UrbanPlanetReviews 84

I've placed two orders so far with Urban planet. Both times they have been delivered fast, earlier than the expected delivery date. Each product has been shipped in one parcel, but inside separate bags to keep them all separated. The quality of the products are outstanding, and while the prices can sometimes be pricey, it's definitely worth it, especially with the amount of sales that they hold. There is a receipt, return form, and instructions on how to return items included with each delivery, and I find that incredibly helpful.

HORRIBLE!
(I will send the police officers if I could just to close the store forever)
HORRIBLE!
PLEASE! ALERT!
Don't buy nothing from this store.
I wish I had read all the bad reviews before I spend my money here.
I still waiting for my staff and I don't have idea when are they getting here.
There is not way to conctact them.
Only throw E-mail and they don't reply back to you...
I am so disappointed... with their bad costumer services and how they don't seem to care at all to fix it.
Please people stop supporting this companies that don't care about humans.
And if you still want to buy after reading this comment... be smart and do it the right way...
Don't buy online...
The worst experience ever with Urban planet...
I can't believe it...
I used to like them... but I have learn my lesson and never again I will give my money to urban planet stores... in the outside looks like very serious company store that you can trust but they are all fake even their clothes so wherever.
Peace and love for you guys!
I hope you get to read this before you buy something.

Have been contacting Urban planet since last week. Have stopped replying to my emails. Won't issue my refund as I have provided tracking number for the return parcel sent. On the website it says the return gets processed between 5-7 business days but the return has been sent for more than a month. It is unbelievable. Pathetic customer service.

The website is deceiving. I ordered what seemed to be a jogging set, and only came with the pants. I was promised a full refund through emails and then they only refunded a partial amount. I tried to speak to someone in Head office and the guy had no idea what to do. Finally spoke to a manger and still waiting for a response. This company is the most unprofessional and incompetant company I have ever dealt with. Stay away. Order online at your own risk.

Bought some merchandise during Christmas time dec 30th - I really didn't know about the refund policy until yesterday when I went to store and I found out there is no direct refund policy. Store manager in Capitano mall North Vancouver referred me to customer service. And wow it was a night mare. I connecetd with some one who's name was Mario. I tried to explain the situatioon ( I really didn't know about this return policy) He was rude talking over me several time - And just was going over and over about the policy - I asked if I can speak with some one else but he is like No I am the manager and rules are rules and then he said as I keep on asking the same thing I am waisting his time and he hung up on me.

My point now is not about no being able to get the refund but its about how rude some one could be especially if he says he is a manager. So no wonder your stores are closing and you have these reviews all over the google.

Hanging up on a customer is a NO NO. I will right this review every where I can and also let every one I know about this experience so people know what there are really dealing with if they make any purchase.

Parastoo mazaheri

I placed an order at the end of November in hopes it would be in time for Christmas. When it was finally delivered late it was completely missing items yet I was still charged the full price on my credit card. Cannot get a hold of anyone from customer service through email or phone.
COMPLETE SCAM DO NOT ORDER FROM HERE!

I was so excited because my mother never really gets many Christmas gifts. So I bought a couple hundred dollars worth of Christmas gifts (and I'm 15 so it was a lot of money for me) and I was going to surprise her by filling underneath the tree with gifts for her. I ordered BEFORE THE CHRISTMAS DEADLINE. And they were saying that it was going to come before but now it's Christmas Eve and they changed it last minute saying it's coming on the 30th. So now my mom won't get anything. I'm so upset and disappointed. Never ordering from them again.

The prices were unreal and so away I went with adding to my cart. The delivery was free, my package came in sooner than I expected. I received emails of any delays and estimated times of arrival. I was refunded for out of stock items. When my order arrived I counted to find the number of items shipped failed to match number of items paid for by 1. Customer service was contacted. They investigated within the 5 days days as promised. I was again refunded. Products are in mint condition. My slipper and robe is super comfortable. The jumpsuits are more beautiful in person. The skirt and dresses fit SO well. The sleeve actually covers my wrists.
I would order online from this brand again.

The quality of their clothing is disgraceful No refunds for damage products. Bought a coat for my granddaughter and didn't realize there was a hole in the sleeve until we got it home. Tried to return it and because I bought it when there was a buy one item at full price get second item for 1 cent and I didn't bring the 1 cent item they would only exchange it for an item for the exact same price. There were very few items for the price and they wouldn't allow me to buy 2 items that added up to the price of the coat. As I looked around i saw the quality of the clothes were poor. Saw 2 other items that had holes in the neck and down the side. Don't shop here, product is awful. I understand why they have no refund policy, they'd go broke from so many items being returned/.

The first order is missing an item, the remaining item is poor quality. Second order the dresses are the right color but wring style, these have big puffy sleeves like a 1800's outfit and the one of the dresses has obvious stitched and sewing mistakes, it shouldn't have been sold. The large fits more like an XXL. They require you to pay for return shipping and don't refund that cost. They also only reply with automated messages, no customer service. Don; t buy from Sirens/Urban Planet online.

I go out of my way to shop at your store a city over, British Columbia Canada since you are not in my city. I have bought thousands of dollars are your store over the past 10 yrs but I am very frustrated at the moment and dissatisfied. I bought 6 diffrent outfits and a t shirt and spent $99.61 yesterday. The store policy is that you can't try on the item I'm the store. I went to take back 2 items today because they didn't fit my body type... I am 41 and curvy. I was told with the reciept and the tags still on that I would not be able to have those 2 items put back on my credit card. Your online store allows the customer to take the clothing back to that store and get a refund on their credit card. Why is the customer that is buying in person during COVID protocals of not being able to try items on being punished financially. I was told I could exchange or get a gift card for the money of the 2 items I bought yestarday. I feel it is a scam to take my and other people's money and make them have to spend it in your store because you have the money from the purchase already. It needs to go back on their credit card like the online stores do. It is unfair and rather disturbing in a time like this to take people's money and not give refunds when they can't try clothing on. I want a refund put on my card. I will not ever shop there again if this doesn't happen. I am disgusted with the return policy in the time of COVID. I will give you a few days to get an answered then I will take diffrent route to get a result. Thank you for your time.

I wish I would have read some of these reviews before making a purchase. I made a purchase at the end of may and I got a notification saying it was in mississauga and would be delivered june 3rd. Nothing was delivered and there is no location or any new tracking information posted since Mississauga. I have contacted both canada post and urban planet. And each email urban planet has sent me has been word for word the same message and no additional details or help about my concerns.
Very disappointed and dissatisfied with the company and service received.

So we ordered are things from urban planet on Sunday and it literally came the next day. We were so happy because it was so fast. That excitement went away when we opened are package. We got the wrong sizes 2 things were wrong. I got a romper and the pin tag said medium which is my size. But the actual romper said it was a large. Same thing with my sister's shorts the pin tag said her size which is 5 but the actual shorts said 7. Like on the website it wasn't sold out of are sizes so we shouldn't have a issue when it come it's not only disappointing but also unprofessional. This is the first time in my life I order from a site and the pin tag said one thing and the actual clothes said a next size. Urban planet you need to do better. This is unacceptable. So disappointed. I would not recommend online site honestly just go to the store when the pandemic is over.