Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Dear All,
Once again i find myself writing to these kind of email to USGOBUY.
I honestly cannot understand if this company is simply unprofessional or looking for sneaky ways to scam people.
First my order got cancelled and I was not notified.
Secondly, when I was finally refunded i got only a portion of the moment.
After much hassle and about 50 phone calls that went unanswered I was finally refunded all my money, about three days later, and they pretended I was crazy, that the money was there all along.
The cherry on top of all this nonsense is the new development that occurred, yesterday.
After paying an outrageous 3106. 47 USD shipping fee, I thought my nightmare with USGOBUY was finally over... But noooo.
As soon as I was finished paying, I got not one but two emails claiming that I have two new packages that has just arrived at the warehouse. How could that be? I thought to myself, as it has been weeks since I have not ordered anything. So, I did the only logical thing- I requested to get some photos of the mystery packages. From the first photo I got the tracking number, and was able to track that parcel. It arrived at that warehouse, on 16.01.2019...(Exactly as amazon said) Today is the 07.03.2019. Even better yet, It was handed over to a guy named Ken. Well Mr. Ken. What on earth have you been doing with my package for so freaking long? Keeping it warm perhaps? And you decided it was perfect to had it back to me only after I've already paid 3000 USD for shipping?
So, as I type this email, I received a second email from USGOBUY. With 5 blurry photos of the second package. This time the photo was so bad I couldn't make out the tracking number. That is okay, I will use the tracking number given to me when I bought said package. So this package was delivered on the 14.01.
Is this a joke or is this company taking me for a fool?
Well, either way you better have a great explanation to why my two packages magically appeared right after I've paid so much to have everything shipped together.
Plus, they give you a calculator that supposedly, calculate the shipping cost. Well that is a big fat lie also. No surprise there.
You better have a good explanation for this.
This company is a fraud, a scam and unprofessional.
They always support me kindly and ship it rapidly. I will use them from now on definitely.
They are my recommended forwarder to everyone!
Used them several times and so far have had no issues with them get packages quickly. They process and ship packages very fast.
I have been using their service for almost 4 months, I'm really like their service... Will continue to use their service... They have very organised system and they never damaged or lost any of my parcel yet...
I have been using their service for almost over a year now... So far I am really liking their service. Will continue to use their service... They have very organised system and they never damaged or lost any of my parcel yet... the customer service team is also quick to reply for queries... only annoying thing is customer service team sometimes does not provide exact answer. They will only copy paste some answer and send it to u... They should improve their customer service department a little more
It has been two weeks now and my items are still not on the way to me. Their buyforme shopper couldn't buy from any website other than amazon, even my eBay items were cancelled and that is where my nightmare began, then they would charge overpriced fees including for service. It's kind of sad they charge this much when all they use to buy on amazon are gift card which were gotten for much less(Another scammy way to make money off customers). They wouldn't update orders with tracking info timely and when they finally did, they made me go through the hassles of webmoney and all the verification and delays it entails when they could have just provided me with their receiving info and then I split the payments so they could go through. Now I have paid for my items to be shipped since 24hrs, this is what they say on the final page, yet the warehouse didnt ship my package all through the whole of friday and then i have to wait until monday now since they dont work on weekends. In all, it is a very terrible experience as I have used other services which were timely, less expensive and didnt put a huge toll of stress on me. I would advise anyone not to use them. I will never use them and neither of my friends will. I have also provided all of my identity things to them yet they continue to randomly say I need to verify my identity. Can't only imagine if these private documents get into the wrong hands. Don't be fooled by the positve comments on here, they are either as fake as USGOBUY or paid for.
On behalf of USGoBuy, I apologize for any inconvenience this may caused to you. All the BuyForMe orders will be handled but due to various policies of US merchants, some orders may be cancelled or need more time to be processed, such as Apple, H&M, A&F, etc At that time we have to cancel your order and refund to you. We suggest you to check with our BuyForMe team or the support of the online stores for their shipping policies before placing the orders.
We reserve the rights to request verifiable identifications when we start risk monitoring. At that time your parcel won’t be shipped until you are verified. I am sorry but our warehouse is closed during weekends. Your parcel will be shipped by next Monday.
