's notes.
Of course, if a new item is purchased, and the access code is listed with the title, it should accompany the book upon delivery. For more information on our access code policy, please visit this link: http://help.valorebooks.com/support/solutions/articles/5000588125-what-materials-does-my-rental-come-with-
I ordered a book for my Spanish class on January 19th. I got an e-mail saying it shipped on the 19th as well. It is February 3rd and I have yet to receive the book. I never received a tracking number but when I logged into my account, there is a link for tracking which takes me to the ups tracking site and tells me that the number isn't found. I messaged the seller on Monday 2/1 and received no response. I contacted customer support for Valore 2/2 and stated I wanted a refund because it has been over 2 weeks, I'm failing a class because I'm unable to do my work and that I could ordered the book elsewhere and have it overnighted. The woman I talked to told me she messaged the seller and to wait to for a response. It is now 2/3 and still no response. I again contacted Valore and told them at this point I want a refund because I don't have the time to continue waiting on a book that may or may not come. Again, they avoided my request for a refund and randomly pulled a tracking number out of nowhere saying the book will be here on 2/5. I will never buy from this website again. I find them extremely unprofessional and unhelpful. I've spent $150 for a book that I don't have and am falling behind in a class I need to graduate because they are too incompetent to do their simple job of mailing out a book.
We value your feedback and will take your experience as more motivation for improvement. ValoreBooks continues to improve our services to provide our customers with even more options to receive the products they need to have a successful learning experience. Please know that we value your business and will do our best to make sure your next experience is much smoother!
I ordered a textbook for my Maths class for over three weeks I am yet to get this book I made my first call to the call center and was told my wait time was still within the 14days per their policy.
So at about the 10th day after confirmation of the order which was like the 14th day after i made the purchase i requested a call again and was told by a disinterested agent that oh well its a third party book and they do not have control over third party sellers that put books on their portal to sell that i needed to contact the seller.
I was like OMG what kind of scam is this as this is my first time on their portal and payment was made on their portal anyway since i was given the analogy that they were like amazon i went ahead and contacted the seller via Valore books "contact seller page" the seller did not respond to my first request after 48hrs i sent another he responded with the " oh well book got missing and we will send another" i responded back saying i want my money back this is going to the 16th day i callled Valore again and a lady took all my details and said she i was gonna get a response if i dont i should call back in 24hrs the seller did not respond back i called again asking for the contact number, address or website of this seller and was told they do cant give it to me by a
Hello Jade M! Our apologies for the trouble with your order. We value your feedback and will take your experience as more motivation for improvement. ValoreBooks continues to improve our services to provide our customers with even more options to receive the products they need to have a successful learning experience. Please know that we value your business and will do our best to make sure your next experience is much smoother!
We ordered on the 14th with expedite delivery, it's the 26th and the book still isn't here. I expect a full refund. Order# *******
I ordered the book on a sunday and got the book the NEXT DAY, the receipt said I would get it 4 to 5 days. IT WAS SO CHEAP AND QUICK. Definitely recommend
I placed an order of the textbook on this site for my psychology class like 2 weeks ago. I am still waiting for the book, but I am pretty sure it is never going to get to my apt. Also, I did not receive any payment confirmation or receipt after I finished the payment. What a terrible purchasing experience. P. S: again, I did not receive any receipt so I have no idea of what my order ID is
We apologize for any inconvenience the wait for your order has caused you. When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm and ship the order. As a marketplace connecting buyers and sellers from across the country, ValoreBooks does not directly maintain or ship books sold on our site; our sellers ship orders directly and adhere to the industry standard transit times listed below:
Standard mail: 4-14 business days. In rare instances, standard mail can take up to 21 business days to arrive; $3.95
Priority mail: 3-5 business days. In rare instances, priority mail can take up to 7 business days to arrive; $6.95
Second-Day: 2 business days. In rare instances, second-day mail can take up to 4 business days to arrive; $11.95
If you ever have any questions or concerns, send us an email at [email protected]. Our reps are available to assist!
I ordered my book on the 11th of this month they said the book has been shipped but my tracking number cant be found. I messeged the seller and still no response WHERE IS MY BOOK?!
Hello! Valorebooks would like to apologize for the confusion. Some of our sellers choose to ship items via Mail Innovations, a partnership between UPS and USPS. Essentially, UPS will ship the book between large cities or across state. The package is then delivered to USPS for local delivery. In the future, if your tracking number starts with 92- or 91- and does not appear on USPS directly, you can track the package here: https://www.ups-mi.net/packageID/default.aspx. According to the tracking information, your book delivered to you on Friday! Let us know if there was any trouble. We'd be glad to help!
After accidentally ordering a book I didn't need, I promptly contacted customer service (within 15 minutes of placing my order) to which they told me I couldn't cancel the purchase for a refund, but rather I'd have to wait for it to be delivered then pay for shipping back to them on the item. I received nothing but rude and patronizing answers upon contacting them about this. Order from literally ANYwhere else.
Our apologies for the inconvenience Abi M! When an order is placed on our site, it is immediately sent to the seller's warehouse for fulfillment. For this reason, cancellation requests must go directly to the seller so that they can pull the item from their shipment queue. If the request doesn't make it in time, we encourage our customers to let the seller know that they'll be returning the item for a full refund. Some sellers will provide a resolution so that you will not have to pay for the return shipping cost. If you would like further details, please do not hesitate to contact us! We'll be happy to explain further. Again, our apologies for the inconvenience!
From the business
At ValoreBooks, we understand how expensive college can be. That's why we give students the option to buy or rent cheap textbooks from over 18,000 verified sellers and rental providers who compete to provide the absolute lowest prices. The average student saves about $500 per year when buying or renting all of their required books from our marketplace. ValoreBooks also lets you sell text books directly to us at the highest buy back prices online. ValoreBooks is and always will be dedicated to making your college experience better.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am reaching out to you from ValoreBooks regarding your recent review. We would certainly like to assist you with this matter. To do so, we will need a bit more information. Please provide your order number so that we can investigate for you! You may also submit a ticket by visiting our support page on the main website, or by sending a quick email to [email protected].
We look forward to hearing from you soon.
ValoreBooks Customer Service