uShip

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3.2
Reviews 345

Texas
1 review
0 helpful votes
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Mike Moncion
January 22, 2024

Mike is a hardworking young man. His communication system was great. He delivered my belongings on time. Everything was safe. Mike is polite and accommodating. I am very happy with his service.

Date of experience: January 21, 2024
Brittney H. — uShip Rep
over a year ago

Hi Muhammad,

Thank you for taking the time to give us a review! We value your business and look forward to working with you again in the near future.

Arizona
2 reviews
0 helpful votes
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Excellent service and communications
January 19, 2024

Had a motorcycle picked up in Daytona Beach Florida and shipped to Phoenix.
Expertly secured, protected and delivered on time in excellent shape.

Date of experience: January 19, 2024
Brittney H. — uShip Rep
over a year ago

Thank you for the kind words! We're happy you were able to connect with a great carrier to ship your motorcycle. We look forward to working with you again in the future.

Arizona
1 review
0 helpful votes
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Antique Cabinet
January 21, 2024

A close friend passed in early December and she had an antique cabinet that needed to be removed from her apartment by mid-month. Original plans fell through and I had to scramble last minute calling several overly priced moving companies who would deliver in 2-3weeks! Found UShip online and although apprehensive, I created an account just to see what would happen. Within two days, I received an offer from a mover. With a 4.8 star, I decided to proceed. In three days, I received the antique cabinet without a single scratch, crack, or dent. I am so grateful to UShip (words cannot express) for making this experience much less stressful and reasonably priced for an item so personal and sentimental.

Date of experience: January 19, 2024
Brittney H. — uShip Rep
over a year ago

Hi Laura,

Thank you for your review. We're sorry to hear about your loss, but are glad you were able to find a great carrier to get your precious cargo delivered with care. We look forward to working with you again in the future.

Florida
1 review
0 helpful votes
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Used them twice
January 19, 2024

I used the system twice and got good results both times. The only reason I didn't give five stars is because their system said the average price for my most recent transaction should've been about five to $600 and I was getting quotes of 1200.
I would say if you read the reviews well, you should be OK and I think it's a fantastic system to throw a bid out there. No regrets.

Date of experience: January 19, 2024
Brittney H. — uShip Rep
over a year ago

Hi Robert,

Thank you for taking the time to share your feedback about our service. We are glad to hear that you find uShip helpful.

We apologize if you experienced any inconvenience regarding price estimates. Estimates are generated based on past shipment data; however, it's important to note that quotes can differ among carriers, occasionally resulting in lower or higher estimates.

If you have any further questions or concerns, please don't hesitate to call us at (800) 698-7447. We appreciate your honesty and look forward to working with you again in the future.

Thank you again for choosing uShip!

Texas
1 review
0 helpful votes
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Easy to Book
January 19, 2024

Booking transport through uShip was fast, easy, efficient - so easy! I submitted my request, received multiple quotes, contacted my driver and finalized transport details, all within an hour. Thank you for a seamless process!

Date of experience: January 19, 2024
Brittney H. — uShip Rep
over a year ago

Hi Holly,

Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

California
1 review
1 helpful vote
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SKIP THE INSURANCE! BUYER BEWARE.
January 19, 2024

I found a shipper through Uship to transport a newly built strip built surfski (kayak) from Portland to San Diego. This is a piece of floating art. The shipper had great references and many happy customers after 10 years of experience. We agreed on a price and I opted to pay USHIP the EXTRA fee for insurance just in case there was damage or theft of this newly constructed boat. I know things happen in the best of circumstances so insurance seems like a good idea, right? Apparently wrong if you are dealing with USHIP. Unfortunately there was some damage and the shipper has proven to be a stand up guy and confirmed that the damage had occurred on his watch. Of course I am not happy about the damage but I did buy the insurance, filled out a Bill Of Lading upon dropping the item off at the shippers location and took before photos. So, I am covered, right? READ ON. When the surfski arrived I spotted the obvious damage, took photos, etc. The shipper has signed off acknowledging the damage on the Bill Of Lading and took full responsibility for it. The damage happened on his watch. So, no problem, right? Wrong! Danny at USHIP is probably a busy man since he repeatedly requested the same items via form letters for me to support my claim as if he hadn't taken the time to review them. The photos are clear and it is irrefutable that there was no damage at the time I handed the item over to the driver. The photos taken upon delivery show the new damage, the Bill Of Lading signed buy the trucker supports this finding. Well, much to my dismay, USHIP claims the damage was there before shipping. USHIP obviously has not reviewed the supporting evidence and sent me a form letter telling they won't pay the claim since the damage did not occur during shipping. Any reasonable person would be able to see the lack of damage shown on the before photo. This was a brand new item. So, don't waste your money on USHIP insurance. I will appeal this decision and hope that they take a closer look at this case. Let's hope it was an oversight and not a sleazy way to do business. They could take a lesson from the driver who admitted the damage, took responsibility and is willing to help me make the right.
UPDATE- I was told I could appeal their decision to not cover the damage. I went through the appeal process and was told I would have an answer within 72 hours. Well, it has been close to a month and it appears I am being ignored. I spoke to their Consumer Support line and was told I would have an answer by days end. That was a week ago. Clearly they have a policy to wear down the consumer in hopes that they won't have to pay a claim. I can honestly say I have no memory of dealing with a company with such sleazy tactics in many years. SKIP USHIP if you can. Buyer beware!