Your patience will be highly appreciated.
Update: I have contacted this company like they told me to and submitted all the documents which prove that my merchandise went to them, and where they claimed it is further on way to me and even where I bought it and the email where DHL ecommerce me informed that my parcel never left their storage. They wrote me again this:
"Dear Customer,
I am sorry for your unfortunate experience with USGoBuy. However it seems that we are unable to locate your parcel ************** within a short time.
Please send us your order proof of the parcel so we can check further solutions for you.
Thank you for your understanding and cooperation.
We apologize for any inconvenience this may caused to you.
If you have any questions, please feel free to contact us.
Best Regards,
Monica
Customer Service Department
www.usgobuy.com
Interesting is the fact that I submitted them already everything but I did submit all the documents again and I told them that I am really unsatisfied with how this here went and that I feel like somebody in their company have just stole my product because it was a rare collector knife which I bought really priceworth with eBay.
Afterwards I did not get any answer and as I asked if they will answer me soon I received the information from my email provider that my email address was blocked from them as spam so they not received it.
That's actually how they treat customers, my product got stolen in their care, afterwards they claimed it is on the way and kept me waiting for informations about two month and then they claimed it went lost in the care of DHL e commerce. And finally they blocked my email address because I asked them to investigate where my property is! They could never submit me any proof that it was handed over to DHL because that was just a lie. But I have all the proves it was handed over to them.
I investigated in the internet and I am not the only customer which merchandise disappeared in their care.
I CAN ONLY WARN ANYBODY
STRONGLY TO STAY AWAY FROM THIS COMPANY. USE RATHER ANOTHER SERIOUS COMPANY!
I am sorry to tell you that your parcel 1810120428212151 is confirmed to be lost by DHL eCommerce.
According to our policy, if your package is lost and you paid insurance, we will compensate the lower one of declare value and invoice and international shipping fee. In this case, we have already refunded you $67.80 to your PayPal on Nov 6.
We truly apologize for any inconvenience this may caused to you.
However we never blocked your email unless you don't be able to receive any response via email from USGoBuy.
Thank you for your understanding and cooperation.
Unreasonable and rude conduct.
Your review
I STRONGLY warn anybody from using this company. I bought an item quite cheap from eBay and they really stole it! They claimed they did handed over to DHL but DHL never received the parcel. In fact it went to their warehouse and there it went lost. They kept me hanging on writing emails with them for 7 o 8 weeks but with no result. I really really consider every customer to stay far away from this unserious service! I regret using it, I never thought things like this could happen using a official company but in fact it happened. RATHER STAY AWAY FROM THIS COMPANY!
I live in Angola, and I use this for several times. I recommend this service. I use usgobuy from 2016 and they are serious company.
Do not recommend the service. Their terms say you pay for the shipment the estimated fee. If the actual sum will be less, the difference will be credited to your account.
But after I paid for the shipment $32. But after the shipment was made they charged me extra $37. I think this is cheating. Also nowhere in their terms, such a procedure is mentioned.
When I contacted support they offered me $11 gift coupon, but canceling the extra charge was not an option. Neither could they refer to the terms of such a possibility.
After you pay we will open, repack and consolidate your parcels for each shipment in order to minimize the weight and save you shipping fee. However there is little room of size or weight deduct when repack one parcel.
In some rare cases, weight may increase, such as repack an item arrived with plastic packaging with a carton box. This happens especially when repackaging just one package. So to save more on shipping cost we suggest you to wait until other purchases have arrived and send them all in the same consolidated shipment.
When your original packaging of your parcel is not firm enough for international shipment, we will add some protective materials to your parcel protecting your items from any unnecessary damage. So your parcel becomes heavier and larger, there is extra shipping fee you need to complete.
Been with them for a few years now and just shipped my 18th package this last week. Never had a problem. I usually ship using DHL Express but they started offering DHL Standard which costs less and is great for small value items, used it once and also had no problem. I only had one experience with their customer service and it was good with prompt replies.
Precossing time for packages is SUPER fast (less than 24 hrs) as long as it's a business day.
