US Postal ServiceReviews 892

Garbage parcel company that has constantly lost or misplaced packages through this past year with no consequences. From randomly deeming my address as non existent to being told, word for word, that the workers are "over worked" resulting in them marking packages delivered when they haven't just so they can clock out and go home. BS excuse. Mishandling mail is a federal offense yet I've seen absolutely 0 actions taken against their lazy "workers."

The ever slow and bloated USPS is the worst delivery service there is out there. It needs to stop getting it's funding from the government so it can have some proper competition. Like The American Mail Company. Which would blow it out of the water if usps wasn't constantly bailed out by our government. I mean, how do you constantly miss deliver important life sustaining medications and credit cards with personal information, TO THE WRONG ADDRESS? Every week? And trying to contact anyone over it is impossible. So yes, let's just mindlessly throw more money at an already severely dysfunctional delivery service we're all forced to use...

This is the biggest $#*!-show in America. It's ruining small businesses that rely on a decent shipping company. The ugly criminal that is in charge... GET RID OF THEM

Why is it so hard to get my stuff sent to me JUST because my address has a 1/2 on it? Even if I put in. 5? It's an actual physical address. Why can't I put that in on pretty much an shipping website? Example: address is 582 1/2. Not 582.582 is my neighbor. Yet everything must be sent to my neighbor for me to receive it? Thankfully I don't have a kleptomaniac as a neighbor. Because I have to get pretty much everything sent to them if I want to order online. It's extremely annoying, and it's a giant nuisance. I'm genuinely curious if it's a postal issue or if it's an online ordering issue. And with the pandemic going on and having to order mostly online, I would really like to figure it out.

I sent a package to my daughter. The postage was $15.50 for the first priority box. It was supposed to be delivered on 3/8/2021. However, my daughter received a slip instead. The slip stated she will have to go pick it up at the office location. By the way the location was far and rural. The postman told my daughter's roommate that we didn't pay for the postage. We went online to request a redeliver. However it says this office location will not be able to redeliver the package to her. First of all I paid $15.50 for the postage. Second, my daughter is a student and she doesn't drive. How does post office expect she can go to that rural location to pick the package up? Does the post office expect she spends $30 on Uber to pick up the package? This is very ridiculous!
Very obviously it was their fault because we have the receipt! It's ok we make mistake Sometimes because we are human. But post office should resolve the mistake/problem they made and redeliver the package to her. And make sure she received it as soon as possible. This is called "SERVICE". We paid what we should get. Post office should not request customer go pick it up because it was the problem they created! Especially during this COVID pandemic, my daughter has to find out how to get to that office location. This is absolutely not acceptable. We are very disappointed with their service :(

2 Days late delivering an Express Delivery Package and the tracking information reads:
"In Transit, Arriving Late
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility".
There is no expected delivery time... just that it's on its way.
The vendor returned my shipping fee but this is inconsequental when comparing the damage done by failing to delivery my package on time. It may be time to retire the USPS - it is unreliable to say the very least.

Lazy, incompetent, illiterate... Just a few words that come to mind. Almost everyday my mail is left hanging out of the mailbox. (and no, the other flap is not locked closed, I tried that and my mail was rubber banded to my door handle?) Isnt securing the mail a basic job function for carriers?

The USPS is literally the worst entity/organization I have ever seen. Absolutely low standards because why would they care about customer service. Look at how terrible the ratings are. I have three packages that I have not received in the last three weeks. One package is MIA, one package says it was delivered but it never made it to my mailbox - so I guess the mail person stole it, and one package (This is the worst one yet) I received someone else's package of very important documents including an envelope of money with my package tracking info stuck too it. ABSOLUTELY HORRIBLE SERVICE! I have filed reports and of course no one seems to be able to help. They just don't care because they know everyone still has to use them.

On 10/10/20, I decided to fill out an application for the USPS. So I did and I pass the assessment with a 91. It took the HR representatives a month later to send me the necessary emails that I needed to fill out my paperwork for background check. Then, it took them another month to send me an email, telling me when and where to come fill out more paperwork and to have my fingerprints taken. When I was finished the lady told me to look for an email for my Orientation.

After, I did all this I did not received an email for my Orientation, even though I passed the assignment, and went to my appointment. I sent email after email asking about my Orientation date, but my emails was ignored. Instead, this is what was sent to me from an HR.

Because your background results came on 12/30/2020 and our last date of hired for Peak was 12/19/20, we won't be able to hire you for this position. You are welcome to apply for any other position in our website that are open now.

