OulosReviews 72

So, I'll begin by saying that I was one of the most critical people of this company for the last 2 months. I had the exact same experience as many of you; where I ordered, thought for sure I was scammed, contacted them several times, and got templated responses saying they "are experiencing delays due to COVID". I wrote a scathing review on here a few weeks ago (sitejabber seems to have taken it down) and I questioned the reviews of a few people on here who stated they had received the shoes (also now removed), thinking they were fake accounts made by Oulos to keep the scam going as long as possible before they were shut down. I ordered back on April 21st, and had completely given up hope on ever receiving these, but today I surprisingly got them in the mail (see the photo with today's newspaper and the package the shoes arrived in). They seem to be roughly as advertised, so in closing I just need to say: Oulos appears to be a small company that is just starting out and may be a bit out of their league and unable to keep up with orders, so their shipping is brutally slow. Hopefully you all get your orders soon, but I suspect with the amount of negative reviews and how the slow shipping makes the company look like a scam, they probably will not be able to stay afloat for too much longer.

I contacted customer service twice, first asking if they could provide an update other than ocean transit, funny thing is they have a California address so it actually looked like it went from CA to somewhere in the Ocean. I thought it was odd, but was contacted rather rudely back that they were in ocean transit and that should make me feel better- it didnt. Ordered them in March and end of June just got them. Asked a second time for a refund and they said they couldnt do that. You probably will eventually get the shoes you ordered so I wont say its a scam but best to avoid if you want to enjoy what you paid for. They offered no shipping date in the ordering process and say that it is a US based company so figured a week or so for shipping- maybe 2-3 weeks max. I did not know it would need to go from customs nor be on a boat for 2 mo. For the shoes themselves- would not even recommend. They talk on the webiste like they are high quality its pretty low quality for $60. The sole is pretty thin and I dont think they will last long.

After waiting almost 2 months, the shoes finally arrived today. I'd actually given up hope a month ago, and so the package arriving today was a complete surprise. The parcel itself had two different labels. The label underneath didn't track, but the one on top did. Backtracing, apparently after arriving at a warehouse in LA in late May, the package sat there for almost a month until it was sent to a shipping partner in La Puente (also LA) until being mailed earlier this week. So much for these kinds of orders. While the company may be completely out of the logistics loop here, they have to take some of the blame for who they chose to deliver their product. Anyway, all's well that ends well and the original tracking number? Neither of the labels had that number, so there would never have been a way to track the package. "When you absolutely, positively need it there" At least once USPS finally got the package they delivered it the next day. So be patient if you're still waiting, you may yet get a surprise in the mail like I did today. The shoes themselves are nice. They seem to be well built, and they're lined with faux fur, so they could almost be slippers around the house. Sizing is good, and they're comfortable out of the bag. So the company is for real, the product is for real, and the logistics - well, that's a mess. Good luck!

I purchased a pair of the OD green shoes several months ago after seeing an ad on Instagram. After several weeks they had not shown up and the order said they had shipped but gave no further info. I looked at other reviews and came to the conclusion I just got scammed out of 60 dollars. So I moved on, yesterday they came in the mail after almost 4 months of waiting. They are exactly as expected and very comfortable. I believe covid hitting them probably had something to do with the shipping delay. I'm sure things will be back to normal soon and shipping will be expedited.