U.S. BankReviews 308

They nickel and dime you for everything I have 2 accounts one only for Netflix and hulu. I canceled hulu and i hadn't put them money in there yet and they took out money for overdraft fee i think it was 36x2. I called the agreed to let one overdraft fee go i was ok with that but i still wasn't happy. I told them not to let hulu take money out because i canceled it and hulu took money out for about 6 more months without me knowing so it took away from my netflix money too quickly and I got like for overdraft fees in a row and since it was my second account i didn't realize it right away. If you dont pay the overdraft fee immediately they charge you another one in a couple days so about a month went by before I realized it and they expected me to pay over $300 for one month of netflix and refused to work with me at all on it. The jerks name is mike from southern California (go suck a chore you dirty bastard). Anyways other than this insadent they've been ok but I am officially done with them solely because of him.

Would stay away from this bank. I made a balance transfer 3 weeks ago and has not been received yet by the other institution, and yet US bank added it to the balance owned. Absolutely there's no way to submit an inquiry online or through the app, there's no such option and tried to call customer service for a week now during weekday, week end or after hours, the wait was insane average of 40 minutes. How the hell has 40 minutes to spend on a call after a long working day, so instead spending time with family and kids you spend it on hold. I feel we're in the 18 century with their website or app. I'll transfer the balance to jade or boa the. I'll close this unworthy card. Very bad experience!

Had prefect credit (800 range) for 20 years until US Bank ruined it. They reversed 3 of my car loan payments for no reason (not one of the 25 reps and mangers I spoke to over the pat 2 weeks can explain why) and then notified all 3 bureaus that my account is delinquent and is not Paid As Agreed for 90 days. Every call to their customer service in attempt to get an explanation and a resolution turned out to be futile. After more than 12 hours of phone time including alot of hold and transfers from one person and department to the next (Customer Service, Credit Dispute, Lease Solutions, Loan Support, Lease Maturity, End of term, Total Loss and more).
The best answer I was able to get was we will open an investigation that can take up to 30 days. Its more than 30 days later and still no explanation. Stay away from this bank until they figure out how to manage their business. Obviously the system or someone at US bank made a mistake which should have never happened but is understandable. What is not reasonable and inexcusable is the inability to fix it. If not after the first call then the second or third communication. Does this kind of customer service still exist in 2019! STAY AWAY FROM US BANK.

I have an auto loan through US Bank and have had struggles every step of the way. When setting up automatic payments online the system failed on two separate occasions leaving a note that it was successful but later we found no payment occurred, we were then charged a late fee. After the 2nd time of this happening and after calling customer support on both instances I was finally told to submit the request for automatic payment through a paper request and that I was then caught up. I found later that we were in fact late again and am now in collections. Speaking with a rep today I asked to speak to a manager and was told none were available. Asked if I could go to someone higher and was told "there is no one higher." Reportedly I am supposed to get mailed statements and have not received one in the 5 months I've had this account. When bringing that up US Bank states that is an issue with the post office and not them... sorry, but I expect a little more than that.

I've been with them for 15 years. They treat me like I'm an important client with money. I'm not. I'm disabled. I love the small town feel I get when I go in a branch or call on the phone. They have treated well and helped me when I didn't think a big bank would. I'd recommend that you should take the time to go into a branch and ask them what they could offer you. Tell them what you're looking for, and they will take time to show you around and help you find it.

From the branch to the 24 hour customer service reps, this institution seems to care about their customers, not just lip service to get you to open an account, they actually deliver great service. The branch manager held my hand through a nightmare situation with citi bank, they understand everyday people and their needs. I feel very comfortable and secure with his institution. Thank you US Bank, what a relief to bank with an institution with integity and real commitment to servicing customers needs.

Had checking account.
Had and used HELOC-paid it back very quickly.
Closed checking account.
Accessed HELOC again-bank refused to give me statements or information regarding HELOC without having checking account.
Was told that to access statements-I had to go online.
Cant go online without online account.
Cant get online account without having checking account.
Bank wont give me free account.
Can not get them to mail me statements.
Got my first piece of mail from them the other day saying they are closing my HELOC and changing my payment by double.
No help in branch, cant get online or phone help without checking account.
Almost as bad as Chase...

My mortgage ended up at usbank when they bought defunct downey s&l. So we didn't choose them. We had NO idea that customer service could be this bad. Incompetent people, we have to keep going in to undo their mistakes on our account. Really, servicing a home loan isn't rocket science. Competent people don't stay long, just when we think there's hope, they move on and another idiot takes over. Not only are they stupid, they are rude as heck. If it didn't cost so much we'd refi to another bank. I hope to pay off the loan soon, I can't imagine putting up with this for 30 years! You can't fix anything on line, have to go to branch and scream in person.

I am tired of banks taking money, wrongfully, and pretending like they are doing you a favor.

I opened a College Checking account with them 3 years ago in order to handle financial aid, first year went fine, then they started tacking on hidden fees, and started overdrafting me for things I never even bought. They refuse to even talk to be about it, all I receive is some rehearsed script about "how I should know the rules of OverDrafts." But as you can tell, this isn't really about overdrafts...

They have started taking up being rude and bumptious to me, and anytime I go to see a teller, they scoff at me, literally.

I have been with US Bank for 3 years, and they are already treating me like an expandable, worthless person, with nothing to offer.
(Because we all love being belittled.)
So overall if you want a bank that charges you for having more money than they do, by all means go "deposit" the money. However there are plenty of charities that could ACTUALLY use the money if you have some to burn.