Vacasa

We asked that the Hot Tub be cleaned because there was a lot of sand in it. Within 2 hours we were told we had to leave because we had a dog (very creepy how many cameras and audio...borderline stalking and creeping). My daughter in laws SERVICE DOG. Then when they found that out they told us we had to leave, the house would only allow 8 guests and we had 10. They told us it was a LEGAL issue. ILLEGAL in that County for 10 guests in a 7500 sq ft house. NOT TRUE. Then on Thanksgiving Day they offered to let us stay if we paid and additional $2100...seriously? We can stay and be illegal if we pay you! So I said no we are no longer comfortable here and they agreed in writing to give me back $7600 of the $14,000 that I paid. Then when the vehicles were all loaded, as I'm sure they saw with the cameras, they called me and said "Actually, we are not giving you any money back" Their reason was because my son GAVE THEM THE FINGER IN THE CAMERA. Why wouldn't he, his mother is crying, his children are crying and our vacation totally ruined. RUN as far and fast as you can from these scammers and non ethical people. EVIL

After having our reservation for a 5 bedroom house cancelled due to the owner deciding they no longer wanted to rent their property through Vacasa, our family ended up having to be separated in 2 condos. When the reservation was made it was a noted requirement that it had to be handicap accessible. Had I not brought my rails and shower seat from home it would have been impossible for me to safely use the bathroom or get a shower.

This review is strictly on Vacasa, the property it self was nicely decorated and was very well maintained.

We have issues with the local Tucson Vacasa team not responding to any of our requests for repair on the unit we are currently staying in. We are on day three of repeated requests and continue to get canned response from the help line that they are sending messages to the local team. I keep telling them the local team isn't responding. Today I can add dishwasher leaking all over kitchen floor and large nocturnal rodent somewhere in unit keeping us awake last night. I doubt they will respond to this since no heat in the unit and please bring more blankets for the last two days hasn't garnered a response either. Horrible rental management company.

Staying in Sunriver Oregon for the Thanksgiving holidays. Nice house, over $1000 for just 2 nights. No heat, no hot water. Called Vacasa multiple times over 24 hours with no help at all. A neighborhood plumber took pity on us and found that the vacasa folks had space heaters. Vacasa was crap and did not help out. Seems they just care about getting money from folks. I will never stay with a vacasa property again.

I rented a studio in Belize on the island of Caye Caulker. ( Willow 2 /island Cabanas) The place appeared to be in good condition. HOWEVER the place had NO hot water at all. On the second day there was no water at all. The bed was good. The AC was good. So I didn't make a big deal out of it. I was hardly in the room anyway. I just needed it to sleep and shower. The hair dryer didn't work. The windows were plexiglass. So they couldn't be opened. The outside of the windows were typical island style shutters. But I couldn't even open them because of the plexiglass. Anyway no big deal right? I get home to the United States and receive an email saying I damaged the room to the tune of $135 dollars US VACASA sent me a picture of a watermark ring from a cup that was left on the table. Like did I make the ring? Should I have set the cup on the floor instead of the table? Should I buy Vacasa some coasters? After all the place has like 90% humidity. Maybe a wood table isn't a good choice for the room? I only paired $147 USD total for the room. I feel like they were phishing to double charge me. I told them I would cancel payment and report them to better business bureau. Then Vacasa replied that they didn't charge me for the damages and they COULDNT charge me without my consent.

I was contacted in May of 2023 by a Vacasa sales rep. I was told that if I switched to them over my existing property management, they would give me more of a share of funds and would guarantee my place would be listed by the holidays. We agreed to onboard Oct 17. I gave them permission to onboard and they entered my home under the pretense of onboarding. They then went dark despite our signed mutual contract for services. They "forgot" to file a permit for short term rentals and then stalled as long as they could. Essentially it appears as though they were just stealing my business from a competitor to bring supply in the area down and to artificially inflate rental prices in the area. They had no intention of listing my place and instead deceived me in their bait and switch scam. They are extremely unethical in every way

They suck. 2x rented a condo through them because there was no other choice and 2x they canceled my reservation and tried to relocate me to a substandard condo. If I could give -10 stars I would

We had our first renters add our brand new completely remodeled property in Oceanside California May 27,2023. By June 2 we were made aware that the renters had stolen over $5000 worth of items from our property. Vacasa assured us that we were covered by two different insurance policies and now five months later we have not received one penny. The general manager from Vacasa met with the police after we filed a police report they went through the house I've provided all documentation, inventory list and photographs of the purchases and still no payment. If you're a homeowner and you worry about damages and theft find another company to manage your property.

