On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to navigate, found on google shopping while comparing prices.
I researched many websites for several days searching for the sink I wanted. This site had by far the best price for the upmarket sink I wanted. Also, I contacted a representative by telephone before purchasing online. Call was answered immediately, by the rep, who was friendly and quickly answered my questions. A seamless experience. Thank you very much.
Can't rate item since we have not received it yet
Purchasing made easy. If all goes well with delivery, I would order from US Appliance again!
Was excited I saved some money on my oven purchase
Quick and easy hope the shipping does not take 3 weeks so we will see
Site has easy navigation and a good amount of information for each product I looked at.
No tax was awesome! I live in crazy CA!
OK so far...just received it yesterday & haven't tried it yet
1st time
Very simple, I'm a return customer because of prices & convenience
Fast and easy, thanks.
Site easily navigated. Lots of information available on the site. Customer reviews are a big help. The person from the delivery company was very nice and professional.
Within a few days of my buying my washer and dryer, I noticed the price of the washer had dropped a LOT! I wasn't very happy about that. It wasn't a sale item,it just was a price change,and I don't know why your price was so up and down within days.
Easy to work with online site
Easy to order
I'm older, it was still hard for me to pick what I wanted. I hope I did OK.
Appreciate that the item I needed is in stock. Thanks for the service on the phone and through the online chat.
As long as all items arrive in a timely fashion as advised and in good shape, you will get my repeat business.
No hassles, very helpful, friendly and knowledgeable about products sold. We need more companies like US Appliance! Thank You! A+
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members