OulosReviews 72

Saw their promo ad on IG, purchased boots mid April. My bank immediately sent me an alert regarding the transaction because it was international. Weird, they're clearly branded to LOOK North American but then again there's no location info anywhere on the site. Did I just fall for a Chinese IG scam? Nope, just a Spanish IG scam. I got a "welcome to the family" email and for some reason they include their location on that, weird. Out of caution, I tried to cancel my order. This was within 20 minutes of purchase. My request was ignored. The next day I got a shipping number... which didn't work, because it was never sent. So I start looking into this company. And now my suspicions are confirmed. The site was made a month before my purchase, but they feature reviews from many months in the past. They're all fake. But hey, even the Chinese scammers actually send a product, so I tell the company that the tracking code doesn't work. This time they respond and tell me they'll fix it. WOW! They did, they generated the tracking number a month later!... and nothing has happened since then. It's been three more weeks (over about 7 weeks total now) and they haven't delivered anything to their local post office or courier to be shipped.

Long story short, this is a scam. 100%. Fake reviews, non-existent product. They're just stealing your money. $70 lesson I'll take to heart

I, like the rest of you, ordered a pair of shoes on 4/8/2020 and opted out of the tracking. After 1 month of waiting, I emailed them to see what was up. I did get a reply and it said the worldwide pandemic was the reason for such long delays. Ok fine I get it things are crazy. So I wait another 3 weeks and message back in saying it's been 7 weeks and still nothing. What's up and that's when I received almost the same reply. They didnt offer a resolution. I even asked for tracking because 7 weeks is a ridiculous! I ended I'm up filing a dispute with my credit card & I got my money back! BEWARE OF THIS COMPANY!

I ordered from Usaoulos on May 6,2020. Supposedly they were shipped on May 11. To date I have requested updates twice and received email replies both indicating that the order is still in transit, along with identical paragraphs about "the worldwide epidemic." Both came from Sophia Brown, whose name I've seen elsewhere on this thread. As others here have stated, my tracking continues to indicate that the product hasn't arrived at USPS yet. I've just protested the charge with my credit card company.

Have we all been scammed? Ive been waiting 43 days and the product still hasn't arrived at USPS or has a projected delivery date.

If I ever receive the goods that I paid for, what would happen if the shoes had a defect for some reason (it happens with all manufacturers), I'm assuming there's not a return policy that would ensure I get my money's worth anytime this year? Where's the accountability?

I have reached out to customer service twice and was informed that they are affected by COVID-19 and OULOS are not to blame for shipping delays. Which is crazy, because an online retailer, without a brick and mortar HQ, should be competent in providing transparent and reasonably efficient order fulfillment.

I ordered these shoes 5 weeks before a camping trip, and wanted to support a small and growing business, instead of a larger retailer that ousts small businesses from the market. I should have done better research though, because this is not acceptable at all.

If you have the product in stock and you have accepted my payment; then it shouldn't take 43 days and counting before it even reaches a postal agency like USPS.

Close your business down until you can fulfill your outstanding orders. Or, just refund me as I've previously requested. The way this company operates does a disservice to the people that produce your product (if there even is a product! Every other reviewer believes this is a straight-up scam!)

Shame.

To those who also feel that they have been financially injured due to wrongful actions of a corporation/business:

I am writing a review to gather momentum towards a class action lawsuit against Oulos. Just a few of us united can stand up to illegitimate businesses such as Oulos, and offer solace to those who are also out 60 bucks.

To express your interest in taking action, email united. Against. Oulos (AT) gmail (DOT) com.

I thank you my fellow exploited patrons.

So, personally I don't think it's a scam. Although I did order my boots April 16 and I have not received them yet. Just like everyone else my tracking number did not update, and it says no tracking number available. I contacted the company and they did update me and letting me know that they had issues during the Covid situation. Which I expected and definitely understood. The part that bothered me is I wanted help seeing if I can find them etc. unfortunately there was no help there. I think a lot of people but a lot of booths around the same time, I'm seeing a lot of people Who posted the reviews back in April. That's around the time they had that big sale, but no one can really predict this situation. It really sucks, I understand, but I also don't

The tracking information I was given now states that they were shipped May 3rd (23 days AFTER I ordered them) from CHINA and are now in Ocean Transit (yes, by f**king boat). So either I can expect these boots sometime in July or I have just kissed $59.99 goodbye. I would recommend everyone who is having the same issues to file a complaint with the FTC so at least their website can be marked as fraud and be taken down in the U.S.