I've worked with VRBO but was skeptical when I rented something through VRBO that was managed by Vacasa, Tried to cancel 21 hours before tropical storm as I worried about getting over bay bridge and am familiar with flood in the area (parents lived in the area so yes I know) as soon as they heard I had insurance, they told me just to submit a claim. Guess they didn't really care about working with folks, just wanted my money. Will not rent again and wish then Karma as now I'm out $800 for an overpriced weekend anyway, as insurance is not paying and my integrity will not allow me to lie just to get my money back.

November 3,2023. Paid 399.00. Lost out on all of it. I rented a property thru VBRO and thought it was owner managed but found out after it was Vacas property management. The property stated a steep hill and if you rent up here in CA rippling springs, bear bear or lake arrowhead area you expect that. I come up often and no issues with that. I arrived at this property and the driveway was absurdly steep and not asphalted well and with many potholes and very narrow for my midsize suv. I felt it was unsafe for a single mom and her child to attempt. There were no pictures listed of this on the property. The pictures made it seem like it was a flat surface to park. If you can show where to park why not show the driveway so people can determine if it they feel it's safe to drive. I attempted it and just felt it was too dangerous for my car and my child and I as there is no railing on the narrow driveway and if your tire slips off down you go! So I reached out to the property management via phone. And I was hung up on. So I replied to a text they sent me and explain how u safe it was and how I was fearful for us to use that driveway. I didn't expect a full refund but I felt due to the false advertisement a partial refund was fair. During our 5 minute texting conversation they brushed me off and said too bad no refund. I then said I would at least like to leave a review to clarify this and warn others who might be in my situation. They told they would post my comments and concerns. I was not bad mouthing the property I just wanted to help others. I didn't trust them how they were replying to me so I said don't cancel the reservation. I'll leave it open because I felt it was the only way I could leave a review and they replied too bad we already did it and there is no way to reverse it! I asked to file a complaint and they brushed me off repeatedly. When I said I would complain to BBB they told me to call them. They did not even offer to help me find another place and I was forced to drive 30 minutes to big bear to find a place in the dark with a child in the car.

My family rented a "villa" in Eureka Springs AR. Very late on our last night there, we found live roaches (I have video and pictures). It was almost midnight. Because of my schedule for Sunday (our check-out morning), I notified Vacasa on our day of check-out to let them know the situation. Vacasa texted back, apologized, and said someone would be in contact with a resolution. Vacasa then ignored me and refused to help with a resolution and used the excuse that I didn't notify them right at the moment of finding the roaches, etc. They were unwilling to help in any way. I do NOT recommend Vacasa. In reading the Vacasa reviews on the BBB in Oregon, the BBB shows over 1,700 complaints, many about dirty rentals and bugs with people fighting to get their money back.

Vacasa sales team was fantastic to get you to join as a homeowner then allows their tenants to do $50,000 worth of damage to your home and denies any responsibility. Their managers are untrained and overworked and do not care about your home. Do not trust your home with the St. Petersburg/Tampa team unless you enjoy taking them to Court for a year after the fact. Caveat Emptor.

This company left my family in a beach house in 40 degree weather with a breaker box over heating and sent a " maintenance man" who did nothing to fix the problem after we waited 8.5 hours for someone to fix the issue. No contact from the property manager after repeated requests for a call. This is on top of TV issues, leaking faucet issues, filthy window issues, ceiling pealing issues……. The list goes on and on. Save yourself, it is too late for me and my family's one week a year vacation.

Rented a house in Lake Tahoe. They canceled while driving there. Never helpful calls to them until after the 5th call we found someone who could help. They made promises that they never kept. Still fighting them to keep their word. I booked this through Marriott. What the heck Marriott why are you using a service that even your people can't help you with? Stay far away from Vacasa.

Left an item at the rental. The vacasa people have every excuse in the book to not look into it in a timely manner. We have always liked this house but with the management by Vacasa I simply cannot recommend them in the future. It has been very disappointing and frustrating to use them.

Vacasa proved to be a disappointment and far from what was advertised. We had booked a stay from October 10th to October 14th, but our experience was marred from the very beginning. When we arrived late in the rain, we were faced with the challenging task of navigating dark, slippery steps to the property. Adding to our frustration, the heater, a basic necessity on a chilly night, failed to function. We contacted Vacasa for assistance, but due to the late hour, they couldn't send anyone over.

