uShip

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3.2
Reviews 345

Florida
1 review
6 helpful votes
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They over charge
January 8, 2020

They over charge and add a huge uship fee after accepting bid. Better to call company direct/ Avoid uship as they are just a broker for a broker.

Date of experience: January 8, 2020
Indiana
1 review
4 helpful votes
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Great value, great service
January 4, 2020

Shipped 3 custom motorcycles from Chicago to the Florida Keys. Site was easy to use and saved over 40% from the last service I used. The trick is to do your homework and check the feedback of each provider and to choose your provider off of this. Not necessarily the cheapest. Thanks!

Date of experience: January 2, 2020
California
1 review
3 helpful votes
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They have absolutely no vetting of the shippers.
I have paid through the roof to have my beautiful, $2,000 mattress delivered from New York to San Diego.
It arrived FOUR MONTHS LATE (forcing me to buy a new one), with UNTREATABLE STAINS AT THE BOTTOM.
So thousands in mattress gone, hundreds in shipment cost lost, and a damaged/soiled mattress at the end of it all.

Date of experience: December 18, 2019
New York
1 review
3 helpful votes
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USHIP IS TERRIBLE!
November 21, 2019

THIS COMPANY WILL NOT ACCEPT ANY SINGLE RESPONSIBILITY. THEY WILL ONLY GIVE YOU EXCUSES. WE HAVE HAD 3 PRINTERS STOLEN BY THEIR DRIVERS AND THEY JUST SAID OHH TOO BAD GO TALK TO THE DRIVER AND GOOD LUCK WITH THAT. FIRST 2 GUYS WERE ON DRUGS. THEY DO NOT CHECK ANY BACKGROUNDS ANY DAMAGES- OHH TOO BAD. THEFT- TOOBAD. I WOULD NOT USE THEM UNDER ANY CIRCUMSTANCES*******TERRIBLE!

Date of experience: November 21, 2019
Florida
1 review
11 helpful votes
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Former T. S. P
November 15, 2019

First im gonna address some issues from former reviewers.

1. if you are going to enter an agreement read all of it dont just sign it then act disappointed when something goes wrong.

2. Understand what a transporter is and what is required. Its a easy key stroke to find u.s. m. c. A regulations read them. Educate yourself as to what requirements are actually in place and who really needs them.

3. uship sells information period. They are not required to mediate on your behalf if you bothered to read it you would know this and the contract laws that apply are in uship's state of business not your's i. E the shipper.

4. What you paid for a item is not relevant to the price That t. S. p is asking to ship it. You are paying for the time driving, the body of experience of the driver and a minimal guarantee its gonna show up.

Now as a former driver.
This co doesn't care about you they get upset when you tell the potential customer you are being charged a booking fee same as they are (the shipper).

I don't have a problem with the company making a profit but penalizing a driver for cancellations and taxing them at a higher rate makes it more difficult to win bids. This is counterproductive for everyone involved

Customers DON'T communicate with you and then complain about poor customer service.
Uship tells shippers a estimate of what they should pay. But when asked to produce this model to show how they came up with these figures,

They answer with its an average of what others paid. ( Because all t. S. p's cost are the same across the board right?) no not really.

They will fire you without notice and you cant appeal.
They dont seem to understand without t. S. p's you dont have a business model.

Maybe they should realize they aren't the only ones in the shipping industry.

In short this isn't a company you can count on they treat like chord wood " stack them up and burn them as you need them"

Date of experience: November 14, 2019
Texas
4 reviews
20 helpful votes
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Very Terrible Company
November 14, 2019

Everybody Sorry to say this, I had a Very bad and poor experience with this company Just because me and my brother have two separate accounts there saying only one is allowed per household which he does not even live with me and because of this they went in an suspended our account saying we "violated the policy". And now got an email: We have made the decision to remove your account at this time. We will not be able to reinstate your account and Member Support will not be able to discuss your suspension over the phone. Per the terms of our User Agreement: 18. Right to Suspend or Remove Users.

Date of experience: November 14, 2019
Texas
1 review
6 helpful votes
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My Amazon account was hacked by them and used to by a Alien Ware Laptop $2000 even tried to buy 2 then acted as if it was coming to my home, intercepting it on the UPS website and changed the address to go to Her address Where the lady said she works for them and reships the item on to another address in New York. She gets paid $40 an item. And had done many items. She had also received a new iPhone she was going to ship that day also. DO NOT TRUST THIS COMPANY!

Date of experience: November 5, 2019
Texas
1 review
5 helpful votes
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Uship is not supportive of your requirements.
These guys consider themselves neutral to the customer (ordering shipping) and the shipping service (broker). So don't expect them to assist you if you have any issues or disputes. Although they consider themselves neutral, don't be fooled. They are making money on both sides, and don't vet out any of the contractors on their site.

