uShip

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3.2
Reviews 345

Canada
1 review
7 helpful votes
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Worst Shipper Ever!
January 27, 2021

I used the service because of the 'shipping wars' show. While my load got to its destination, and in good condition, uShip Never paid the carrier FASTFRATE. They are now putting the file in collection. I have proof of payment. All of this was from two years ago, and they are still trying to collect for a fully paid invoice. Fortunately uShip could not even spell my name correctly so it did not land in my credit history.

Do not use these scammers, and just pay the carrier directly. Like other online services, they take a third of the money, and make shipping attractive and money loosing for the poor truckers.

Heiner Philipp

Date of experience: January 27, 2021
Montana
1 review
19 helpful votes
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Shipment stolen, no support from UShip
January 22, 2021

Be careful of shipping scams through UShip!

My shipment was stolen by the carrier and UShip provided no effective assistance. After filing police reports, retracing phony stories, and dealing with the fact that my treasured items were most likely at a pawn shop and I would receive no reimbursement, my only recourse is to warn others.

My shipping provider was a criminal and UShip takes no responsibility for scams like this operating under their umbrella. In fact, UShip blocked me so I can't even communicate with them. It has been a sickening experience.

My advice is to use a different company and do your research on the movers before booking. UShip will happily hang you out to dry.

Date of experience: January 22, 2021
Florida
1 review
0 helpful votes
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Buyer Beware - no stars
November 20, 2020

I had an Xmas tree to have transported from Fl to Ga. I posted a shipment and received a bid and accepted it. Uship charged me a $24.99 fee. They never disclosed that the transporter also had to pay a similar fee. When a problem occurred they began a negotiation CHAIN between the shipper and transporter. While they were very happy to facilitate these discussions they never participated in reducing their fees. Their fees actually amount to 30-40% of the fees paid by the shipper, but they provide little value beyond the IT web site infrastructure.

I would never use their services for future moves, besides their outrageous fees, the vetting of the transporters falls woefully short of reasonable standards.

Date of experience: November 20, 2020
California
1 review
1 helpful vote
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I wanted to see how much a *potential* move would cost, so I used uShip to receive some quotes. Big mistake. It's been more than a week and my phone has been ringing almost every day since then with multiple callers trying to get my business, many calling repeatedly. Then there are the emails. Lots and lots and lots of emails. Do yourself a favor: if you want a shipping quote, contact a few companies directly. UShip seems like a good idea but the unwanted inundation from dozens of responses is ridiculous. If uShip wanted to provide a valuable service, they'd show you all the price quotes online on their site, like some auto insurance companies do to help you shop. What they do now is essentially trick you into supplying your contact info to be hounded for weeks afterward by third parties. Stay away!

Date of experience: October 28, 2020
New Jersey
2 reviews
3 helpful votes
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Everything went wrong, avoid!
October 26, 2020

The shipper we hired committed to being ready to go but they lied. They were weeks delayed! They kept giving us excuse after excuse. We PAID and had to deal with excuse after excuse. This was a huge issue because our delivery was weather dependent and we had 9 inches of snow when our antique vehicle arrived. This posed an entirely new issue of dealing with icy roads. When we called UShip, they had nothing to say in defense that their third party company, Tempus Logix, was in breach of contract. We will NEVER use UShip again and people should know what a terrible company they are -- they take your money but then do not stand by their third party shippers.

Date of experience: October 26, 2020
Croatia
1 review
6 helpful votes
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Find Another Way to Ship
August 28, 2020

I tried a few times to use UShip. They first give your a range of what to expect for potential shipment costs; High, Medium & Low. The estimates never came close to the the low or medium and always ended up on the highest end.
After putting your shipping emails in you start to get bids and a bunch of aggressive response asking questions and urging you to book with them. All the estimates are the generally the same and when you want to book a service charge is added ON TOP of the shipping fee, not cool and it should be calculated in so you get a real estimate. Anyway, its an imperfect process but I suppose if you luck out and find a somewhat normal shipping entity with a reasonable price then its worth it. Otherwise try to avoid this process as Ive been reading also that your cargo gets beaten up pretty bad in the process.

Date of experience: August 28, 2020
New Zealand
1 review
0 helpful votes
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Motorbikes Shipped
August 7, 2020

Ive buy Harleys from all over America and Ive used uship to get them to Los Angeles. Theyve picked up bikes for me from Seattle, New York, Flordia, texas etc etc and uship always delivered ontime with no problems. A bike dealer actually recomended uship to me. Im based in New Zealand and using uship theres never been any stress, no worries and no damage. 5 years plus, Thanks for the Excellent service Uship, always on time if not earlier!

Date of experience: August 5, 2020
Missouri
1 review
9 helpful votes
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I'd give UShip 0 stars if possible.
July 26, 2020

I signed up on UShip to ship an 80-lb crate from springfield, Mo, to Albuquerque. The crate was stoutly built and the contents pretty much unbreakable. The route was a straight shot down I-44 and out I-40. There was no indication before I began messaging the driver, and there was no indication before he and I agreed on a price, that UShip was going to charge me an additional 30% for their service. UShip is a rip-off. AVOID THEM AT ALL COSTS.

Date of experience: July 26, 2020
Germany
1 review
2 helpful votes
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Didn't get paid
July 22, 2020

I took a dryer from Wayne Pa to Chesapeake Va on July 15th for UShip and I have not been paid! This was my first time going on the road working for this company and I am very disappointed! My name is Scott Winrader.

