VacasaReviews 1,257

Planned trip to a Vacasa rental in Yachats, Oregon was a disaster and we are out $1600+ for rental for 12 hours spent there. Yachats is GREAT. We highly recommend it in every way. Two of the four of us lived in Yachats for many years. Spectacular, beautiful, wonderful place to visit and live. Both the rental "Sandy Shores" and Vacasa, however, are substandard in too many ways. Vacasa reviews and photos show and describe a picture perfect, clean, comfortable place to stay beachfront on the Pacific. Many of the reviews describe the property as "beachy" and laid back. Well this is only true if beachy and laid back are code words for unclean, unsanitary, and unsafe. Windows "welded" shut with mold and rust. Rusted wall heaters cloaked in grime. Ceiling fans with caked with grime and dust. Fireplace flue with what looks like cracks and peeling paint. Ceiling light fixtures with lots of dead insects including over food prep area in kitchen. Oven with broken handle made it unusable. Toaster oven was grimy with grease. Multiple electrical plugs did not work at all. Etc. Etc. See photos. We had driven all day when we got to the rental at 6:00PM. After discovering the real condition of this place, we were appalled, disheartened, and stressed. We got very little sleep overnight and made the hard decision to leave and make the long drive home to northern Washington State. We four are seniors ages 75-80. We had survived/thrived through two+ plus years of the pandemic and didn't intend to get sick by staying in a sick, unsafe house. We informed Vacasa that there were significant health and safety issues with the house and we were going to drive home and would provide details and photos. Sent detailed message & photos to Vacasa regional manager Brian Hunt who did not respond. I left multiple voicemails and got no response. I sent hard copies of all communications, messages, and photos to Vacasa CEO Matt Roberts certified/return receipt requested. I verified with USPS that the packet was delivered and signed for as received at Vacasa headquarters. No response, no follow through, no contact. It has been more than a month now. Today, I decided I would give a heads up to other potential renters for Sandy Shores by writing a review with photos on Vacasa site. I have not found a way to do that from my Vacasa account or the aborted trip. So, I found Sitejabber and decided to post my experience here. It was an expensive lesson. We are out over $1600 for Sandy Shores experience. The lesson I learned is: Never use Vacasa. Do not trust the reviews or photos. Do not expect a modicum of professionalism or follow through if you are a customer. The four of us can heartily recommend both Airbnb and VRBO and have many, many years of positive experiences with both the rental owners and the companies.

We booked a beach house for Gilchrist, TX (near Galveston) and Vacasa just canceled it this morning! TWO WEEKS before we were supposed to be there. They gave us two options to replace our reservation and NEITHER of them worked. Not room for all of us and not on the beach. I have 5 people coming from different points of the US with no where to stay now. I'm livid! If I could give them zero stars, I would. I will NEVER book a trip with them

Our former agency was somewhat local to OCMD.
They got bought out by Vacasa.
It's been terrible.
They do not hold up their end of the contractual obligation.
Customer service is a joke.
It's obvious that they are a huge corporate entity that has no real engagement with owners.
It's like dealing with the conglomerate cable companies.
On hold for hours, inaccessible etc…
There are way better options in the market we are in and are moving forward with a different management company.

Vacasa is a Covid spreader. 5 days out, Covid diagnosis & they refuse to refund me. So, guess what, I'm going to stay in their property with Covid. Vacasa needs more lenient cancellation policies.

Don't rent from any property managed Vacasa customer service is horrible I left items behind it's been a week and they keep telling me they can't get into the property to find my item and they charge $25 the floors were filthy we had broken appliances and it wasn't until we said there was a flood did somebody come and address our issue. The money we paid to stay in this property at the door of crannies mountain was a complete waste. Beware.

My entire family stayed at this location the end of April 2022. The home was big and nice location and looked like it awesome in its day. At this time it needs some TLC. Broken TP holders, loose tiles, broken cabinet doors. You can tell this home is highly rented and used. The hot tub instruction was wrong, and I had to figure it out for myself how to turn it on. The are no beach chairs nor towels. Who brings these to a beach house? And the worst part there was not one working smoke detector in the entire house. The fire system had been powered down. Putting my entire family at risk. It's my business so I am in the know. You can see from the video the keypad has no power and the smoke detector is a System Sensor brand, the type that connects to an alarm panel. And the smoke detector has no blinking lights. Vacasa could care less and is terrible to work with. The offered a 500 refund which is a joke and I never received it. I would not use Vacasa ever again as well at stay at this property.

We booked 7 nights in Tulum through Vacasa and they cancelled our stay ONE day before we checked in. We were already in Mexico Playa del Carmen with a rented car ready to go when they offered us a way inferior location. We had to accept it as they were not willing to cover the difference for a better, more similar apartment as we have booked before. They said they had emergency maintenance in our unit, that is why they had to move us. The location was terrible and the apartment while decent was NOT at all what we were expecting for 7 days of stay in TULUM. When trying to reach their customer service they were helpless and would take hours to NOT resolve our problem. Their office is in the US so we spent fortunes with roaming charges for NOTHING. I would give a zero star but they actually cancelled and refunded us, but we ended up with NO lodging for hours in Tulum and had to find another place last minute on our own having to pay way more than what was planned. DO NOT BOOK. Stay away from this company.