I read a lot of reviews claiming that UsGoBuy refuses to ship packages and asks for identification, and to those people I say - VERIFY your account with UsGoBuy BEFORE shipping your packages to them. The verification process is a must before you start using the service. Also if you pay them with PayPal make sure your PayPal account is in order and that your PayPal address matches the one registered on USsGoBuy. I went through their verification process and never had an issue shipping a package.
Overall I'm very happy with their service and will continue to use it.
They measured my product to be 26 X 13 X 11 inches when it was in fact
Only 24 X 2 X 9 inches. This caused the shipping weight to be 26 lbs
Instead of 5lbs, making the price of shipping it skyrocket. I tried
Asking them to remeasure but they said that they remeasured and it was
"accurate" and wanted to charge me $10 to remeasure. DO NOT RECOMMEND
FOR ANYONE.
I am sorry for the discrepancy but I think you misunderstand what we mean. Actually we received many parcels every day with the actual weight and size different than that the estimated ones provided by the vendor.
As we talked via email, our warehouse to remeasure the weight and size and provide you the photos as proof. There will be $10 handling fee if the sizes we entered are correct. Of course you will be waived from the fee if the weight and size we entered are wrong.
Thank you for your understanding and cooperation.
Usgobuy is a good place for make any type
Of shipments of all buyings we can do its very flexible in terms of managed the packages and very fast in informate the user about the package
Very suggested
Very good service with speed and efficiency every time better security there is no better than usgobuy. Very good and fast service with 100% trusting service
It would appear that USGoBuy has stolen my packages and refuses to give them back. USGoBuy has stolen my packages and refuses to give them back claiming I can't verify my identity... After dealing with me for weeks, forcing me to send them private documentation to backup my claims, and then on top of this telling me they have verified who I am, now I am being told they refuse to help me and won't be releasing the package. After contacting customer service I was told the warehouse, whoever is running it, wouldn't release my packages for reasons untold. I have verified my account to the tees. Shipped on the account multiple times and they still refuse to send my packages. Attempting to attain legal contact information to start the litigation process as their customer service has been nothing but abhorrent from day one and now they've literally stolen from me. They replied to another review I wrote claiming I asked to change the email and password, but all I needed changed was the password. These dudes are stealing from people. They have even ignored my BBB report.
I am sorry but we never stolen your parcels. Your parcels are there exactly in your account.
You claimed your USGoBuy account was stolen by somebody and password retrieved and asked us to change both the email and password for you.
For security reasons, we have to ask you for the purchase proofs of the two parcels in your account. However after double checking, the real recipients on the boxes are totally different than that on your purchase proofs.
I am sorry but to protect the rights of our customers, we cannot satisfy your request.
If you like, we can suspend the account to avoid your parcels were shipped by another person.
Thank you for your understanding and cooperation.
If you changed your mind and only wanted to change the password for you, it's okay. Please click "forget password" to modify your password. If for some reasons, you are unable to retrieve the password, please send us an email from the registered email and authorize us to change the password for you.
Hasta ahora, me ha brindado un muy buen servicio para compras de USA a Bolivia. La condensacion del paquete me ayudo mucho. El tiempo estimado de entrega fue respetado, además los tramites y aranceles aduaneros fueron mucho mas comodos. Lo recomiendo ampliamente.
I have received my parcel very fast and it was packed very safely. Really appreciated thier good customer support and acurate information. Higly Recommended to everyone. Very good and fast service with 100% trusting service
If you want to buy something in the USA and do not have address to purchase, I recommend my friends to use it.
That was my third shipment and I am very satisfied with their services, package consolidation is very professional, utilizing all spaces to tide and fit in the smallest applicable box. Keeping my package for 60 days will give me the opportunity to prioritize my packages shipping orders.
My packages are delivered in my country Ecuador... the best service for consolidation I don't need any premium account for that, is free. The shipments are safe. I fell good with the service.
This freight forward service does exactly what it suggests. Have a question? They will answer and quickly too.
Sorry for the late response. The items in your order B1190115115283047 were not canceled in the same time, we refunded twice on Feb 2 an Feb 6, which makes the total refund to be $1020. 80.
Kindly check the second email or "account activity" in your USGoBuy account.
To withdraw, here are the steps:
Log in your account-->click at my account -->click at the Account Activity-->click on the “withdraw”---> fill in the information and click the submit button