UrbanPlanetReviews 84

I was a frequent online shopper of urban planet, normally my orders would be shipped to my house within 24 hours. During a 50% sale I decided to buy 2 jackets in different colours. When I finally received my order it only contain one out of the two jackets I purchased. I contact them and said they would look into it and let me know in 5 days. It's been now a week with no respond, no refund! I have tried contacting them and i have not received an answer! Be aware with this store! Horrible costumer service! I feel like I been scammed out of my money!

So I ordered something May 17 to be shipped to my local store so I can get free shipping. ITS LITERALLY ALMOST A MONTH LATER, and it's still in transit, they said it would take 5-7 business days but it's more than that. I usually don't get mad and am very patient with things like this but I emailed the customer service, NO ONE ever answers me. I call the help line and NO ONE answers me. I don't know what is happening I just want my stuff and I can't even get in contact with them. The help like goes straight to voicemail and they never call you back. I am stressed so much because they steal your money and never ship out the stuff you need. AND ITS INSANE I WANT MY MONEY BACK

The manager at The North Vancouver store scanned a wrong item when we bought some shorts. I went back a few days later to exchange it. He was supposed to correct his own mistake but instead he said, "I am helping you." As if I DID SOMETHING WRONG! I didn't appreciate his attitude and I said to him "you are accusing me of doing wrong. I didn't do anything." The word "accusing" somehow triggered him and suddenly he was very angry and decided not to "help" me any more. He told me to prove that he made a mistake. I could have proven his mistake with security camera recording. But he didn't want to check it.
It is cheap clothing store so we shouldn't expect super service. But not admitting or accepting his mistake, especially as a manager?
If you shop, make sure to check your receipt. If a wrong item is scanned by a worker/ manager, IT WILL BE YOUR FAULT!

Eastgate mall in stoney creek, ontario has very rude condescending sales associates. They talk badly about customers, infront of other customers as one leaves. Its very unprofessional. They have no mannerisms at all, they make customers feel uncomfortable when checking out because of their bad attitude. People have bad days, but you dont take it out on other customers and talk badly about people for no reason at all
Do not waste your money

I have purchased from this site before and I always order to my work address because they usually deliver during the day.

I ordered something last Friday at 3pm and saw that 24hr shipping was an option. I ordered it to my apartment because I was going to be home for the following 24 hours.

My package didn't show up and I had to leave my apartment for a bit.

Long story short they left the package at my door and someone stole it from me. I'm not saying it's Urban Planets fault for crummy people but if the 24 hour delivery had ACTUALLY happened then my mail wouldn't have been stolen. Now I'm out $78. Not impressed.

I ordered online and purchased the express shipping. Over a week later I had still not received my package and the courier they use was listing my package as cannot be found' after two days of calling all the numbers I could find for both urban planet and their courier I was told that they could not ship to the address I had used (and have used previously) and that I would not be refunded my express shipping purchase OR given any compensation for their mix up. Still have not received the package or a refund.

It has been 10 days since I placed my order and have not received any updates on it. I chatted with the online chat service chat representatives twice and they are not able to let you know exactly when the order will be ready, WTH?. It definitely does not compare to the online customer experience of other Canadian stores. I am very disappointed cus I needed the items for a summer trip. I hope I get my refund soon. I will continue to shop at the stores but never again online!

Customer service is so bad i called so many times no one replying i left many voice call still no call back. I purchased one top from urban behavior, metrotown Burnaby. I paid for it and cashier didn't removed censor tag. When i get back to them after 4 days i asked there to help me in this regard. The lady said she is the store manager and talk to me so rude. Just because i couldn't show a proof they didn't help me. I m having a tag on my top. Still no help. I couldn't do my shift just because i need to go back store. I didn't expected store manager talk to me like she is superior no value for humanity. She is not ready to listen anything. I wasted my time and money.

While shopping at Urban planet, not a single worker said hi or anything our entire experience and there was about five other customers (not busy).

As I was about to purchase items, I'm told to get more for a great deal, items I picked were clearly on the same rack I had chosen other items I had brought to the counter and with same items of different sizes and colours. And he told me they were not part of the sale.

They tried to get me to pay full price on those sale items that should have been free. I did not buy them because both items should have been free which is why I picked them out...

Again, only person that said a single word to us was the cashier advising me to get two more sale items (buy one, get two free)

My favourite yoga pants come from urban planet/behaviour. I have very long legs & most aren't long enough in other stores. My roommate washed my two newest pair with something that ran & ruined them. I called both of my local stores & they were completely sold out. I went on line for my Karma pants, one pair with a black & white waistband were 50% off $12.50. Another pair with hot pink & white were $24.99. Shipping was a flat fee of $5, I also googled discount codes & found a few one for 10% off, the other for $5 off. The latter gave the bigger discount. All told my order was $42 and change. Placed order on Tuesday & received package on Thursday. Amazingly fast for $5 shipping! Pants are correct size & look as described, extremely pleased.