U.S. BankReviews 308

USBANK solicited me to apply for a business card with $500 reward after spending $4500 in the first 150 days. When they set it up they gave me card and separate card for wife with different number. They billed us on one statement like we have one account which we believed we had. When rewards time came they separated statements and stated no reward because $4500 charged to neither card even though the single statements totaled more than $4500. We were never advised that the two cards would be treated as one account for billing and payment purposes but separately for rewards. It appears to be a "gotcha" by USBANK. When I contacted the person who solicited me to get the card she stated that I would receive the reward. Another person from the bank told me the same. Apparently some bank employees were not aware of the "gotcha" that USBANK built into the procedure. Beware of any dealings you have with USBANK.

I went to closing with a fixed rate mortgage and one year they said they made an error changed my mortgage call to confirm that it was changed and that there was no issues with the escrow and said I was all current. In July they doubled my mortgage and did not put any money in the future escrow account. The only Bank I have EVER worked with that does not calculate the future escrow. They refuse to work with me! As a single mom working two jobs they increase my mortgage by $800 a month. The staff was extremely dismissive and refuse to even do bi-weekly payments to help with this massive change in my financial situation. US Bank is extremely unprofessional and they do not communicate to their members when they do not pull escrow out for the future year leaving their customers with a doubled mortgage payment with one week notice. I will never ever ever recommend US Bank to anyone!

Beware when calling their customer representative, all of them has very bad attitude, no matter when you call or whoever trying to help you, they treat you like you're not even a customer, they sigh when you have a question, they don't feel like explaining stuff that you don't understand and they hung up on you so quick when you finish without saying thank you.

They closed my account without any warning! They said they sent a letter 2 months before to verify my information and they didn't get a reply. So in 2 months no calls, emails, text, or follow up letters. In which the supposed letter I never received in fact for the 10 years I've been a customer with them they never did this why now? They are going to loose a lot of business this way! I hope they go under in this economy, I'll be the first one to cheer! Oh yeah last email I got from these basterds was 9 months ago, yes I checked my spam too.

Us Bank is charging my auto dealer a 6k early payoff penalty because I will not lease my new car with US Bank. I am trading my vehicle in a year early as my needs have changed. I now have to keep my vehicle as I can't afford to pay 6k extra for a vehicle. Payoff is now more than I paid for the car. Run away from this bank.

Their online site sometime accepts my log in 50 % it will not so I have to redo everything.

Quitting their service.

Bad customer service. The worse service received by supervisor Alsinio and representative Debra. They don't like to listen to customers explanation and they just keep repeating themselves. Miserable people behind the phone. They need to replaced with people that deserve this positions. I called in for charges that was done on my account that I should of not be charged they denied on helping me. Im going to close my bank soon as my account is down to 0

My dad's account was frauded. He has one source of income which is social secuirty. His debit card was compromised and $6500 dollars worth of products and services were purchased by some crooks. We reported to US Bank fraud department and they don't want to help my dad or give him his money back. They didn't investigate it or anything, instead they said that my dad actually made those purchases. This is completely unacceptable. The things that were purchased by these crooks, my dad at his age doesn't even have clue about. US Bank left my dad with no money in his account. They abandoned him completely.

As I mentioned they're fraud team has locked me out of my accounts and all my monies left me stranded for days a new update my bank calls me just a little while ago and my banker what a wonderful person she is was concerned and made sure that I am aware that my account has been reopened and back in full control of myself thank God for good bankers I just think they're fraud team needs to be more quick at judging and getting things shifted and put back in control because it sure took an awful lot of days like the pandemics over get off of it get back to work people I don't know why it would take three full business days before they can release my funds somebody on the front end decided to make a decision over addresses but didn't want to follow through with releasing it after my banker and her manager had tried getting in touch with these people my banker and her manager were even ignored for 2 days over this and thank God for good bankers who helped me with a Band-Aid yesterday towards getting some of the salt out of my wound of being stranded so yes my bank has released my funds back to me and all things are good and back on track thank you to the Lakewood banker branch and the battleground Branch for helping me through the rough moments

I would say from my experience U.S. Bank Platinum Visa must be the worst card in the universe.
I don't recommend this card.
I have spent countless hours on the phone with customer service and nothing ever gets fixed. The only thing that got fixed was my ability to make my monthly payment which I couldn't do before.
The customer service staff are even confused by the App.
My card hasn't worked for about 4 weeks now. I really don't want to call again because it's always a waste of time for me. I am considering opening another card just to get away from this nightmare.
To top it off the numbers on the card are very hard to read due to lack of contrast.
I would avoid this card like the Corona virus.

When I called a couple of U.S. Bank branches in my area (Newport Beach California) to obtain information for opening a checking account none of the personnel at any of their branches had any idea about their checking account products, rates, minimums, and options or how to open a checking account. During my first call to their branch near the airport, a Hispanic employee woman (I know from her accent) answered the branch's phone and put me on hold to supposedly - let me find out. Not only did she put me on hold for a solid 20 minutes without ever getting back to me or letting me know why it was taking them so long, but when I hung up and redialed the number again she answered and wanted to put me on another hold. When I interrupted her and said she already had me on hold for 20 minutes, she replied and said she was still looking. At that point, I suggested she should take my phone number and call me back when she finds out, but to this date, which has been four days since then she has not called back. I even called the bank's 800 corporate/customer service number thinking it will be a faster service and a better experience but they too had no idea what they were doing. Their corporate/ customer service kept transferring my call back and forth to their various mortgage departments and all the other non-related departments until one of their experts dropped the call or perhaps even intentionally and willfully hung up on me. Following these two events, I called their 17ths Street branch in Costa Mesa/Newport area and when I told that branch manager (another Hispanic lady) about my experience, she became angry at me and began talking over me trying to tell me how great of a bank they are, and slammed the phone on me. When I called back to let her know what I now really thought of her and why I think this poor bank will be going down the sewers pretty soon because of the poor attitude of their employees and not the bricks and mortars that they are housed in, she would not pick up the phone during their business hours and my call was sent to the voicemail/answering machine at the branch.

I sent them $48,000 3 weeks ago. Still trying to get it paid off. Every time I call for an update I get a different reply. Even had their complaint dept. to help and even they can't believe the issues I have had!

US Bank has been with us for years. We appreciate all the hard work they've put into helping us out as customers. Our family has been with US Bank since I opened my first account at 18! We love the bank and they're all over, especially if you look around. Some people don't know it but they do offer locations in Hawaii, especially if you look through yelp and 711. Thank you again for everything US Bank!

US Bank is my mortgage lender and it has been the worst experience I have ever had. They are rude and not one person will tell you the same thing, everytime I call someone tells me something different. They lie and refuse to give their names so you can ask for the same person next time you call back. We were supposed to close on our house and couldn't cause US Bank was taking too long to send one document to the title company. The supervisor said she will review it when she has time. Don't bank with them cause they don't care and won't help.

After multiple calls and follow up I cannot transfer my money out. I am currently travelling in the UK and have to fly back just to close this bank account that has done nothing to help me access my funds.