This will bite you in the $#*! for sure, and it will definitely bite them in the $#*! one day if they don't support their vendors and customers.

There are several other broker type sites like this out there and they WILL support you when there is a dispute until resolution.

Do yourself a favor, don't use them. If you do use them, be sure you don't give any of your payment information to the drivers or shipping companies outside of the uship site. Many of them will quote you pricing, them charge you fees separate from uship.

I have now been burned by their lack of "customer service" when it comes to disputed with the shipping services. I will never let my business do any business with this company again.

Date of experience: November 4, 2019
Joshua Z.
Washington
1 review
1 helpful vote
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Amazing customer service
September 16, 2019

I had to go through customer service because the company w@w enterprises did not compete there agreement and customer service got me a refund and resubmitted my bid with no hassle thank you uship

Date of experience: September 16, 2019
Texas
1 review
2 helpful votes
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Interesting experience
September 1, 2019

Uship sent one offer and when I tried to book they refused saying their bid was wrong then they sent me another from the same company and when I tried to book they refused again saying their bid was wrong. Finally got a bid from ATP logistics, Damion was right on it and got it done toot sweet. Pablo delivered truck in the agreed time allotment. Damion kept me informed every turn off the way. The next time I need something shipped I will definitely call ATP logistics.
After I was booked with ATP logistics, UShip continued to send me bids even after my truck was delivered..

Date of experience: September 1, 2019
Massachusetts
1 review
1 helpful vote
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Owe me over $200. BEWARE
August 25, 2019

Prepaid transport of trailer from Florida to Massachusetts, included all expenses.
Hampton decided to blow thru toll booths in 2 states. So far, over $200. In tolls + fines.
I tried to give a new company a chance...
Stay away. Has not responded to texts, calls. No help from UShip.

Date of experience: August 25, 2019
North Carolina
1 review
7 helpful votes
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Worst experience ever
August 11, 2019

No support after they get your money

Contract to deliver in 5 days took over two weeks

Rude service. Blame carriers they allow to bid on their website

Avoid this company

Date of experience: August 11, 2019
Florida
1 review
0 helpful votes
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Made my life easier.
August 10, 2019

I called you ship 4 less to have my boat transferred from Michigan to California. They took on the job with excellence. Thanks again

Date of experience: August 9, 2019
Virginia
1 review
4 helpful votes
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Danny gilder transport
July 26, 2019

Stay away from this hauler, he damaged my 2 geldings and has no insurance at all and is hauling commercially illegally. His DOT authority has been revoked and they are about to shut him down. Stay away from this hauler!

Date of experience: July 26, 2019
Virginia
1 review
4 helpful votes
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Shipper and Deliver get screwed
July 15, 2019

To deliver a car 1500 miles they feel 1200 is worth it. After their fees I make no money.

This site is geared to having illegals working for free.

Date of experience: July 15, 2019
Washington
1 review
4 helpful votes
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Horse hauler cedar inc stay away
July 13, 2019

I would never trust Curtis and ruby Virginia Rojas or Di khomo or any other names they might be using including Michelle Petersen with any horse or anything

Date of experience: July 13, 2019
California
1 review
4 helpful votes
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Awful
June 22, 2019

Avoid like the plague, they have the rudest customer service! They were completely unhelpful when my boxes arrived 3 weeks late. They take 20% of the pay for what, to do absolutely nothing and tell you they aren't liable for anything? They are the definition of an illegitimate business!

Date of experience: June 22, 2019
Alabama
1 review
4 helpful votes
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SCAM
June 18, 2019

I was scammed. First, I was told that I would need to pay an additional $250 for them to Ship my package. Then, I was told (after I paid that like an imbecile) that I would need to pay an additional $500 to ship my package. DONT BUY INTO IT, KEEP YOUR HARD-EARNED MONEY

Date of experience: June 18, 2019
Texas
1 review
5 helpful votes
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Trash company
June 16, 2019

Absolutely awful shipping service. I am a carrier who experienced multiple communication issues with this company. I addressed them to fix the trash they provide and they did nothing but suspend and then remove my account. They abuse customers and carriers both with absurd fees. It's a disgrace to the freight industry. I get charged 5% to work with a commercial dispatcher and uShip abuses companies and customers and takes nearly 50%. Their customer support is awful and the amount of inactive postings is absurd. It's a wonder how people make money off utilizing them as a loadboard. Absolute trash.

Date of experience: June 16, 2019
Hawaii
1 review
3 helpful votes
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These guys are a joke!
June 15, 2019

I got an estimate to ship my boat to Hawaii, based my cost on that. Now I'm ready to ship they won't even respond. Of course everyone else is $5400. That's $3000 I don't have, so the whole deal is shot! Thanks uship, you guys are a joke! Don't even know the difference between land and sea transport!

Date of experience: June 15, 2019

From the business

Business History

  • 512-265-6161
  • Austin, Texas, United States
  • Founded in 2003