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I have order a laptop and it was supposed to ship out on the first of may.
Everything was good at the beginning and they provided a tracking, and things were running as it spouse to be.
Later on the tracking just disappear and when i contacted the carrier they said that the shipment was pulled back by the sender.
I reached out to the website, and they said that the carrier cannot ship laptops to my country.
If there were legit they needed to inform me but they didn't and i was the one who found out after following up with them.
This is not the problem the problem is they are claiming that the carrier has not give them a return date for the laptop.
Now i'm stuck after almost two months, and i don't have a date when the laptop is going back to the website warehouse and when it's going to be shipped to me "thats it im going to see my laptop ever".
So please before you choose this website please ask yourself if you want to see your shipment or not.
I have used their buyforme service for some discounted Banana Republic Shirts, I am based outside US and sadly BR doesn't accept cc issued outside of US. After wasting my time placing the order, sending the URLs and the product photos and paying the full order amount. After 2 days they have sent me an e-mail order cancellation. Contacted them and said the reason was the item is no longer on sale and back on the regular price. Such a dumb excuse just to charge me for the full price items as upto now BR store is still on sale. It's been almost a week and they have kept my money in their e-wallet account instead of refunding it in the original mode of payment. Luckily I paid it with paypal and filed a dispute. The most inefficient customer service I have encountered.
All the BuyForMe orders will be handled but due to various policies of US merchants, some orders may be cancelled or need more time to be processed due to the various policies of the online stores.
I am sorry but for all of the refund will be credited to your USGoBuy E-Wallet first for online records. You can withdraw your money from your USGoBuy E-Wallet to your Paypal step by step.
Since you filed PayPal dispute before withdraw, unfortunately we are unable to refund to you immediately. You may wait for the dispute result from PayPal which may takes several business days.
I have been writing numerous times for status of both my parcels since early April'20. The tracking system were not reflecting any status. Not a single reply from them. I suspect they are not in business. Please reach out to me (undersign) if you see this.
Rdgs
Travers
As we talked via emails, with the recent outbreak of the Coronavirus (COVID-19), some flights have been canceled. USPS is trying their best to accelerate the speed. Your parcels are both held in USPS SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER and waiting for the flights.
Since there are no tracking update over a month, we can refund the shipping costs to you first. If later it's located or lost, then we will take the next steps. Please reply to our emails if it's okay with you.
(UPDATE) USGOBUY have successfully returned my items back to Amazon, but I must say I've never seen such an unserious company.
This will be quite long, but I'll make it as brief as possible. I'm a blogger and I write about smartwatches. I managed to save about $1k to order 4 smartwatches, a tripod stand and letscom headphone (for my YouTube videos) from Amazon but unfortunately couldn't be shipped to Nigeria, I then opted to use a forwarding company. Myus. Com was my first point of call, but they took too long to respond, before I decided to sign-up for USGOBUY. Com. Sign-up was easy and fast, but this was the beginning of my travails turned truama and depression.
Amazon successfully delivered my package to the address USGOBUY provided, and they were honest enough to inform me my package has arrived (2 packages). I then ordered for shipment of which I paid with PayPal. They acknowledged, funded my account and shipping fees was paid.
It was time to ship my package, then then said billing address on PayPal isn't same as shipping address, that I must submit 3 documents. I did upload all three documents and it took them 4 days to verify. Account says 100% verified, but it's now over 3 days and my package (U*******1974) has not been shipped.
The worse of it all is that this company take forever to reply emails. I don't know how I got myself in this mess, if only I was here to read reviews, I would never have gambled with such unprofessional, lackluster and scam company. I'm depressed right now. I'm pleading with USGOBUY to please ship my package, and if for any reason they can't ship successfully to Nigeria, inform me so that I can apply for return back to Amazon.
I'll not loose my hard earned money, so I'll not accept any form of excuse as it's very clear from multiple reviews on this site and elsewhere that USGOBUY is a totally unserious and a scam company. This company is registered as USGOBUY LLC, I wonder how they have been allowed to thrive in the US of all places.
My findings;
1. The operators of USGOBUY don't reside in the US which explains the "we'll contact our warehouse" phrase.
2. This company is very shady in their dealings. Amazon shipped my packages to a US address with no qualms despite my billing address being different from shipping address. All I did was provide recent transaction statement and my account was approved. Why is USGOBUY delaying my package?
3. They charge exorbitantly, but I don't want to go there, just send me my package (U*******1974) successfully, and if you can't, tell me so I can request for a return back to Amazon.
I've come here to tell the world my ordeal since USGOBUY will not answer my mails. I'm very sad and totally disappointed. I don't just know why a group of people will choose to cause sadness and sorrow to other people who have put certain level of trust on them.
Actually, as a package forwarding agency in USA, we encounter a lot of frauds cases every day. Most of them are reported by the merchant or the holder to use frauds credit cards for shopping, or abuse our address as billing address. At that time we have to suspend or close their account and ask them to provide necessary information to verify identification. All the packages will be held or returned to the sender and hand over to police if necessary to avoid any risks.