Respectfully,

Eliezer Rivera Mangual

HR Generalist (Principal)

1801 Brook Rd, Richmond, VA *******

Office *******096

Fax *******266

Good Afternoon Sophia,

Under NO circumstances will I ever use the USPS again. They whine and moan that they are "losing money and need to increase postal rates — again but, their service dependability and reliability gets worse and worse with each passing year. A simple card mailed across town ( that also required "extra postage") took FOUR DAYS to be delivered. A "Two-day Priority Mail" package sent from Pa. To Va. Took TWO FULL WEEKS to arrive and, it was delivered along with my regular daily mail, on my front steps in the rain with no effort to protect it from getting soaking wet. When I sent an email to complain, I was asked to provide "proof" of my claim to which I responded with photos and a surveillance camera video showing the mail person dump the mail on my steps and leave. I never heard another word from them. I later received a survey to me to rate the "service" that I received in response to my complaint and I responded to advise that I received NO SERVICE OR RESOLUTION. Once again, not another word from them. Not even so much as a fake apology.

Mail is ALWAYS late, misdirected, lost, opened or damaged and there is NO accountability from anyone. Even paying extra for "expedited" services is nothing more than a "money-grab" for the same, pathetic service. So, to Hell with the USPS! They can't go away soon enough.

I, for one, have completely boycotted the USPS and ANY merchant who uses the "service" to ship online purchases. If electronic correspondence is an option, that is what I will use. If that is not an option then UPS or FedEx will be used — even if it is only to send a letter or card. The extra cost for these rare instances will be well worth it knowing that the letter or card will arrive at its destination when it is supposed to.

I've been waiting for an item for almost 20 days, when USPS was contacted, they admitted they lost the package but they are not welling to reimburse me for it, they just denied the claim.

The postal carriers in my rural area constantly change from day to day. I get other peoples mail and I do not get all of my mail. I try to give over other peoples mail that I know where they reside and put back in my mail box the others i don't know. I have had to get refunds from Amazon, Walmart, and other suppliers due the product showing delivered and was not. Some people out there are not honest and retain the package rather than try to return or contact these carriers and have it delivered correctly. I suspect lack of training, push to deliver the mail quicker, or they do not give a hoot. Either way USPS stinks!

01/26/2021 This wonderful delivery driver picked up another package I had ordered. It was delivered by another company (FedEx) and left at the road! This USPS driver stopped and picked up my other item from the road! This has happened at least twice that I know of. USPS driver was Soooo nice and helpful. Just wonderfully Awesome! Thank you!

I've contacted the post office for the last five days, and now it is over 12 days I can't get my mail because my box was stuffed up to the point that the key won't turn. All you get is the non sense recording... after this endless game, one option to create a case, send the link to you cell. Now you have the. Case you contact the post office both by phone and by email and get exactly the same prerecording option and if you have a "mail delivery issue" and it is not relative to ONE PARTICULAR PACKAGE "sorry, your issue can't be addressed at this time". My mail was not sent to be retrieved at the post office either, I'm totally blocked from getting my mail with no way or resolving this issue and to think that the Post Office get tax dollar money to rip off the public. THERE IS NO WORSE SERVICE THAN THE POST OFFICE. This is a total Bolshevik take over of our freedoms and rights.

Everyone is blaming Covid for deliveries late or not reaching destination. For months I've had late deliveries to my customers. I've reimbursed them for their shipping fees. My business is losing money from the USPS's incompetence. The USPS has always been less than efficient. I pay for priority shipping, it does not get there. My customers have had to drive to pick up their packages after they paid for shipping for it to come to their door. I keep getting updates on a customers package. It was supposed to arrive LATE on the 19th. No show. Msg that it was going to be delivered LATE on the 20th, not delivered. It is now the 23rd of Jan. And they are still sending messages that it will be delivered late on the 21st. I will never use the post offices services again. I paid $2.00 more and FedEx delivered the next day, not three days like I paid for with the USPS, which still has not arrived at its destination. Paid and shipped package on Jan. 14 at 9:40 in the morning. I was told three days it would arrive at my customers door. The USPS is horrible. I just received a Christmas card post marked 12/26/2020. I received it 1/22/2021. Their service is terrible. UPS is great as is FedEx. They now have all my business. Do not waste money at the post office. Charge you just as much as FedEx and UPS and no where near as efficient as the other two carriers. They should close the post offices. They are useless.

Very angry customers with priority, 2 to 3 days shipping, sitting for a month in a distribution center... why cant they get these packages out and delivered... we are losing money because they cant figure out how to deliver packages and get them out of the distribution centers... was told at my post office that the distribution centers may never catch up... WTH is wrong with this picutre.