VacasaReviews 1,257

I booked 4 nights at Silver Moon, an ocean view beach house at the Oregon coast from July 22,2022 to July 26,2022 for $1,595.97. On 05/08/2022 I was charged $797.99 and on 06/22/2022 I was charged $797.98. On 6/25/2022, I received the following message from Vacasa:
"My name is Marcelo, with Vacasa, and I need to inform you of an important change to your reservation: The vacation home you booked for your upcoming trip, Silver Moon, will not be available due to an overbooking created without notification."
Marcelo offered to book us in a non-ocean view house. I declined.
On 6/25/22 I responded "I am extremely disappointed in Vacasa. If it is true that Vacasa's priority is to take care of us and our vacation, as you state below, please find us an ocean view home that will accept 4 guests and one dog (less than 10 pounds) ASAP.
Thank you.
Hala
I then sent numerous follow up emails to Marcelo and Vacasa which went unanswered. I marked the emails URGENT but Vacasa continued to ignore my emails. We were disgusted with Vacasa and made other arrangements for our vacation.
After hearing nothing from Marcelo and Vacasa despite numerous emails, on 7/12/22, a full 17 days after his last email and my multiple emails begging for a response, Marcelo said was able undo the cancellation of our vacation. We will never use Vacasa again. I cancelled the Silver Moon trip with Vacasa as well as a trip in August at Seadrifter Oceanfront Beach House in Newport, Oregon.
I want a refund of $1,595.97 that I paid for Silver Moon and a refund of the $238 cancellation fee Vacasa charged me for the August tri. It is the least Vacasa can do to correct their terrible mishandling of our vacation.

I would not recommend this company. They do not return calls, follow up, or follow through with anything they say. Look somewhere else for a vacation rental.

First things first. Apon arrival the place wasnt even clean... floors were a mess, food still all over. Mirrors still covered in toothpaste and other crap. Hair on the counter tops in the bathroom. There was pee stains around the toilets. The rugs on the foors were covered in dirt and were nasty. The manager actually took all the rugs because they were so gross. On the flip side... im giving a 2 star because of the quick responce to resolve all the issues apon arrival. The manager got a huge crew out here to re clean, and then told me the maid services asked if it just wasnt to my cleanliness and was just afussy client... i took multiple pictures and sent them to the manager and was like this is ridiculous. She did pay for my family and i to go out to dinner while they cleaned what should have been done in the first place. Literally said no dogs on the booking... the place reeked like dog and there was dog beds in the closet. It smells like mold and is musky also... 100% will not book with vacasa again due to these reasons. But they do take care of issues quick.

My wife and I stayed at a condo in Angel Fire, NM for our 29th anniversary. Upon entering the place it seemed clean and comfortable, but there were some things that happened that didn't quite make our stay any better. Some items and areas were dirty, the bed was very hard and the refrigerator ruined most of our food for the 5 day stay... needless to say had to eat out every day all meals. Construction on the outside of the entrance began the day before we left, and continued the morning we left. Overall the stay was relaxing, plus the Vacasa management did try to make things right by giving us some money back. The memories we made were the most important thing that we try not to get ruined by the uncomfortable stay.

We stayed at Reflections at Bay Point 405 PCB Florida. The condo itself was beautiful, and relaxing, as we have stayed here before and was completely happy, but this time the condo, that we had to wait to be cleaned was dirty. The tables that had two tiers, were only dusted on the top, the bottoms shelves had an inch or more of dust. Your feet were filthy after walking across the floors. The base board behind the toilet had so much dust, dirt and hair stuck to it and it was disgustingand the rest of the base boards were dirty throughout the condo. The front room curtains were falling down from the rod at the top.The worst part was we were getting ready to go on a two hour Pirate Cruise and our door wouldn't lock. There is no one on site to help, and it took forever to get a hold of someone to tell them. The response was I'll get a ticket ready for it to be fixed, in the mean time we had to leave the door unlocked. On the way back we stopped and got new batteries to put in the key pad, and thankfully that worked, but not our responsibility. We were there another three days and no one ever showed up to fix it. That could have been three days the door could have been unlocked when we were gone. Over all a beautiful place, but I feel the owners of the condos are being done an injustice thinking things are being done correctly, and things are being taken care of when in all actuality they are not. I know things can be done better, because our last stay it was immaculate. Do better Vacasa!

We have been ROUND AND ROUND with Vacasa after a horrible stay (literally from check-in)! Black mold, missing door lock (main/front door), moldy shower curtains, 4 days of soaking up a leaking sliding glass door from storms and paying for Tide Pods so we still have towels to use, NO playground/indoor rec center/working grill like advertised, NO parking pass promised, NO response from property manager, some strange man entering the unit while our TEEN daughter and we were unaware of them coming and having to quickly divert due to her changing clothes, and more! It's like pulling TEETH to get a reply from them! Almost $3k and the unit wasn't worth $500! DISGUSTING! Also, the sinks were very slow to drain.

