U.S. Medical SuppliesReviews 201

I ordered this chair for my 79 year old Mother. She had a total hip replacement and suffers from arthritis. Her other chair quit working after 11 years of daily use. We wanted another one the same brand. The gentleman I spoke to on the phone to place the order, Taylor, was so very kind and helpful. The chair arrived right when they said it would. It was free curve side delivery. The gentleman who brought it (can't remember his name) was very kind and polite. My sister and I (both in our 50's) got the chair inside and put together in just a few short minutes. It is very quiet and smooth, comfortable too. Thank you for a great product and very knowledgeable employees. And I might add that the price was less than half what we had paid at the pharmacy 11 years ago for the same brand.

This is the second Pride mobility scooter I have purchased from this company and they are wonderful to deal with. My scooter came before the expected arrival date which was a very pleasant surprise. For any needs I may have I would not hesitate to order from this company again! I give them an A plus along with my scooter

The chair does everything it is supposed to do and does it exactly right. I have just returned from re-hab and I can do all of my chair exercises with just this one chair. With the heat and massage the chair is so comfortable that it should have a built in alarm as falling asleep is inevitable, but not dangerous as there are automatic shut offs on the heat and massage. Thanks for producing such a wonderful chair and thank you for the courteous and professional service from everyone involved with getting the chair to me.

Purchase chair and head pillow and lumbar. Chair arrived before schedule date which was good. After setting chair up found the control box that lights stay on all the time. If we leave the control in the chair the cushion and control get warm. One night the control was under the back. When remove the whole area was extremely warm. Pillows to large for chair and not the same color as the material on the chair. Tried numerous times to contact salesman no reply. Talked to couple other salesman and they and transferred me to parts. Parts does not answer or return call. Very disapointed

I have been holding off submitting a bad review long enough. The company charged my credit card with the promise of shipping my wife's chair in 12 business days. After the time was well passed I requested an update and the answer on October 24 was that the chair was back ordered and would ship on November 24. Since November 24 I have made four inquiries as to the status of the chair with no response whatsoever. I informed them that I would be disputing the charge if the answers are not forthcoming. Still deafening silence. I am giving them the rest of the week to respond before disputing the charge. I wish I had read these reviews before ordering the chair.

So helpful and nice. Go my order done completely and I spent less money than shopping locally (sadly). My chair arrived earlier than expected which gave me much freedom. Product itself is Wonderful and now my hubby wants one. Will shop with them again

As of right now neither product is working or functioning. We bought a stairlift and lift chair. The installer broke the lift and the second one had to order parts. He installed the parts and it's still not working. The cost is an additional 250 to come to fix a chair that never worked. Also the lift chair came in pieces and the heat and massage were never placed. The customer service is poor when it comes to fixing problems. No one answers the phone. And they've called my elderly parents and asked her for money. Shame on them. The only recourse is to get the credit card company to get the money back.

I ordered a stair chair from these folks in September 2016. It didn't get installed until 11/16. Problem after problem. They finally sent some one 4/16 to have it checked out. It was determined that it had been installed incorrectly and had to be replaced. It is 6/16 - still waiting. Save your money and order equipment from a local vendor. Excuse after excuse - horrible customer service. They blame their problems on someone else. Don't waste your time with this company!