Date of experience: January 19, 2024
Brittney H. — uShip Rep
over a year ago

Hi Ken,

Thank you for taking the time to share your feedback with us. We are sorry to hear that you have not been able to find a satisfactory resolution with your protection plan, and we understand how frustrating this can be.

Please know that we take your concerns seriously, and we appreciate your feedback. We will use it to improve our services and better serve our customers.

If you have any questions or concerns, please do not hesitate to contact us at [email protected] or call us at 800-698-7447. Our customer support team is available to assist you in any way we can. We value your business and will do everything we can to help you find a solution to your issue.

Thank you again for getting in touch, and we look forward to hearing from you soon.

California
1 review
0 helpful votes
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Would not recommend uship
January 17, 2024

I had nothing but issues in trying to ship a motor using uship. To be fair, most of the issues were with the freight company that bid through uship, but when things went sour and the delivery and pick up were messed up, and I was charged extra on top of the original already paid quote, uship's customer service was not really interested in my complaints or making things right. It took a heated argument on the phone with a uship representative and getting hung up on to resolve the issues, that they did not want to take any responsibility for. In the end, the extra charges were refunded, but I will not be using uship ever again, nor will I be recommending them to anyone else.

Date of experience: January 17, 2024
Brittney H. — uShip Rep
over a year ago

Hi Jake,

We're sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.

It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have more questions, please call us at (800) 698-7447 or email us at [email protected].

Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Colorado
1 review
1 helpful vote
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Overcharge
January 16, 2024

They will not stand behind what they do. They give you a bid to ship a package of certain dimensions and certain weight. I weighed the crate and measured it with the driver here. Two weeks later, they charge me an extra $200 and will not respond. They say that the package was overweight. Beware they are dishonest.

Date of experience: January 16, 2024
Brittney H. — uShip Rep
over a year ago

Hi there,

It sounds like you may have a dispute with the carrier/company you matched with, not uShip. Though uShip is a neutral third party that gives consumers the ability to find and work with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss this further, please contact uShip support by calling (800) 698-7447 or emailing [email protected].

California
1 review
0 helpful votes
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Good way to manage your shipping.
January 13, 2024

UShip is a very good service, but you arent dealing with uShip per se... you are dealing with mostly unknown shippers. BE AWARE of who you are dealing with and expect very good and clear communication. Most of the time I have had problems with shippers delivering late... even months late. Since you dont have anything much but a phone number or email, they can ghost you anytime they choose. How easy is it to deny a call or just throw a phone away and start over again. Leaving you with no property. Just be sure you have communicated your expectations clearly and ask for very clear contact info, even a copy of an ID or DL. Once this person has your property, what power do you have to get them to deliver? UShip I can assure you does very little to nothing when it comes to these issues. At best they can block the shipper from doing business (in that account) in the future. So what? Anyway... best of luck,... I have used uship dozens of times and had no real issue with uShip. I do wish they could control the vetting system better, and create a stronger connection from the client to the shipper so we have legitimate ways of managing the process. Because now you just have to stay lucky. Lucky you got a good honest responsible shipper.

Date of experience: January 12, 2024
Brittney H. — uShip Rep
over a year ago

Hi Nic,

Thank you for taking the time to share your experience with uShip. We appreciate your honest feedback.

We understand that communication with carriers can occasionally be a challenge, and we apologize for any inconveniences you've faced. As you said, vetting, reading reviews, and being precise with what you need from the carriers before you accept a quote is the key to success. If you ever have any questions or need assistance with a listing/shipment, our support team is available to help.

We truly value your input, as it helps us improve our services and provide a better experience for our users. If you have any specific suggestions or further details you'd like to share, please reach out to our support team at [email protected] or 800-698-7447.

Once again, thank you for choosing uShip. We look forward to working again with you in the future.

Idaho
1 review
2 helpful votes
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Insurance rip off!
January 12, 2024

I engaged in Uship's service to transport my BMW from a dealership to my San Diego home. Unfortunately, the experience was subpar – lack of communication, a significant delay in delivery, and the delivery occurring in the dark. Despite paying extra for coverage, my car arrived with a cracked back window. I reached out to the BMW dealership and they said there was no broken windows on the car. The shipper refused my claim, stating it wasn't their responsibility. I've contacted the BBB and plan to involve the district attorney's office in Austin, Texas. This seems like an insurance issue, and I'm dissatisfied with the service provided.

Date of experience: January 12, 2024
Brittney H. — uShip Rep
over a year ago

Hi Blaine,

It appears the uShip Protection Plan case was denied based on the information provided. If you have supplementary documentation to provide or would like to submit an appeal, you can do so within 30 days from the notice of denial. To move forward with that process, please respond to the email entitled uShip Protection Plan: Case Denied.

