U.S. Medical SuppliesReviews 201

It takes a long time to receive your product and then 3 weeks after you receive your product they finally decide how much they will charge you for shipping in addition to the $9.99 you pau at check out. And yes as customer service stated shipping is estimated... however their shipping is way over charged. I ordered two items they came separate and I got charged an additional $14.99 3 weeks after with no notice what so ever. Taking in the extra charges, find a website with legit shipping or free shipping

We purchased the Rave chair lift with delivery promised in 7-10 days. Surprize it was on our doorstep in three. Than the fun started, installation and assembly. The instructions were good, written by someone whose first language appeared to be english. Thanks. The photos would be a better help if they were not so dark. Everything was straightforward and easy to follow.
Our only disappointment was the chair seat was too flimsy, adding a piece of 3/4" plywood to the underside solved that problem, but now will not stay in the folded up position. We will solve that one later. Meanwhile it works wonderfully, we now feel as though we hit the "big time."
Count on us to look first to you for further purchases.
Tom and Diane Bailey
Springfield, Ohio

I received excellent technical support and recommendation in the ordering process for a lift to be installed on our ancient uneven concrete stairs. The installation instructions themselves were easy to follow. I installed the lift all by myself. Although two people working would have made the operation go faster, it would not have made the installation any easier. Easy is easy, no matter how many people are involved. The lift chair moves at a nice reasonable pace. Need a lift? You'll be happy with what you find here.
Frame - strong and sturdy.
Design - simple and efficient.
Technical support - thorough, knowledgeable, and understanding.
Economy - you get so much more than you pay for.

We called the number we found online, talked to mr. Vandiver told him what we were looking for he went over what was available helped with the fine tuning took charge from their filled out the order with our needs with prices and everything we needed to know, had it shipped to our home our son installed it the contractor he works foe had done this befor everything was the with the directions a few hours later I was going up and down with ease the part that took the longest was waiting for the batteries to charge Mr. Tayler Vandiver did a great job taking care or our needs I would ask for him again if needed Thank you Paul Knepp

I purchase a new mobility scooter every year (some years I purchase 2) and US Medical has become my preferred vendor for the scooters. They are always friendly and very helpful. The scooter ship very quickly, sometimes I receive the scooter the day after my order is placed. They respond quickly when I have issues or need something repaired under warranty. There prices are competitive with all the other vendors on the internet. I will continue to go to them for my scooter needs.

In less than 2 years since the purchase of the "Mobility " Scooter for my uncle, the item has all but quit working. We have replaced the battery twice, replaced fuses and purchased a new charger for the unit, as well as taken exceptional care of the scooter, parking it indoors and covering it on the occasions that it is outdoors. Sadly, my uncle has been left stranded many times. The scooter currently only holds a charge for 15 minutes, despite being fully charged. My uncle just called me a few minutes ago. It is cold and raining and he is stranded again. I am very disapointed with this purchase.

I purchased a golden technologies lift chair on June 27th. I received a receipt on the 29th of June 2015 stating the chair would be shipped and processed from their Philadelphia store in 3 to four days. After nearly two weeks I contacted them. They talked down to me and were really rude. They said I should never have ordered the chair online I should have called them to order it. Dah why do you allow ordering online? Then they said it would take 23 days to build. The website never said that! On the phone they said they were charging me $250 and then they said in an email it was going to be $50 instead. I elevated my issue to pay pal as I am concerned I would lose all of my money. I just could not get over their total disrespect towards me. Just because I am a disabled senior doesn; t mean I am going to allow people to talk down to me like I am a piece of garbage.

Within 1 day I found the identical chair, with the covering I would rather have, free delivery and I will have it tomorrow. There are too many good companies out there wanting to help others. I wouldn't recommend thsi company to my worst enemy

Do yourself a favor and stay far far away from these people. Just bought a new outdoor stair lift from Ameri-Glide. Over two months later with installer working on it three times, it has only worked once. Apparently they have only one person qualified to install in all of North Texas. That I cannot believe. Now Ameri-Glide wants to charge for having it fixed by the same person who installed it wrong to begin with. This is a racket to fleece older folk. I am reporting them to BBB.

"Horrible service. No follow through and no service. I purchased a stair lift on May 5th and was told would ship next day via UPS. Called on May 8th to get tracking #, 2 different times, left messages with rep that answered they said sales agent would need to get tracking #. No response. Contacted the rep assigned on the invoice on May 12th after no responses via phone. No response. Called again May15th and got original sales rep., she assured me item had shipped and she would get tracking #. Oops, item not shipped still in warehouse. Processing error by employee. She Said would ship on 15th, I would get on 21st. Item finally shipped on 18th for earliest delivery on 26th. She said item was shipping via Air due to delays, but no, it is actually shipping via ground. Unbelievable incompetence and poor business ethics. Asked for shipping refund as consideration for horrible service, misrepresentations, no responses, no refund. Obviously this item was needed quickly for elderly parent with health problems and the reps promises are why I purchased from them. Not a reputable firm. Still waiting for item."

I could not find the product locally that I was interested in so I had to depend on the sales representative to give me an honest answer. I was interested in the LC 525L because of its rating for tall people. They offered a footrest extension for an extra fee. Three different times I asked the sales person if the extension came up parallel with the leg rest, or stayed down below it. Each time he assured me that it went out and up, extending the chair. It doesn't (confirmed by a call to the factory) and by observation of my chair. The chair is well built and comfortable, but I was charged for something I cannot use.U.S. Medical is not interested in my problem. Returning it is not an option to me; I need the chair NOW, and I am totally disabled and could not package it up for return if I wanted to.

The most abysmal customer service I have ever encountered. This company is more interested in sending you emails concerning coupons for your next purchase than they are taking care of the purchase at hand. Trying to find out a delivery date is impossible, and twice I was cut off and switched to another number without notice before I was able to posit another question. After leaving a message with Karen, it took her two days to return my call. Week days. At which time I was informed that my order had been cancelled. No effort was made to contact me concerning this. Their excuse, my credit card may have been declined and perhaps the notification was in my junk file. Neither is the case. This company is the most poorly run I have ever encountered. Especially given the fact that we are dealing with products of such expense. So, thanks to them, my Mother will have to wait for her much needed lift chair. Which most certainly will not come from them.

Buying a chair lift online from these people is dangerous. We ordered one brand and got another. The installer came from far away, left having done an appalling job and these sellers would not send them back to make it right. We did not get the three promised covers, nor warranty materials and an acceptable operating manual. The brand provided has an awful open track that is going to require constant maintenance, no backup battery, and it is bottom-of-the-line. The man who sold it to us was simply in it for "a buck". Watch out for this place. They seem far from honorable.