US Postal ServiceReviews 892

Nothing, and when I say "NOTHING", I mean not ONE of my packages has been delivered on time or even within a reasonable amount of time this year. Not with First class, not with Media class and specially not with Priority mail. It is even more baffling that as the rates have gone up service has gotten worse. I do not dare try Express. Specially at those rates. At present, my household has 11 packages that have been sitting at some distribution center for over 3 days. Some have left the distribution center just to be redelivered to the same distribution center a few days later. I have had two packages misdelivered and no attempt from the post office to find them. By-the-way, I filled a claim and 10 days later I have yet to hear a word from the USPS.

I think it is time for a major overhaul of the USPS including giving it to another company to run it. In the mean time I will refrain from using them or ordering from companies that use them. Enough is enough.

EVERY time I have a package that is being shipped to me through USPS it get "hung up" or "stuck" in another USPS center and NO ONE can ever find it or figure out where it is. Normally this is not really that big of a deal. BUT this time... My son is on a special formula and its been stuck in St. Louis for 5 days and NO can find it.

I was also on hold just trying to speak to someone for 2.5 hrs last night AND never was able to speak to a human. The automated system is also TERRIBLE there are to many questions and it doesn't understand you when you say your tracking number that has 27 numbers (that is an exaggerated amount).

Why isn't USPS hiring MORE people for Customer Service if they know that people are holding that long? COME ON GUYS! GET IT TOGETHER!

I had 2 packages that shipped through SmartPost... bad idea. Apparently SmartPost is "faster", yet my packages have been sitting at my local post office since last Saturday. Finally they're out for delivery today, well over a WEEK later. This makes the second time this exact thing has happened. And not to mention their ETA is never accurate and is constantly changing throughout the day of delivery. I tried calling the customer service multiple times regarding these packages, and they were quite rude, unhelpful, and unprofessional. With service like this, it's literally no wonder they are BILLIONS of dollars in debt due to lost packages. Absolutely unacceptable! UPS is much, much, much better

IT'S THE WORST CARRIER SERVICE I HAVE COME ACROSS IN MY LIFE... I SENT THE PACKAGE AS A BIRTHDAY GIFT TO MY NIECE FROM MIAMI AND ADDRESSED TO INDIA. THE POSTAL OFFICE WORKER GAVE A RECEIPT WITH INDIA ADDRESS BUT THE PACKAGE LANDED IN INDONESIA. WHEN I SPOKE TO THE AGENT SHE WAS RUDE... AND CLAIMED TO BE A HUMAN ERROR... WHICH IS FREQUENT IN USPS AS THERE IS NO LIABILITY... IT WAS THE SECOND TIME THIS HAPPENED TO ME. I WILL NOT SHIP WITH USPS IN FUTURE! PLEASE BE CAREFUL ITS WASTE OF TIME AND MONEY...

Usps needs to do better, this is ridiculous that I have to cancel my package and request a refund because the lazy postal workers never delivered my package.
They keep lying scanning my package in like they tried to deliver my it. I waited two days I didn't go anywhere because I was waiting on my package. Amazon showed me that my package was held up at the post office.
Then, I go up to the post office location on Fulton Industrial stood in line for an hour (they only had ONE person working at the front desk)for the supervisor looked me in my eyes and lied she was too lazy to go dig out my package. Said that she would call me later on that day and that she would make sure that my package would be delivered both never happen.
She never called to follow up with me.
They don't care anything about their customers.
This is not the first time that this has happened.
I have now started an investigation with the post office and Amazon, I requested that in the future orders will NOT be shipped with Usps and they call themselves Heroes.
What a joke!

The ladies down at the Fallston, Md Post Office are always going the extra mile to make sure everything is handled in a timely manner for the customers. If you need help with something whether it's dealing with tracking numbers that are messed up, misinformation on their website, things stating they've been delivered to their PO when in fact, it hasn't been delivered at all! Sometimes, getting your packages nowadays with the delays in shipping because of the COVID-19 and the voting issues with our government. No matter what issues I have, I've consistently been treated with the upmost respect. Miss Lynn(or any of the other ladies at the front counter) ALWAYS make sure they take their time with each customer. Treating each customer as If that customer has priority when dealing with each person. I will most days go out of my way to go to this post office based solely on their suburb customer services!

Usps is the worst shipping company out there. As of now I have 3 packages sent that are lost. 4 of 6 priority express guaranteed on time were over a day late and priority envelopes are taking well over a week. I wish I could get my review to someone in usps office but I doubt it would matter. They are full of ignorant rude clerks that don't care if your shipment makes it on time or not. I made the mistake of using them again this week and all but 1 of the 4 packages are late or lost. USPS should be shutdown