This past June we stayed a week in beautiful Hilton Head. Loved the area, the house and pool was very nice that we rented through Vacasa. We had a problem with the stove, it did not work. Reported to Vacasa multiple times, we were told that a repair person would be at the house the next day. No repairman came, called Vacasa again. We stayed a week without the oven working. We had bought items at the grocery store that we couldn't prepare. No response from Vacasa, they just wanted me to leave a good review. Unbelievable. Just found my next trip using VRBO.

While Vacasa can not be personally responsible for each property when we contacted them with issues of room cleanness we had a "reclean" that lasted less than 5 minutes and still had as many issues as we did before 'reclean". We offered Vacasa a resolution to our issue which was to refund us our money for this property and assist us in finding a suitable property in the area that we could rent. That was no an acceptable resolution for Vacasa but us staying in a dirty room sure was for them because there was no further attempts for them to correct this issue.

Absolute worst vacation ever. After traveling for hours, and looking to check in a midnight, the front desk was empty. The directions sent via email were incorrect, and nobody picked up the phone - after calling three different lines, including the so-called "emergency" phone number. With kids in tow, we had to pay for two hotel rooms before actually getting into our rental the following day. "Sorry; there's nothing we can do" was the explanation that I got after incurring two nights at a hotel AND paying for a night at the rental which we couldn't even get into! Never again; I wouldn't recommend EVER using this firm again.

The layout of this house is extremely beautiful and spacious but this particular home is NOT well maintained and the home is smelly and dirty. 1st to arrive at approximately 5 pm to a front yard full of trash, see photos.
14 bedrooms and many of the TVs were not working, no connection. The blue suede couch broken at the frame and several ripped pillows. Many of the closet doors were broken only for one falling on my niece. The dishwasher was filled with smelly moldy mildew water. The entire oven door was missing. The towel bar was missing when shower door extremely loose. The pool screen was ripped, someone tried fixing with tape. Broken chair tossed outside pool cage. With neither pool caging working causing no entry or exit doors stuck and broken. There were 16 vertical blinds missing once closed for the night. The theater projector never worked during the 4/5 day stay. Not all of the games worked in the game room. The light switch was broken in the game room. The Star Wars room window was missing a screen. The Ceiling fan making loud ticking noise so wasn't able to use. Showers were draining slowly. Hot tub did not get HOT. There were holes in the wall and missing door knob at the theater room. There were 4 game stations with only one unit working but also a safely hazard with sharp pieces sticking out from the wall where the shelves should have been for the game units. The carpet was extremely dirty especially on the stairs and was smelly. The dryer hose was not connected properly causing lint to go everywhere in the 2nd floor laundry room. The Refrigerator had a large piece missing and was not getting cold. Someone from VACASA stopped by twice to address the issues with a Supervisor sitting in the car never to come inside leaving the person on their own knowing these issues were too much for them to fix. Both employees stated/promised a refund because the house was unsatisfactory and shouldn't been rented out in such condition. Both were extremely apologetic and SAD for us.

Worst rental experience ever! Upon arriving at Hold Yer Horse in Sevierville, TN at 4:00pm in July 10th, we were welcomed by disgusting floors and surfaces, dead bugs, and a broken bed—oh, and a pill under the edge of the dresser. I reached out right away and was told someone local would contact me with a plan. After an hour, someone local called and said the cleaning lady said that cabin wasn't on her list to clean today. I don't believe that to be true because the trash was emptied and the clean towels were folded on the edge of the tub. She just chose to ignore the other filth! Anyway, the local lady said that we would be a "forced move" and someone would be in touch right away. Never happened! Over 3 hours later, I had to reach back out because we needed a place to stay and our refrigerated and frozen groceries that we had just bought at 3:00 were thawing. Finally, someone from relocation department called and offered to move us to a cabin without amenities that we wanted. She said it was all that was available which I'm sure is true because it's very crowded here. I asked for a full refund at that point so we could find a hotel on our own. At 9:00 we finally found a place with availability but it has greatly changed the nature of our vacation as we were planning on having a cabin with two bathrooms and a pool table. We had to give away the $100 worth of frozen and refrigerated groceries that we just bought because now we had no place to store them after finally finding a hotel room. And now we have to eat out more than planned because we had to get rid of the groceries we just bought! Never again! I will be sure to let others know what a terrible experience this was. I have 22 pictures I'm ready to share.

We rented a home from Vacasa through Home and Villas by Marriott - shame on Marriott for not better researching their partners. We arrived to discover a filthy, disgusting place that was uninhabitable. The house didn't resemble the pictures on their website; it was clearly misrepresented. We couldn't stay there and had to book a hotel last minute. To add insult to injury, Vacas refused to fully refund our money. AVOID VACASA.

I bought travel insurance through the company they bought out and they do not accept it. I tried to cancel my reservation and they said they were keeping my entire deposit and this is nearly 70 days away from the trip. This is one pitiful company with the worst customer service. Try calling them you will be on hold forever!