For security reasons, we don't support PayPal or credit card payment for basic customers’ shipments to Nigeria. Unfortunately your payment is failed to be verified due to your billing address on PayPal isn't matched with your shipping address. Please choose WebMoney, Alipay, or Wire Transfer.
We have operations both in the United States and China, for some issues related with the warehouse, customers may need to wait some time for the response due to time difference.
Thank you for your understanding and cooperation.
Do not use Usgobuy, EVER!
They took my money, failed to purchase the product, failed to follow up on my order for 2 weeks, until I chased them up, and then they gave a refund becasue their system did not even purchase the product. Complete waste of time! If you want PROOF that they are dodgy, ***their purchase payment was NOT ACCEPTED BY WALMART!***
So much for black friday bargains. ABSOLUTE WASTE OF TIME AND SALES
IMPORTANT NOTE: When they "refund" an order, it DOES NOT go back to your payment type (card paypal etc), it goes to your "ACCOUNT" on their website. You have to then manually "withdraw" the money to get it back. VERY DODGY.
Also, you can only delete your account by contacting support.
I am also now starting to get new spam messages (as one other reviewer pointed out) - I suspect they have sent me details on to other parties.
DO NOT DEAL WITH USGOBUY EVER!
On behalf of USGoBuy I would like to apologize for the circumstances which caused you to file the above-referenced complaint.
All the BuyForMe orders will be handled but due to various policies of US merchants, some orders may be cancelled or need more time to be processed, such as Apple, H&M, A&F, etc
For online records, all of the refunds paid with PayPal will be credited to your USGoBuy account. You can withdraw your money as follows:
Please click at Withdraw in Account Activity, fill in the related information and submit your request. We will refund the money to your PayPal account or WebMoney account from which you send money to us within 1-2 business days.
I think they do
In the uk we have laws against this thank god for the EU law imposed on the uk
USGoBuy Take note people take a very dim view on company's that do this!
I am sorry but I cannot recognize your identity based on your name Chris F. If you are a member of USGoBuy, please provide your suite number. USGoBuy.com is the largest and most reliable package forwarding agency in USA, serving more than 200,000 customers in over 200 countries. We at USGoBuy LLC, along with our subsidiaries and affiliates, respect your concerns about privacy. You can check our Privacy Statement here https://www.usgobuy.com/en/privacy.html
SAVE YOUR MONEY! THEY CHARGE TOO MUCH MONEY AND THEY DONT DELIVER THE PACKAGE TO THE ADDRESS YOU PROVIDE AND SOMEONE ELSE HAS TO PICK IT UP THE PACKAGE SOMEWHERE ELSE AND ALSO THEY ASK FOR MORE MONEY TO GET THE PACKAGE... BAD SERVICE!
The United States Postal Service is one of the least expensive shipping and mailing service, but USPS does not have the guaranteed speed of delivery and they are not the greatest with tracking packages.
Generally USPS will provide door-to-door service. But if your package is overweight or the destination is in remote areas, etc the local post office may ask the recipient to pick the parcel up by themselves. Please consult your local facility for their policies.
If your package acquires any duties or taxes, this will be payable to the carrier upon arrival to your location. It depends on the country, you will need to contact your local customs agency to determine the rules and regulations on the items you are wanting to import.
Ive only dealt with them twice, the first time they over charged the postage by $18. Ive dealt with them again just to use my $18 credit, they told me the price a few days later they wanted more postage, how can a company that sends millions of parcels get my shipping so wrong both times.
When you choose "fast shipment" you will be asked to pay the shipping fee before consolidation. After you make payment we will open, repack and consolidate your parcels for each shipment and ship your parcel in one business day. All the difference will be credited to your e-wallet in your account or you will be asked to make a second payment before we ship your parcels out.
Your original packaging of your parcel is not firm enough for international shipment, so we add some protective materials to your parcel protecting your items from any unnecessary damage. So your parcel becomes heavier and larger, there is extra shipping fee you need to complete.
Please understand us and complete payment so that we can ship out your parcel.
I've using USGoBuy for more than two years without any complaints. My items always arrived packaged carefully, and shipping cost are very reasonable.
Good service overall.
Up to date since I join them, I haven't any trouble shipping to Iraq, different choices in shipping companies for the customer.
They can make very easy shipping there is always a person who can help them in their adventure of sending around the world (online chat)
I have ordered an Iphone from Apple.com using this site and the shipping company USPS lost the package and now they are only giving me back 400$ for the refund. The shipping cost and phone all together cost 600$ and they only give me back 400$ because I had and Insurance. If I don't have an insurance they will pay only 100$. I can't understand why they can't refund all the money. I already gave them the original Invoice. I can't understand how this the fault of a customer. I wanted to use their service and now I don't know how to use in the future. What if they will loose my next item and just say sorry!. Maybe never buy items cost more than 400$ with USGOBUY>
On behalf of USGoBuy I would like to apologize for the circumstances which caused you to file the above-referenced claim.
