Easirent

STAY AWAY! This is the worst place ever! Very unprofessional! I rented a car from Tampa. First off it's not at the airport. We waited 1 1/2 hours because when we first arrived they had 1 person plus the "manager" working. We first declined sun pass which is 10.00 a day! The "manager" told us that none of the tolls are manned and we would be fined 25.00 for each toll we went through. So we decided we better get the sun pass. We went through 2 tolls, both had people working. So we basically gave Easirent 55.00 free! We got a car which on the first day the malfunction light came on. I tried calling but nobody ever answers at the location. We drove 20 miles back to the location the next day, which the "manager" didn't think was a big deal! Not quite in my vacation plans! We were told well we aren't one of the bigger car rental companies. We don't have people that can drive out to bring you a different car. I asked what happens if the car breaks down, he said just call us I replied nobody answers the phone! He said it would go through to corporate! They gave us another car which was fine the rest of the week! It was a headache from the time we arrived! There seemed to be a problem with every person renting. I would not give 1 star! Also before writing this review I called Easirent to express my displeasure and the guy hung up on me! The only positive thing I can say is the person driving the shuttle was the nicest man!

Rented a car from Easirent through Carjet, arrived at the airport, started ringing them to be collected as their office is offsite. No one answered, we took a taxi to the office and guess what, it was closed. We came back the following day to collect the car and it turned out they dont accept American express card. They still went ahead and invoices Carjet the whole amount, over a 1000 euro including insurance. I have instructed a solicitor to deal with the case.

I was so disappointed to get to the rental place thinking I owed@ $160 only to have the salesman tell me that it was the law that we get their insurance even though I had insurance through Priceline & that they also had more fees including a $250 deposit that could take up to a month to get back or if we didn't have that, then a $50 non-refundable deposit. We ended up paying $331. We were so tired from traveling all day that I was worried that if I refused the insurance & deposit we would be asked to leave. (Outside the store is not a friendly place & I was by myself with three kids.) We pay, go outside to the car and as soon as we open the car doors the smell of marijuana comes wafting out. I felt so intimidated after the salesman ordeal that I just wanted to leave. We left the windows cracked & put an air freshener in the car & it still reeked a when we returned it. As we are driving off we can't even see clearly out of the windshield because it is so dirty. I wanted to cry. It was a horrible experience. I paid double the price I was quoted online & am truly disappointed. I will definitely go with a better-known company next time.