OulosReviews 72

Zamówione buty i opłacona przesyłka priorytetowa że śledzeniem. I od tego momentu firma nie odpowiada na maile lub odsyła do nieaktualnych informacji a zamówienie nie jest wysłane, nie można go anulować ani odzyskać pieniędzy. Jak to możliwe że po tylu podobnych skargach takie firmy nadal reklamują i sprzedają w internecie. Oczywiście nie mam zamiaru odpuścić moich pieniędzy i zgłoszę naruszenie moich praw w każdej dostępnej przestrzeni i w każdej możliwej instytucji konsumenckiej. Nie umawiałem się na taki zakup gdzie płacę z góry za nieistniejący produkt a moje maile są ignorowane.

After waiting in anticipation at receiving what looked like smart rugged boots, I was sadly disappointed at the product when I opened the package. Flimsy. Cheap and awkward to wear as the cheap ' very faux leather is very flimsy as are the soles.
There is NO information as to where how or what these shoes are made. No information labels at all!
I assume China is the culprit responsible for making and marketing said product.
A regretful purchase. Steer clear of this Oulos company in future!

I ordered the product on March 1. It shipped on the 3rd. According to the terms and conditions, once the product ships, it must arrive within 15 business days. It arrived on business day 17 on March 22.

I will not accept excuses that "customs" could cause delays as this is a company that claims to be in France. There are no customs within the EU. Nowhere on their website do they state that their factory is in China.

The "shoes" arrived in a package that looked like it had been kicked around a football field for a week, then chewed and vomited by a horse.

Then, when the package was opened, it was clear I had purchased fake "slippers", not shoes. It is not made of leather and the soles appear to be made of cheap plastic, not rubber.

The terms & conditions are a violation of EU consumer law on several accounts.

1. OULOS cannot refuse to refund the customer if:

(i) the product is damaged or (ii) *IT IS COUNTERFEIT*.

2. The same goes for the cost of shipping the product back. OULOS refuses to reimburse those costs. If the product is damaged or counterfeit, the shipper *MUST PAY*. OULOS claims to be in France. They must follow French and EU consumer laws.

I see on the reviews that someone is trying to start a class-action lawsuit. I doubt this will come to fruition. However, I will be reporting this company to the EU Consumer Protection Agency.

I am going to try to get some compensation via my credit card company. I have sent a detailed email to the company but I do not expect a reply or solution.

Just be aware that this company is a total scam from A to Z. They are NOT located in France and even though they write that they are.

Took months to arrive. I had requested a refund as I had already purchased other shoes, they had agreed, but nothing happened. Then out of the blue this shabby little packet arrived looking like it had been used as a temporary game of football. General impression of the shoes: cheap and flimsy. Conclusion: Never trust rubbish advertised on Facebook, they are making a fortune as a gateway for all kinds of rubbish merchandise without accepting any responsibility.

The Buffalo has zero support and the bottoms are made of plastic. The upper part that appeared to be leather on their website is actually faux suede, man made material. There is no rubber, leather and absolutely ZERO support.

Where is the leather? Where is the Support? Where's the rubber sole?

Purchased 2 pair March 2020, it took 3 months to get them. Was unable to get my money back or shipping costs to return them. So I'm stuck with shoes sho crappy, I can't sell them at a yard sale and I can't give them away. Pure garbage.

Ordered my shoes in April 2020 and like many others who have complained, here I am sitting at the end of August with no shoes. Complained multiple times to the company only to receive he same automatic response saying how covid-19 has slowed down shipments. Never has anyone reached out to me with any real non pre scripted bs.

Stay away from them, do not waste your time or money. You can find similar products elsewhere and you might actually receive them.

Ordered Size 10.5 shoes April 27th - Size 6.5 shoes arrived May 20th.
Not a big deal. Covid 19 and whatever else is going on. I attempt to initiate an exchange on May 22nd.
"Sophia Brown" replies, "I am contacting our fulfillment center."
No contact for weeks, so I check in again June 10th.
"Sophia Brown" again, "Your order has shipped."
Great. I wait another month. Nothing. I reply again on July 7th, "I have not received anything from your company."
So called Sophia Brown, "You're order arrived May 20th. Contact FedEx." She provided my original order tracking number.
I respond that I am attempting to make an exchange because I received the incorrect shoe.
Fake person Sophia Brown sends me pdf file that I have to fill out and send with the shoes.The address is in Spain. " Rafal Vílchez, Nawual. Calle Juan Domingo Gálvez Pérèz, 1,******* Lopera, Jaén. Spain" I've never shipped anything internationally. I can't even figure out if this is even an address... Google shows some castle. If you ordered shoes from this company and got what you ordered I am so jealous of you.