According to general logistics policy, if your package is damaged and you paid insurance, we will compensate the lower one of declare value and invoice. There are maximum compensation amounts on each of the shipping method which are matched with the refund policies of USPS, DHL, Fedex etc
You can check our Insurance & Claims terms here http://blog.usgobuy.com/insurance-claim.html
Thank you for your understanding and cooperation.
I've been working with USGOBUY for years and I have always been satisfied by their job.
I will for sure go on using it, for some us companies don't ship abroad and I live in French Polynesia or have a too expensive delivery price.
Usgobuy is best company
I am from Iraq
They make my boxes very small so I didn't have to bay more money
Thank you
I have a problem - USGOBUY received my package and according to their website the package was sent by DHL 6 (!) days ago. BUT guess what - DHL doesn't recognize provided tracking number and virtually doesn't know anything about a package. I sent emails to Claims and Service - no respond. USGOBY, WHERE IS MY PACKAGE?
Your parcel was sent via DHL eCommerce instead of DHL express. Please track your parcel on https://webtrack.dhlglobalmail.com.
Please note our emails will be replied within 24 hours. Our customer service have sent the tracking link of your parcel to your email. Kindly check it when you are free.
I have been using the service of usgobuy for over one year and I had never any issue. The are having best price offer I could find on the Internet.
They steal your goods when they like it by claiming the items are prohibited, items are not in their prohibition list nor any of the carriers they use. Then they go an state the airlines do not allow it, why would an airline not allow it when its not a prohibited item to be shipped by Air Freight Regulations both as cargo as well as with passenger carrying aircraft. They think they know better. Even after pointing to airlines and carriers documents stating they carry these items without any issue this company robs you blind and there's no recourse. In future stay with a company from the USA, if I knew this was a Chinese company I would of stayed away
I am sorry but batteries are considered to be combustible/flammable items which are dangerous for airlines so they are unable to be shipped internationally. If you are unable to return the parcels to the senders or your customers, please arrange a domestic shipment.
Thank you for your understanding and cooperation.
Excellent service and quick response to call center All shipments received in time. Thank you very much
They hacked an account of mine and ordered items with my payment account. You are buying stolen goods if you buy from them.
Dear All,
Once again i find myself writing to these kind of email to USGOBUY.
I honestly cannot understand if this company is simply unprofessional or looking for sneaky ways to scam people.
First my order got cancelled and I was not notified.
Secondly, when I was finally refunded i got only a portion of the moment.
After much hassle and about 50 phone calls that went unanswered I was finally refunded all my money, about three days later, and they pretended I was crazy, that the money was there all along.
The cherry on top of all this nonsense is the new development that occurred, yesterday.
After paying an outrageous 3106. 47 USD shipping fee, I thought my nightmare with USGOBUY was finally over... But noooo.
As soon as I was finished paying, I got not one but two emails claiming that I have two new packages that has just arrived at the warehouse. How could that be? I thought to myself, as it has been weeks since I have not ordered anything. So, I did the only logical thing- I requested to get some photos of the mystery packages. From the first photo I got the tracking number, and was able to track that parcel. It arrived at that warehouse, on 16.01.2019...(Exactly as amazon said) Today is the 07.03.2019. Even better yet, It was handed over to a guy named Ken. Well Mr. Ken. What on earth have you been doing with my package for so freaking long? Keeping it warm perhaps? And you decided it was perfect to had it back to me only after I've already paid 3000 USD for shipping?
So, as I type this email, I received a second email from USGOBUY. With 5 blurry photos of the second package. This time the photo was so bad I couldn't make out the tracking number. That is okay, I will use the tracking number given to me when I bought said package. So this package was delivered on the 14.01.
Is this a joke or is this company taking me for a fool?
Well, either way you better have a great explanation to why my two packages magically appeared right after I've paid so much to have everything shipped together.
Plus, they give you a calculator that supposedly, calculate the shipping cost. Well that is a big fat lie also. No surprise there.
You better have a good explanation for this.
This company is a fraud, a scam and unprofessional.
Sorry for the late response. The items in your order B1190115115283047 were not canceled in the same time, we refunded twice on Feb 2 an Feb 6, which makes the total refund to be $1020. 80.
Kindly check the second email or "account activity" in your USGoBuy account.
To withdraw, here are the steps:
Log in your account-->click at my account -->click at the Account Activity-->click on the “withdraw”---> fill in the information and click the submit button
According to Aramex, this shipment needs to be returned to USGOBUY as Aramex currently can’t ship out shipments containing electronic devices to Qatar and Israel. However Aramex cannot tell when it is expected to be delivered. We are continue to work with Aramex to figure out the exact location of your parcel. At the same time, we have refunded the shipping fee to your USGoBuy account. You can withdraw to your PayPal.
We appreciate your patience during this difficult time.
Thank you for your understanding and cooperation.