Large beachfront home in the Outer Banks (Hatteras area) rented May 2020. The Outer Banks had just opened two weeks prior from a COVID shutdown. We were warned to bring all food and supplies as stores may not be supplied but we thought two weeks was enough to gear things up. We showed up to find the owner living in our rental house performing extensive repair. He claimed the rental agent knew he was there, they claimed they did not know, so mutual finger-pointing and no support or service. My demand for an equal unit to replace the one we had rented under contract was denied. Vacasa was horrible to us. Moreover, the owner canceled the COVID sanitization and house cleaning saying he would perform the cleaning himself (despite having no training on procedures or the chemicals and supplies to do so). Obviously, the rental company knew he had canceled that service. The problem was I had a 70-year old severe asthmatic with co-morbidities arriving from our of state and an immuno-compromised grandchild (approved by his physician for the trip) arriving within a day to a house full of dirt, construction supplies and tools laying everywhere and piles of sawdust and sanding dust laying on the carpets and floors of the house. Vacasa was indignant we were upset and that we expected some remediation! They are lucky nobody in our family went to the hospital or died. The vacasa principal (yes, an owner in vacasa) was rude, ignorant, and condescending. They are non-humans who make big promises, charge top rate, and delivery very little. Stay away from this loser of a company - at least if you are traveling to Hatteras Island, NC. By the way, we had about 12 family members on this trip, many of whom were eye-witnesses to these facts.

The condo that we rented had a piece of glass protecting the wooden tables. One table had a crack across the table. My 7 year old sliced her finger on The table. The renters agreements hold the renters responsible for being hurt in the rental, even on furniture. Beware if you have kids!

Poor service. Poor cleaning. Poor accommodation. Bed bugs on the beds. You guys are awful and deserve the 1 star average.

I stayed at Caribe Island in San Pedro. I was in Unit 24. These people claimed that I messed up WHITE TOWELS AND A SHEET. They charged ne $237 in fees to replace WHITE linens. Last time I checked, white stuff shows dirt easier than any other color. They waited 24 hours before contacting me and sited their contract about the miscellaneous fees. I sent them video and pictures of how things looked, and despite emailing them this, they wouldn't refund me. BEWARE OF THIS SHADY STUFF. I told Vacasa, and they basically honored the owner charging me these extra fees. I told them that a bad review is worth more than that $237, so I hope it was worth it. BEWARE OF VACASA. IF YOU STAY AT ANY OF THEIR PROPERTIES, TAKE A VIDEO OF THE UNIT BEFORE YOU TOUCH ANYTHING. THEN MAKE A VIDEO OF HOW THINGS LOOK WHEN YOU LEAVE. I WILL ATTACH SCREENSHOTS. DO NOT STAY AT THEIR PROPERTIES!

The vacasa has the worst Customer service ever, since the first day we got here there was no light in the master bedroom we called them a couple of time for them to come fix it and it, they didn't even acknowledge I'll call, we also called to get clean towels within a week that we were here didn't get no response they don't take out the garage. I'm sorry to say but I would never in my life book with them again!

This is the worst vacation rental company that I ever used in 50 years. They lie, cheat and make you feel like you are the problem. Please, never use them. Their financial status is very poor since they are a penny stock. And, there consumer service rating is one of the lowest in the industry.

Rental is poor condition. Vacasa did not address concerns/issues and merely transferred us to leave messages. Unit had a broken porch door to the ocean did not lock on top floor, broken items inside, no items (pots/pans) to cook meals, dirty linens and more that sat outside all week obstructing hallway, no closet space as it all filled with junk, furniture in disrepair, a broken screen door and was dirty with dirty dishes stacked in cabinets. Nobody cared about experience nor safety of children present.

Our family recently rented a Vacasa home in OBX. We had the maximum allotted number of guests (12) so every bed was spoken for. Upon arrival, we noticed poison oak everywhere and couldn't use the deck stairs. There was dried dog feces on the top deck as well as in 2 of the bedrooms, marijuana on a night stand, 4 beds still had dirty sheets on them and had the covers pulled up, ice make on main floor broken, fridge on 2nd floor not working, and jetted tub not working. In one of the bunk rooms, the top bunk was off limits because the ceiling fan switch h was broken. The fan was running at high speed and nearly nailed one of the children in the head with no way to turn it off. There was no deck furniture other than a few broken chairs. We had 10 deck chairs delivered the next day and the office manager came and pulled the poison oak off of the steps. She said the company was a mess and short staffed but she didn't care because she was retiring soon. After 3 days of phone calls, the office manager advised for us to get through the week and we would discuss the issues after our stay. She said she would refund a large portion of our fees and see what else she could do for us. They did provide bags of ice for us and the 2nd story fridge was fixed later in the week, but we were left cleaning up dog crap and washing dirty used bedding. A comprehensive list was emailed following our vacation and after 3 weeks and numerous emails, the office manager responded. She said she found it "strange" that all of the issues weren't previously discussed with her while we were on vacation even though the way it was handled was agreed upon. We were offered a 10% discount on our next stay and they refunded $149 in cleaning fees and thought that was more than fair. This company doesn't care about their guests time or money whatsoever.

While I would stay at the owners property I would NEVER book with Vacasa again. They overbooked, and instead of trying to correct their mistake, the manager just threatened to call the police If we did not leave immediately. When I asked to speak to her supervisor she told me No and hungup. I had just gotten engaged and it was my fiancée's birthday.
We missed our yacht cruise because we had to leave and find new accommodations for that night as we were from out of town. NO OWNER SHOULD THEIR SERVICE!

While our rental was fine Vacasa has been totally NO HELP in responding to a lost/found request. Quick to charge credit card with $25 fee to look for item but crickets after that transaction.
Seems simple to communicate with cleaning service or local agent to see if item was found but apparently that's not the case.

I had so many issues last week at our rental home in OBX, and to this day, 5 days after leaving they haven't returned calls or emails. Completely unprofessional in ALL aspects, from the condition of the property to their lack of professionalism with customers. NEVER AGAIN. Wow one expensive lesson learned.

Scammers. They canceled our reservation a few hours before the check in. When I googled them I found out that this is normal practice for the company. They apologize but this bs doesn't count, my vacation is ruined.