On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The whole shopping experience was great. I don't quite understand how US Appliance can sell and ship the item for the price...with no sales tax! The overall price was FAR better than what I could obtain anywhere else. I did have to wait a few weeks to receive it but the shipper was fantastic with delivery notification, called me 30 minutes prior to arrival so I could leave work, and pulled the refrigerator on a pallet jack all the way to my garage, since I live in a condo and his truck couldn't fit in the condo complex. I haven't had a chance to use the refrigerator yet, since it is going into a new home I am building and moving into in a couple of weeks. But it looks pretty! Delivered in great shape.
Hope product is as good as service
IT WAS FAST WITH VERY EASY STEPS. TO FOLLOW.
Really great prices on the exact fridge we wanted. Easy to use.
Love all my appliances!
OK so far, but I am nervous buying from a company with whom I have no prior experience.
Great products, great price! Great services! I love my GE appliances and the services provided by US-appliances. For sure the best deal!
Appliances were great...shipping left a small ding in the stove, but things happen...overall great place to order from!
The reviews I read before purchasing, was the only reason for my purchase. Just love it, thank you for your reviews.
Everything was good, only issue day of delivery was earlier than the time provided so they just left them at the building.
We have used US-Appliance.com for all our appliances for the past 3 years. We have been extremely satified with their selection, price and delivery. We will be using them for our needs in the future. I highly reccommend them to anyone looking to purchase a new appliance
Pricing kept jumping around. I found that a little annoying. Final mile delivery vendor showed up with a pallet jack to move the item through a wet rural dirt driveway... Not to bright! Love the look and function of the LG range. Thanks
I purchased the same package twice, but the package was different.
So far so good
Great purchase experience!
1 little thing: When I removed the oven drawer there were 2 screws in the drawer. One black screw went to the heat shield above the drawer and I installed it. No idea where the the other silver screw was supposed to go.
Easy web site to navigate
I am extremely pleased with our experience ordering a new microwave from US-Appliance. The website was easy to navigate, we received a price that could not be even remotely matched elsewhere and the customer service was impeccable.
US-Appliance followed us through the shipping process with emails and phone calls. They even sent a follow up email about 2 weeks after delivery allowing us to change our rating. Who else does that?
Very good price
Please note that you will receive your order in a 53-foot tractor-trailer if you cannot accommodate that at your address you need, you must tell us Appliance at your order that you need a smaller truck! Do not be surprised like I was when you had to haul your appliances up a hill to blocks because you did not see in Pages buried in the website about the 53-foot tractor-trailer delivery. Otherwise appliances price were excellent, even the speedy delivery was wonderful.
Easy to shop on line
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members