The property had a fireplace, but inexplicably, we were not allowed to use it. The indoor temperature dropped to 43 degrees that night, forcing us to huddle under sweatshirts and blankets for warmth. The next morning, we hoped for a hot shower, but we were met with disappointment again. The shower had rust and water damage, and it was a struggle to even get it to work properly. Even when trying to wash our faces, it took an eternity for the water to become hot.

The reality of the property did not match the images displayed on the Vacasa website. The shower's condition was not disclosed in the photos, the couch was torn, the walls were poorly insulated, and the beds felt as hard as rocks. The only redeeming feature was the view, but that hardly compensated for the rest of the issues. Faced with the prospect of enduring another freezing night, we made the decision to cut our stay short.

I contacted Vacasa to inform them of our intention to check out early and requested a full refund. I provided them with my address to send the refund check. Today, which is October 30th, I still haven't received the promised refund, and to make matters worse, they are now indicating that I won't be getting a full refund as initially agreed upon.

My attempts to resolve this issue have been met with frustration. I've called Vacasa several times, speaking to a different representative each day. Unfortunately, they don't have direct lines to anyone in management, making it difficult to escalate the matter. In response to this, I have lodged a formal complaint with the Better Business Bureau (BBB) and will consider seeking legal assistance if the refund is not promptly issued.

Home looked great online, we arrived and it was filthy. Excessive dog hair everywhere, tack strip with nails exposed (one of our guests cut their feet on it), ants on the kitchen counter tops and in dishwasher, dirty dishes in cabinets, and more. Local company offered to clean, however this place needs some significant TLC and a DEEP cleaning. We spent most of our time outside the home. We visited other homes in the area that were spotless. While in the home, Vacasa offered to reimburse some of our cost, however they have been unresponsive since. HORRIBLE experience.

Giving them 1 star is to much.

Where do we start? Customer service, crooks, lack of communication, not listing my property when they said, selling me one thing and as soon as I signed it was something different?
My house has been listed for over 2 months and it has received ZERO attention. They have it priced over 100% then anything else in the area and just tell me "its the market".
When you try to email or call, they either do not respond or do not answer. When they choose to respond on the 2nd or 3rd email they will tell you "I have to check with someone higher up". Then you have to wait another week or two for another response.
They took a month to get to the house in the beginning and get an inspection and took every part of two months to change the door lock. When I first spoke to them they told me there were no restrictions in my area on the amount of days it can be rented for, suddenly the day after I signed the contract they said "oh we just looked again and it has to be rented for 30days or more". Convenient after my part was signed.
I looked for the property on Airbnb and other sites they said it was listed on and me knowing the address and where the house is; it still took me almost 5 minutes to find it on any site.
They have charged me for something... I do not know what because no one has an itemized list of what they did. No attention on the house, no help from them, no communication, no organization, unprofessionalism to the max.

I would not rent with vacasa if it was the last company to use, I would pay a homeless person to tend for the house before I ever trust them again. They have had there way with me and I hope other people can read this and choose to never use them. This has been the worst experience ever.

NEVER RENTED FROM THEM BEFORE AND NEVER WILL AGAIN.
This place should NOT be allowed to be rented. It is disgusting.
Tell me, what would you have done when you arrived finding a house in this condition after driving 5 hours with a 3 & 5 year old.
1. No lock box key. Had to call for a different code for lock box on post.
2. Entry area & two bedrooms near entry smelled like urine. Found out why. The ceiling in bathroom leaked and was half gone. Covered with plastic.
3. No propane. 6 pm called for replacement. Got a response@ 11pm. Had to go buy our own. Never did receive a visit from housekeeping after being told they would come to the house.
4. Dirty dishes in dishwasher.
5. Appliances so old… No ice maker. No ice trays.
6. No kitchen towels or wash cloth for doing dishes. 2 tabs for using dishwasher for 5 days. No paper towels. ½ rolls towel paper in each bathroom.
7. Ants everywhere. Spiders and cobwebs in the corners.
8. Screen missing on one of the sliders.
9. Furniture filthy dirty, covered with dog hair. One chair arm falling off.
10.Extra pillow in master bedroom stained and "clean" sheets/blankets covered with dog hair.
11. Beds so broken down & old that you couldn't rolls over without making so much noise. Headboards detached from beds leaning against wall.
12. Clothes & shoes left in dresser and under the beds from previous guest.
13. Broken towel rack in bathroom.
14. Floors look as if they have never been swept. Under furniture piles of hair.
15. Some much dust on dressers. Never been cleaned for months.
16. The outside of the house was deplorable. Garden hose stretched across yard. Sand toys scattered around covered with mud.
I COULD GO ON AND ON.