I booked with Vrbo, I got am email Vacasa that my booking is confirmed, one hour before check in after traveling 3 hours, I hot a email that my reservation is canceled with no refund.
No idea why Vrbo let's these guys on their platform

Stayed at a place that the ceiling leaked at the last day( rained all day), door handle came off so could not even access activity room, weeds were so bad around the place we pulled some so we wouldn't be taken over by them. I tried to call customer service the first day and was put on hold for about 1 hour I did not want to stay my whole vacation on the phone with them so figured I would call the day we checked out( left one day early). The lady that texted us and asked how the cleanliness was( figured I'd see if I could text her) she responded sorry about that what can we do to make it right, I asked her for just 1 day refund since we did check out early with issues and she said no they cannot do that due to me not calling the day we got there. Advised the lady I was on hold for A LONG time and was not going to spend my vacation on hold, she said there was nothing reported by me. I told her that I went through her reviews and they all also say not communicating between them and renters she said I am unaware of any negative reviews so I screenshot about 10 reviews about bad communication and sent to her and have not heard anything since. My point if you have issues with them you might have to be on hold for HOURS on your vacation waiting for them to answer so you can get something done or do not even rent from them.

I REVIEWED THE HOUSE I RENTED FROM VACASA LAST YEAR A 4 OUT OF 5 STARS... 1-STAR WAS DEDUCED FOR THE HOUSE & BEDDING NOT BEING CLEANED VERY WELL. WHICH IS VACASA'S FAULT NOT THE HOME OWNER. THEY REPLIED, WITH HOPING WE WOULD GIVE THEM ANOTHER CHANCE IN THE FUTURE... BLAH BLAH BLAH... SO I DECIDED TO GIVE THEM ANOTHER SHOT AND JUST TRIED BOOKING A HOUSE RENTAL THIS YEAR AND YOU WOULD NOT BELIEVE WHAT JUST HAPPENED TO ME... THEY PUT A BLOCK ON MY NAME NOT ALLOWING ME TO EVER RENT A HOUSE FROM THEM EVER AGAIN? I REQUESTED TO SPEAK TO THE MANAGER AND HE SAID I WAS BLOCKED DUE TO OUTSTANDING DAMAGE TO THE RENTAL HOUSE LAST YEAR. I COULD NOT BELIEVE IT! HOW CRAZRY IS THIS COMPANY?
I WAS NEVER NOTIFIED OR CHARGED FOR OUTSTANDING DAMAGE TO THE PROPERTY.
IF THERE WAS OUTSTANDING DAMAGE I WOULD IMAGINE BEING CONTACTED AND CHARGED FOR THIS OUTSTANDING DAMAGE?
I WAS NOT CHARGED OR CONTACTED, BUT INSTEAD OF BEING CHARGED
FOR "THIS OUTHSTANDING DAMAGE" I WAS BLOCKED FROM EVER RENTING FROM THEIR SITE EVER AGAIN? EXTREMELY FRUSTRAING THEY ASKED US TO COME BACK AND WHEN WE TRY TOO, THEY BLOCK ME FOR ACCUSING ME OF OUTSTANDING DAMAGE I WAS NEVER CHARGED FOR... HORRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE.
THEY DO NOT KNOW WHAT THEY ARE DOING AND ARE LOOSING MONEY AND CUSTOMERS.

We rented at *
Upon entrance of the unit the outside wall of unit is collapsing. Upon entering front door of unit ceiling is collapsing. Outside collapsing wall caused damage to inside bedroom wall. Non working bedroom blinds. Broomsticks used as locks for sliding glass door on bottom floor unit. Should we go on?
Called Vacasa within 10 minutes of entering unit, operator stated someone would be out 6/2/22. Vacasa was a no show or call.
So as to not completely ruin our vacation, these issues would be dealt with on our last week.
No one at Vacasa contacted us after numerous emails. The unit has obvious code violations therefore we contacted LBK code enforcement and they wrote two code violations. After the code inspection (on our vacation), Vacasa finally called only after we searched for the company's CEO's and email addresses and blasted them all with there failure as a management company. A management company that does not manage, go figure.
Vacasa offered $1k refund for renting a unit with code violations knowingly and willingly.
EXTREMELY OFFENSIVE. Vacasa district manager admitted issues with unit. The owner is also at fault.
Vacasa received a final demand letter from us, they still owe $430.00 and time is ticking.
All $ should have been refunded back to c/c on file. Vacasa you are playing a game refunding the balance of $430.00 on a check. You've proven to be dishonest.
Vacasa don't push us anymore, you will not like the outcome.
Our advice to others; many of us in these situations are 1,000's of miles away from home with no help except for Vacasa Management Company who is useless! We reached out to the town's council members, code enforcement, HOA on-site manager and other owners on-site. Hope this is helpful to others who have to endure Vacasa Property Management or an owner who willingly rents there unit with multiple violations.

*Location information redacted by admin