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US-Appliance

3.5

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US-Appliance Reviews Summary

US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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9,552 reviews

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SM Q.
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I called to verify the price and the customer service rep was very friendly and assured me of the holiday price and that it was good until the end of the day.

Date of experience: February 21, 2018
Tim H.
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Easy site to navigate
February 21, 2018

Easy site to navigate. Had the item I was looking for.

Date of experience: February 21, 2018
don l.
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Good deal
February 18, 2018

Good deal

Date of experience: February 17, 2018
Ken B.
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Best price, hope everything else goes good
February 18, 2018

Best price, hope everything else goes good.
Update, the dishwasher was sent out the following week of the order and was at my house 5 days later. Good communication from US-App, worked well with the trucking company. It's installed and I am loving it.

Date of experience: February 17, 2018
Deborah B.
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Easy selection and checkout
February 17, 2018

Easy selection and checkout. My whole experience was great. Customer service couldn't be better. I have suggested US Appliance to all my friends.

Date of experience: February 17, 2018
Andrii E.
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Washer left side and back sides were bent, doesn't prevent correct functioning, though.

Date of experience: February 16, 2018
M K.
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Good experiencfes
February 15, 2018

Good experiencfes

Date of experience: February 15, 2018
Skip E.
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Fast and easy as always
February 15, 2018

Fast and easy as always

Date of experience: February 15, 2018
Jeremy Z.
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Competitive pricing, easy and simple
February 13, 2018

Competitive pricing, easy and simple. However shipping took longer than expected

Date of experience: February 13, 2018
Steve A.
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So far, so good...
February 12, 2018

So far, so good...

Date of experience: February 12, 2018
Gregory S.
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So far the prices are competitive
February 10, 2018

So far the prices are competitive. And the staff on the chat line were professional. I would have liked in house delivery and removal of old appliance. I will use this company again but never for a fridge or something I could not handle to move

Date of experience: February 10, 2018
Lindsey J.
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I called and spoke with a representative about shipping and sales tax and he was very helpful. Thank you!

Date of experience: February 9, 2018
Mark H.
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So we just installed the ice maker and the tub is filling with water and very little ice?

Date of experience: February 9, 2018
tony k.
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Call me to confirm
February 9, 2018

Call me to confirm

Date of experience: February 9, 2018
Pierre E.
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Best prices around i will definitely buy more products in the future

Date of experience: February 8, 2018
Dean R.
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So far so good
February 8, 2018

So far so good

Date of experience: February 8, 2018
Debra W.
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Chat was very helpful and ordering was very easy
February 8, 2018

Chat was very helpful and ordering was very easy.

Date of experience: February 8, 2018
Anthony P.
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The order process has been smooth and w/o a problem.

I greatly appreciate that they replaced goods damaged w/o any hassle.

Date of experience: February 6, 2018
Rick C.
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The fridge had two small dents on each door at the very bottom...small enough to not bother...it was dented though.

Date of experience: February 4, 2018
Kirk M.
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Well, I thought I was going to receive $50 discount on washer/dryer set?Per rep I spoke to today, she stated it would discount at the end? As suspected...that didn't happen.

Date of experience: February 1, 2018