Date of experience: July 22, 2020
Brittney H. — uShip Rep
over a year ago

Hey Scott, I'm sorry you haven't received your payment. I looked at your account and I can confirm that the payment code was activated on 7/15 and it's been sitting in your account since then waiting for you to withdraw it. I sent you an email directly with instructions on how to do so - keep an eye out for it! - CB@uShip

Colorado
1 review
0 helpful votes
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Determined and kind
July 5, 2020

I had a family heirloom table shiped to me in Colorado from family member in Texas. The movers had had a long day and we're still super nice and the table was in great shape.

Date of experience: July 4, 2020
Washington
1 review
1 helpful vote
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Great to deal with
June 15, 2020

This was a good process, and once we got through the bidding process, and selected carrier had great communication and was very efficient and quick. Kentucky to WA state in 4 days. The shipper selected did an awesome job and continued the great communication through delivery. A great experience and would do again.

Date of experience: June 14, 2020
Texas
1 review
0 helpful votes
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QUICK TO PROVIDE BIDS, QUICK TO TAKE MY MONEY, THEN WINNING BIDER, COULD NOT HANDLE THE JOB! USHIP STILL HAVE MY MONEY AND WILL REFUND IN 2-3 WEEKS
STUCK WAITING WHEN I NEED MY PRODUCT!

Date of experience: June 13, 2020
Virginia
1 review
10 helpful votes
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Illegals and HIgh Fees
June 9, 2020

Uship allows ANYONE to become a transporter and if things go bad (which they usually do), uship states they are not part of that issue and pretty much to go pound sand. The amount of negative reviews is flabbergasting.

Their percentage is now 20% to transporter and roughly 20% to shipper, so in essence you are paying about 40% in fees using uship to post a load and get a phone number.

We ended up moving our shipping to www.motherload.app instead. They do not allow illegal transporters or brokers to bid on shipments.

Date of experience: June 9, 2020
Illinois
1 review
1 helpful vote
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Deal directly with a well known shipper. Uship will pass along extra charges after delivery to make up for under quoting freight. They Added $100 for delivering to a large business because it did not have business hours posted on the website and a house was located on the property. REALLY?

Date of experience: April 30, 2020
California
1 review
16 helpful votes
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Former Carrier
April 13, 2020

I've been a carrier on Uship for almost 5 years. The people are corporate office are terrible. Heather Hoover in particular is the worst. I would highly recommend not using this company period. They charge us carriers a 20% fee which is outrageous. But thats not enough, they also then charge the customer or shipper a fee as well. I've addressed several issues to management there and its worse than talking to a wall. They claim to have "experts" in the business working there. There are no experts. Its a bunch of kids working seasonal jobs who dont understand the transport business whatsoever.

I havent met one smart person the entire time I've used their site. They've been smug jerks on many occasions. Majority of carriers on there are not properly licensed for this type of work either. A lot of quick fly by night guys that Uship doesnt verify much at all. So dont use these people. They are terrible and don't know the first thing about transporting.

Date of experience: April 13, 2020
Texas
1 review
3 helpful votes
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Better Hope Your Stuff Is Not Damaged!
April 12, 2020

Uship will find some good rates for LTL shipments, but buyer beware! We had several shipments damaged during transit and received no assistance from Uship at all. Since the shipment was contracted between Uship and the carrier (IE UPS, FEDEX, YRC, etc), the carriers will not deal with you for damage claims. Uship washes their hands of any damage by telling you to deal with the carrier. After getting screwed on a half a dozen shipments causing me many thousands of dollars in losses, I have moved on and will never use Uship again. Again, they find some good rates, but you are left holding the bag when something gets damaged.

Date of experience: April 12, 2020
Iowa
1 review
9 helpful votes
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Hired uShip to transport a trailer from Texarkana to Iowa. The trailer got picked and then left along side the road in Arkansas. The trailer got impounded and is sitting there. UShip says that it is our problem and they wont do anything about it. Terrible customer services! You get no guarantee with uShip.

Date of experience: April 9, 2020
GB
1 review
6 helpful votes
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Full of Scammers and hidden costs!
March 19, 2020

Everyone that quotes me was a scammer using someone else's company name or the name of a dissolved business. Once you've selected a quote, yahoo adds 10% to you and to them. There are no checks, no assurances and scammers with tons of negative reviews revealing they aren't a real company yet the site isn't taking them off the site.

Additionally, the app and website are poor to navigate, you are not permitted to have a proper conversation of any kind with the shipper before you hand over hundreds of pounds and you wonder if the website is screwing you as much as the scammers. Avoid at all cost. Got a cheaper quote in the end from a legitimate local haulage company with amazing credentials and no commission!

Date of experience: March 19, 2020
GB
1 review
5 helpful votes
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Do not use...
March 19, 2020

Selected a shipper through Uship and paid them almost £800. They never picked up anything and have lied about issuing a refund. Uship has said it's not their problem. DO NOT USE USHIP

Date of experience: March 19, 2020
Pennsylvania
1 review
2 helpful votes
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They over charge after accepting bid. Extra charge for unknown reason was more than bid. I had quit using them one time before for the same reason. I will deal direct with freight company.

Date of experience: January 30, 2020

From the business

Business History

  • 512-265-6161
  • Austin, Texas, United States
  • Founded in 2003