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UrbanPlanet Reviews Summary
The company has received mixed feedback, highlighting both commendable aspects and significant concerns. Positive sentiments include appreciation for product variety and quality, as well as instances of excellent customer service from specific staff members. However, numerous reviews express frustration with the company's return policies, perceived rudeness from employees, and inadequate online customer support. Common issues include delays in order fulfillment, difficulties with refunds, and a lack of transparency regarding personal information requirements during exchanges. Overall, while some customers have had positive experiences, a substantial number report dissatisfaction with service consistency and responsiveness.
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All about money bad customer service. I am still waiting for a response from them regarding a mistake they made that shouldn't have been made in the first place and given a cheap discount and free shipping that I pretty much payed for in the first place. Decent quality clothes sometimes mainly in jeans. If you're a busty girl like me and bigger around you will have a hard time finding dresses and tights that will fit your body right or even fit you. I have shopped Online and offline. Instore is better way of shopping but when ever I seem to find something I like they are out of my size 85% of the time and being a bigger girl its a bit of a blow to the self esteem never being able to buy cute things you actually want and always have to go for the meh stuff unless you happen to be lucky some days.
Love urbanplanet's online website, so far everything is good value & good quality (true to pictures). There was only once a pair of pants that the inseam was way to short on me as I have long legs... but apart from that love!
I Love the clothes here. The prices are amazing and the quality is excellent. The staff is over the top.If you haven't shopped here you must check it out. Delivery was quick, 4 days over christmas week.
They have the greatest of clothes, not the best but really good and really affordable prices, the customer service is great and your refund is at the click of a button, what else could you want. I love it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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