-uShip Support

Georgia
1 review
0 helpful votes
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I used UShip to move my motorcycle...
January 12, 2024

...From Seattle, WA to Sarasota, FL. I'm impressed with the platform, the speed of the delivery, and the attention that my driver gave my bike! I'd absolutely use UShip again.

Date of experience: January 11, 2024
Brittney H. — uShip Rep
over a year ago

Hi Rachelle,

Thank you for the kind words! We're happy you were able to connect with a great carrier to ship your motorcycle. We look forward to working with you again in the future.

Wisconsin
1 review
0 helpful votes
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Good and fast
January 9, 2024

Delivered fast and with no damage, loose 1 notified the time and locacation of the shipment. Installed the unit and very happy about the end result..

Date of experience: January 9, 2024
Brittney H. — uShip Rep
over a year ago

Hi Dave,

Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

Ohio
1 review
0 helpful votes
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So simple and easy
January 3, 2024

I have used uShip in the past, and I am so pleased with the service and prompt delivery. So simple and easy.

Date of experience: January 2, 2024
Brittney H. — uShip Rep
over a year ago

Hi Monique,

Thank you for the review! We're glad to hear you had a great experience and look forward to working with you again soon.

Florida
1 review
0 helpful votes
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First timer found it super simple!
January 1, 2024

Bought a large item on Amazon that I needed to return and the seller was kind enough to refer me to uShip. I did get a FedEx quote before listing my shipment on uShip. I quickly received a more competitive offer on uShip and accepted it. Never having used a shipping service outside of USPS, UPS and FedEx, I was a little intimidated by the whole bid process at first, but I had ZERO reason to be. It was straightforward, simple and saved me a ton of money.

Date of experience: January 1, 2024
Brittney H. — uShip Rep
over a year ago

Hi KT,

Thank you for taking the time to share your positive experiences! We're happy to hear that through uShip, you've been able to connect with independent carriers who provide a more affordable method of transportation for your items than those offered by bigger commercial carriers.

Thank you again for your feedback. We look forward to working with you again in the future!

Maryland
1 review
0 helpful votes
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First time. Five stars.
January 1, 2024

This was the first time I used Uship. I was very happy that it was very easy to set up the account and initiate the process. I was very happy to receive a few bids, and I selected a terrific shipper who completed everything flawlessly.

Date of experience: December 31, 2023
Brittney H. — uShip Rep
over a year ago

Hi Brian,

Thank you for sharing your great first-time experience with uShip! Your satisfaction is our top priority, and we appreciate your trust in our services. We look forward to serving you again in the future.

California
1 review
0 helpful votes
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Excellent Service
January 1, 2024

Communication is everything and that's what they brought to the table because transferring something of thousands of dollars, you want to know exactly where it's at. They did awesome!

Date of experience: December 31, 2023
Brittney H. — uShip Rep
over a year ago

Hi Michael,

Thank you for taking the time to share your experience! We're happy to hear that your shipment was delivered with care. We look forward to working with you again in the future.

Virginia
1 review
0 helpful votes
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Seemless ship of personal car, VA to CO.
January 1, 2024

I've shipped personal cars previously and the UShip platform works well. Ultimately shipping is a per mile, logistical business. Have patience as it's not an exact science so the pickup and delivery is never exact. May be few days earlier or later than you expect. The hauler was super nice and the pickup/delivery was perfect using an open rig.

Thanks again and I'll need a return quote in 6 months!

:)

Date of experience: December 31, 2023
Brittney H. — uShip Rep
over a year ago

Hi Mike,

Thank you for the great review! We're so glad to see you had a great experience shipping your vehicle through uShip. We look forward to working with you again in the future.

Minnesota
1 review
0 helpful votes
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Great experience!
January 1, 2024

Using the site was very easy, and I had a very reasonable quote within a couple days. Aaron was prompt, great communicator, and even helped wrap my item up before transit, and it got there safe and quickly. Would definitely use again.

Date of experience: December 30, 2023
Brittney H. — uShip Rep
over a year ago

Hi Jaime,

Thank you for the review! We're glad to hear you had a great experience and look forward to working with you again soon.

Pennsylvania
1 review
0 helpful votes
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Excellant Service
December 30, 2023

I was extremely pleased with with the shipper I decided on. He was on time, and very apparent he had done this before. He was asked to place my trailer in a difficult location, but he done what was asked. I would use him again

Date of experience: December 28, 2023
Brittney H. — uShip Rep
over a year ago

Hi Barry,

Thank you for your review! We’re happy you are satisfied with your experience. We look forward to working with you again in the future.

New York
1 review
0 helpful votes
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Not bad
December 30, 2023

They never set up tracking but everything else went great.The driver was a really nice guy wish he could have spoken better English it was hard to communicate with him.

Date of experience: December 28, 2023
Brittney H. — uShip Rep
over a year ago

Hi David,

Thank you for taking the time to leave us a review. We're sorry the carrier didn't set up tracking, but are happy your items were delivered with care.

Thank you again for the feedback. We look forward to working with you again in the future.

From the business

Business History

  • 512-265-6161
  • Austin, Texas, United States
  • Founded in 2003