Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
This company is so terrible & unprofessional. At first they said I should verify my ID which is a very big risk; but I didn't mind because I have already purchased high end items. Yet they still delayed to ship out my items.
I had to email them several times for several days before they put a UPS label on it; and it took 4 days before they sent it to UPS.
Now, I have to more shipments pending. It's almost two weeks since I paid for them yet they have not sent them to UPS.
I have lost more than $2k in booked flights using this terrible company. I signed up because of their high rate with hopes I would get quality service; but no, all I got was sluggish and unprofessional service.
I have to plead and plead before they would make any move... so bad.
Weeks after verifying my identity, two of my parcels are still being delayed: U*******5710 & U*******5995.
They claim to have shipped one but only created a label for the past five days. I called UPS and UPS said they haven't received it. The other one is just laying there.
I am just waiting to ship all my packages out and that would be the end of using this terrible & unprofessional company.
I have spoken to my lawyer and will sue this terrible company for damages & negligence by Monday if they don't ship out two of my parcels with them before then
Did anyone use western union to send payment to the company lately, they need to update the recipient name on the website to weichen GAO which I sent my payment to and has not been added as a deposit into my Usgobuy account for the past one week now.
We have changed the recipient name of Western Union since several months ago. I am sorry if you were not notified. Please log on your USGoBuy account via a computer to check the correct information. Thank you for your understanding and cooperation.
Good service- Need to better follow instructions given when paying $10 extra for special instrucions.
Half of these instructions are either missed or not followed
We admit that there are some deficiencies in our service, this may cause some negative feedback from our customers. But we always devote ourselves to provide superior service to our customers. USGOBUY is growing and hope you can understand and more valuable advice welcome.
Everything is perfect, comunication, service, I have used three times and never had a problem. Unfortunatelly in brazil there is a great tax.
Very good place to make purchases in stores in the United States and re send to everyone, competitive rates, simple process, will definitely buy again
Am using this service for almost 2 years
And never had any issues
During this time they improve customer service and a lo of futures
Feeling so comfortable when using this service to ship my items
Thank you.
Service within expected... highly recommend... I'll try more. Everyone needs to try... I tried shipping with another company and I had a lot of headaches.
Someday I was looking for a good forwarding company and found it. Professional service, fast shipping and good packaging made my choice. Thank you!
The first storage I really like. My packages arrived fast and safe. I will try more. Everybody needs to try it.
Fast and good service. I did have problems to sned my packages. My packages arruved fast and safe. I tried to send with a other company and had a lot of headache.
Please read all reviews with 1 star before deal with this company, all one star reviewer faced same thing "the apple items lost (stole)". I believe the company specialty to steal apple products.
I am sorry but according to our warehouse, we have already consolidated the iPhone 8 Plus 256GB Gold and shipped to you. So if you didn't receive the item, it must be lost in transit. So we filed a claim with USPS and now your case is pending investigation. Please allow some time for the update.
I am sorry but we didn't steal your iphone. When you process a shipment through your USGoBuy account to be forwarded to you, the insurance is already calculated to cover the total value of the shipment which is 2% of the declare value. You may opt not to insure the shipment. If you choose not to insure you shipment, you take the full risk of any loss or damage to your goods during the shipment process.
According to our policy, the compensation terms are suitable for insured parcels. If you don’t buy insurance, we won’t compensate for partially lost parcels.
I use USgobuy package forwarding services all the time! I buy most of the time phones and other electronics from USA and since most of the stores don't offer shipping of any kind to Serbia, here's where USgobuy steps into place! They reship it for me, at an affordable price, the consolidation is also free for up to 10 packages! Which is great. Since I have been using their services for months now and never had any issue I can recommend at a five star rating!
After looking for options, I found this excellent company to make shipments outside the United States, good storage time, consolidation and competitive prices
Cheap, professional, perfect handle, fast shipment and consolidation. More than 5 times forward my parcel perfect and smooth
Trust me i got delivery fast as i never expected. 14 days from us to india... go for itttt...
I was so stupid to trust these fake 5 star reviews below.
Two packages were sent by Apple.com for an iPad Pro and Beats Earphones. They were delivered on the same day by the same person through UPS and were signed by the receiver named "LIJ."
They claim that they only received one package containing my Beats Earphones but never received my package containing iPad Pro. They are not claiming responsibility for the lost or STOLEN package even though they signed for it.
They want me to contact Apple that I lost the package when I didn't.
No refunds given.
I reported them to Oregon's consumer protection agency and I am preparing to sue them in small claims court. AVOID THIS COMPANY AT ALL COSTS.
EDIT* Haha, NOW they respond, after not responding to my e-mails. There were two packages that were sent on the same day (8/30). It was both scanned before being handed to "LIJ." It could not have been marked as delivered until it was handed over to the receiver. I WILL NOT report this to the vendor, because they did nothing wrong. I will report this to the proper authorities so that justice can be served. You stole enough packages from innocent customers. I should've read more reviews before using your service.
I am sorry but we don’t receive your parcels currently despite it shows "delivered" on UPS.com. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within the following business days. You can also choose to file a claim with the vendor because your package is not delivered at your designated address.
Been using this service for over a year now and i have never had any issues. Items are always packed very well and neatly, never lost a parcel as i always ask them to repackage. They answer my queries really fast like within 24hrs. I always choose the fastest shipping method suggested by them and i always get my items within 3 days and that is pretty awesome. So far so good and am gonna stick with them. Thank you for your wonderful services. I appreciate you guys a lot.
i've shipped my through them two times already and everything was ok. i received all my itens in time. i'm satisfied
I've used USGoBuy sister site Yoybuy before so I'm familiar with their shipping processes. I find USGoBuy's pricing to be relatively cheaper compared to other forwarders which is another main reason why I use their service. Most of the time they are pretty reliable and on time but when there are issues, it could take some time to resolve them. Customer service (chat service) works from 10am-5pm (GMT+8) which is the same as my timezone so that works out for me although I would also prefer they have chat rep who works at US timezone.
My items are also packaged well although there was one time a couple of my custom-made polymail bags were sliced open during consolidation.
To this day they fulfilled the agreed. The packages arrive packaged well and protected, quickly. When the fee is charged more than the actual value of the freight they refund the difference. Good job!
We reserve the rights to request verifiable identifications when we start risk monitoring. This happens the actual shipping address is not matched with your PayPal address, you are reported by merchant, vendor or credit card account holder, etc At that time your parcel won’t be shipped until you are verified. As a new customer who never place an order before, we suggest you to submit these document in advance in case of any delay in shipment. ​